To most frequent cruisers, we’re not removing gratuities unless the room is frequently a disaster and not attended to at all, the main dining room service is awful despite our complaints, and the trip is the worst of our lives. If that is our experience, we’re trying a different line. There are plenty out there. And at all of the different price points.
>To most frequent cruisers, we’re not removing gratuities unless the room is frequently a disaster and not attended to at all, the main dining room service is awful despite our complaints, and the trip is the worst of our lives. If that is our experience, we’re trying a different line. There are plenty out there. And at all of the different price points.
This is pretty much where it landed, but with more yelling and lowkey racism. Lol. (To be clear, yelling not from us!)
Room was good though. We did tip them extra.
>If that is our experience, we’re trying a different line.
Would the most terrible cruise experience on one ship stop you from cruising that line entirely? That's where our head is at and why we are on the fence.
We really REALLY liked that cruise line. We are thinking maybe the staff are just a little coo-coo on this particular ship?
We did actually book another cruise on a separate line, maybe we will find a new home there.
I highly doubt the crew on your next cruise would ever see that. Even if they do have access, which I doubt, why would they want to check previous cruise statements for all their current customers? Nobody’s got time to bother with that
>Why would you remove the daily gratuities? Sorry but thats an asshole move.
It totally is.
Believe me.. a staff member did some really unhinged shit in a restaurant full of people. This person was in a leadership role and it seemed like she purposely sabotaged our cruise for the remainder of the trip.
In that particular circumstance, I'd try to see if I could give the tips to everyone else instead of that person.
Gratuities get spread around, they go to a lot of folks, many of which are not customer facing positions. All the staff I've dealt with aboard have generally been very polite and hard working. I wouldn't want to short everyone else just to get back at one person.
>In that particular circumstance, I'd try to see if I could give the tips to everyone else instead of that person.
That honestly is a great suggestion.
So because one staff member did some “really unhinged shit” (I’m sorry that whatever happened to you happened), every other employee who would have shared in those gratuities got slighted? That’s not cool. I’m not punishing my youngest child because my oldest child broke curfew, you know?
Hopefully, you never have an experience like this again, but if you do, perhaps you could look for another way to express your displeasure with the offending employee, while still rewarding the rest who had nothing to do with the situation, and are undoubtedly working hard to provide you with an enjoyable vacation.
>(I’m sorry that whatever happened to you happened),
Thank you for acknowledging that, but you obviously didn't do anything wrong lol.
>every other employee who would have shared in those gratuities got slighted?
Yaaa... it was not a perfect solution by any means and there were innocent people behind the scenes. I admit i lost sight of that.
This one person was in a management role.
1) We did discuss it with someone above them.
2) Their staff did not provide good service. This was literally a 3rd of all the staff on the ship under their control.
3)There are staff members who told people in our group that these actions were deliberate.
Sounds bizarre but bizarre things happen. What started it all like why were they yelling at you? I would probably avoid the cruise line if I felt this happened to me. Plenty of competition to choose from. There are definitely specific boats I'll never go on again because the service was so awful and they just don't have enough to offer.
Yaaa even from the responses i feel like the asshole again. Maybe it's just me?
>What started it all like why were they yelling at you?
Essentially it was a staff miscommunication about reservations. Basically a restaurant was packed night 1, so my mother made reservations for night 2. Easy right?
Apparently the restaurant was *not allowed* to make reservations.. this lead to the manager approaching our table and calling my mother out. "This isn't allowed, we aren't giving your group special treatment!".
From there, my mother was confused, as were the rest of us lol. So the manager kept raising her voice louder and louder. It was basically over nothing, but the damage was done. Then the manager went to the desk and started talking shit about us and about the staff member that made the reservations, "when they should know better".
There is much more for the rest of the remaining 10 days.. but that pretty much sets the pace.
Tl;dr We were in a suite, we didn't need reservations, manager got very VERY angry that the reservation desk made reservations for us.
I'm sorry that happened. It sounds petty and unnecessary. I'm also surprised no one tried to make it up to you afterwards. I'd probably avoid the boat for sure if not the cruise line.
I need to know on what line suite guests don’t need reservations. Every one I’ve been in still needed them, just get a priority.
Oh, and to your question the staff doesn’t need to see your prior bill, the crew likely have a forum where they talk about problem passengers
>Doubt they did that, the cruise industry has gotten worse since covid, but its no reason to not pay those daily gratuities.
One day perhaps you will have a similar experience.
The gratuities on a cruise line go to more than just your housekeepers and service staff, they also go to a lot of other people that you may not see day in and day out. I consider any automatic gratuity charge on a cruise as just part of the trip price, and then I always tip above and beyond for any service people that provide me good service.
If you had an experience that was so bad that you would remove gratuities, why would you ever go on that cruise line again?
>If you had an experience that was so bad that you would remove gratuities, why would you ever go on that cruise line again?
We had really good experiences 3 trips before hand, so we really miss that type of experience.
But ya... we are on the fence about the returning because we are afraid of it repeating again.
>The gratuities on a cruise line go to more than just your housekeepers and service staff, they also go to a lot of other people that you may not see day in and day out. I consider any automatic gratuity charge on a cruise as just part of the trip price, and then I always tip above and beyond for any service people that provide me good service.
Yaaa.. this isn't what it's about. I know this. This is a one off experience.
To most frequent cruisers, we’re not removing gratuities unless the room is frequently a disaster and not attended to at all, the main dining room service is awful despite our complaints, and the trip is the worst of our lives. If that is our experience, we’re trying a different line. There are plenty out there. And at all of the different price points.
>To most frequent cruisers, we’re not removing gratuities unless the room is frequently a disaster and not attended to at all, the main dining room service is awful despite our complaints, and the trip is the worst of our lives. If that is our experience, we’re trying a different line. There are plenty out there. And at all of the different price points. This is pretty much where it landed, but with more yelling and lowkey racism. Lol. (To be clear, yelling not from us!) Room was good though. We did tip them extra. >If that is our experience, we’re trying a different line. Would the most terrible cruise experience on one ship stop you from cruising that line entirely? That's where our head is at and why we are on the fence. We really REALLY liked that cruise line. We are thinking maybe the staff are just a little coo-coo on this particular ship? We did actually book another cruise on a separate line, maybe we will find a new home there.
I highly doubt the crew on your next cruise would ever see that. Even if they do have access, which I doubt, why would they want to check previous cruise statements for all their current customers? Nobody’s got time to bother with that
Why would you remove the daily gratuities? Sorry but thats an asshole move.
>Why would you remove the daily gratuities? Sorry but thats an asshole move. It totally is. Believe me.. a staff member did some really unhinged shit in a restaurant full of people. This person was in a leadership role and it seemed like she purposely sabotaged our cruise for the remainder of the trip.
In that particular circumstance, I'd try to see if I could give the tips to everyone else instead of that person. Gratuities get spread around, they go to a lot of folks, many of which are not customer facing positions. All the staff I've dealt with aboard have generally been very polite and hard working. I wouldn't want to short everyone else just to get back at one person.
>In that particular circumstance, I'd try to see if I could give the tips to everyone else instead of that person. That honestly is a great suggestion.
So because one staff member did some “really unhinged shit” (I’m sorry that whatever happened to you happened), every other employee who would have shared in those gratuities got slighted? That’s not cool. I’m not punishing my youngest child because my oldest child broke curfew, you know? Hopefully, you never have an experience like this again, but if you do, perhaps you could look for another way to express your displeasure with the offending employee, while still rewarding the rest who had nothing to do with the situation, and are undoubtedly working hard to provide you with an enjoyable vacation.
>(I’m sorry that whatever happened to you happened), Thank you for acknowledging that, but you obviously didn't do anything wrong lol. >every other employee who would have shared in those gratuities got slighted? Yaaa... it was not a perfect solution by any means and there were innocent people behind the scenes. I admit i lost sight of that.
Then you complain specifically about that person to their boss. You don't screw everyone else over.
This one person was in a management role. 1) We did discuss it with someone above them. 2) Their staff did not provide good service. This was literally a 3rd of all the staff on the ship under their control. 3)There are staff members who told people in our group that these actions were deliberate.
Sounds bizarre but bizarre things happen. What started it all like why were they yelling at you? I would probably avoid the cruise line if I felt this happened to me. Plenty of competition to choose from. There are definitely specific boats I'll never go on again because the service was so awful and they just don't have enough to offer.
Yaaa even from the responses i feel like the asshole again. Maybe it's just me? >What started it all like why were they yelling at you? Essentially it was a staff miscommunication about reservations. Basically a restaurant was packed night 1, so my mother made reservations for night 2. Easy right? Apparently the restaurant was *not allowed* to make reservations.. this lead to the manager approaching our table and calling my mother out. "This isn't allowed, we aren't giving your group special treatment!". From there, my mother was confused, as were the rest of us lol. So the manager kept raising her voice louder and louder. It was basically over nothing, but the damage was done. Then the manager went to the desk and started talking shit about us and about the staff member that made the reservations, "when they should know better". There is much more for the rest of the remaining 10 days.. but that pretty much sets the pace. Tl;dr We were in a suite, we didn't need reservations, manager got very VERY angry that the reservation desk made reservations for us.
Even in a Suite, reservations are required. You simply get priority when it comes to reservations.
I'm sorry that happened. It sounds petty and unnecessary. I'm also surprised no one tried to make it up to you afterwards. I'd probably avoid the boat for sure if not the cruise line.
I need to know on what line suite guests don’t need reservations. Every one I’ve been in still needed them, just get a priority. Oh, and to your question the staff doesn’t need to see your prior bill, the crew likely have a forum where they talk about problem passengers
Doubt they did that, the cruise industry has gotten worse since covid, but its no reason to not pay those daily gratuities.
>Doubt they did that, the cruise industry has gotten worse since covid, but its no reason to not pay those daily gratuities. One day perhaps you will have a similar experience.
The gratuities on a cruise line go to more than just your housekeepers and service staff, they also go to a lot of other people that you may not see day in and day out. I consider any automatic gratuity charge on a cruise as just part of the trip price, and then I always tip above and beyond for any service people that provide me good service. If you had an experience that was so bad that you would remove gratuities, why would you ever go on that cruise line again?
>If you had an experience that was so bad that you would remove gratuities, why would you ever go on that cruise line again? We had really good experiences 3 trips before hand, so we really miss that type of experience. But ya... we are on the fence about the returning because we are afraid of it repeating again. >The gratuities on a cruise line go to more than just your housekeepers and service staff, they also go to a lot of other people that you may not see day in and day out. I consider any automatic gratuity charge on a cruise as just part of the trip price, and then I always tip above and beyond for any service people that provide me good service. Yaaa.. this isn't what it's about. I know this. This is a one off experience.
Then why are you worried about future cruises?
>Then why are you worried about future cruises? It's probably just irrational at this point. I just really don't want to run into that person again.