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Just put them in a bag and leave them in a cupboard at home. Chances are they will eventually want them back and will make a huge fuss if they don't get them.
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I work in IT, not involved in stuff like this, but I know enough that if it was turned on for an hour a day every 28 days it could really wind someone up and would keep taking up some licenses.
Email dpo@[company] and say you still have a laptop with company data on and it has your cached credentials so you still have access, please come and collect it.
Same situation as OP
Hounded for weeks to collect/ nothing.
Turned on machine and connected to internet 🤯
Emails and LinkedIn notifications arrive - someone finally realised they should have collected it 😏
As someone who works in IT they probably forgot, systems change.
Eventually they’ll do a spreadsheet of all old devices to tidy up and improve security with rolling out updates chances are they will not contact you.
Everyone’s so weird with it literally just lie and say you left it in the office.
To reclaim the device there is a few steps but it’s not all that complicated just gotta make sure it doesn’t connect to a network or it’ll show as used and probably flag doe not being up to date, that’s where you’ll get caught
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Virgin Media said they wanted their modem/router back and that I'll get a box sent to put it in and then someone will come to collect it. Been about 6 months now and not had anything. But I will keep a hold of it as in the small print is says failure to return the modem would incur a £170 fee.
No idea how long I have to hold on to it but I would not put it past them to wait like 11 months in the hope I toss the item in the bin and pay them £70 for something that cost them £14 to make.
Even when you send it back companies will still charge you. Sky tried to charge me for a box I returned because they said they didn't receive it, even though the tracking from the courier arranged by them showed it had been delivered. They did eventually concede that them losing it at their depot wasn't my fault and dropped the charge.
The same thing happened exactly to me but with Virgin. It took two registered letters with proof of postage. They tried to claim that my posting it didn't matter, they needed it to be delivered. I countered that I used their process, their service, and a chat from the courier saying that they don't always mark individual modems are received. They kept chasing on the unpaid bill, I explained how a lawyer will be involved if they even tried to put a black mark on my credit. Charge disappeared "as a gesture of good will".
Email them to say you've stored their equipment for free to date but it has become burdensome and you will now be charging £10 a month storage fees (necessarily expensive due to the value they put on the item and the penalty they can inflict if you neglect it and the resultant care you must take) until they collect it. At least it reframes the relationship and gives you leverage in any future dispute.
Wish I could, would be great charging them storage for it and even if they send the box say you can't get out to post it and then whenever they try and send someone round to collect it just say you are out working or something. Then finally charge them a service and bagging fee to hand it over.
I recently disconnected from Virgin when a new fibre ISP came to town. Best decision I made in years. VM are awful to deal with. They continued taking money after I disconnected and attempts to get it back have been met with a wall of silence, despite their promise to acknowledge complaints within 48 hours of receipt. They have taken nearly £200 they weren't entitled to from my account. I won't be trusting them again. I'm about to make a formal complaint to the Communications Ombudsman and possibly launch an MCOL to recover the money.
The fee they told me I would be charged was £40 if I failed to return my modem. They sent me a flat-pack box in the mail within 2 weeks of my modem finally being disconnected. The instructions said to place it in the box and drop it off at my nearest Yodel parcel shop. They texted me multiple times to remind me I would be charged in two weeks if I didn't comply. They didn't offer me the option to have it collected. I think the £170 is the maximum charge in the case of someone who has both a TV box and a modem.
I hated having to deal with Virgin customer services, they don't listen or understand half of what you are saying, could not care less about getting things done, are rude and one that was working from home on a Friday afternoon at about 3pm was clearly drunk! I hope to never have to deal with their company ever again.
I've moved to another provider that was much cheaper and faster. About a month and a half after I'd requested Virgin be cancelled, happily into to my new providers contract some idiot from Virgin called and offered my old contract back "no questions asked", for £5 more than my new provider and that for the privileged of getting a slower connection, paying more, horrible customer service, I'd also have to agree to a minimum of a 12month contract!
I'll hang on the modem as looking at what others have said they'll try catching me out.
I had a complete sense of humour failure after trying to talk to someone to get the fact they were still charging me and were only going to refund £39 of the money they'd taken in error and the only thing she would say was "That's not what it says on my system"
BT took mine after 2 years. One day I got an email saying they sent the postal pack to return the equipment. Good thing I kept everything just in case.
I have had the same along with multiple texts and emails even though I returned it immediately and they confirmed they received it.
The random person who turns up is always great fun as they keep trying to get me to tell them how bad my current provider and convince me to switch back to Virgin but I am still with Virgin, just got a free upgrade to the next tier which came with a new box.
You need to hold on to it.
There is a process, in the Torts (Interference with Goods) Act, which you can use to try and force their hand. But that process ultimately ends with you selling the laptop at auction and giving the net proceeds to the company instead. Going down that route may lead to issues around data protection that could carry on from his contract.
Please don't do this. On top of data protection issues, the devices might be in a mobile device management system that locks the devices if someone tries to wipe them, making it impossible to be reused.
Also these days the OS and machine are locked to the company so it makes it a doorstop to someone else. Better to tell them to collect it or you’ll dispose of them as e waste.
Congratulations, you are an involuntary bailee.
You can officially inform the company in question and give them a reasonable amount of time to arrange for collection at their cost, 28 days is a reasonable amount of time.
You inform them that after 28 days you will dispose of the item in question and forward any proceeds of said disposal (minus storage and handling costs) to them.
It's a good idea to spell out how you will dispose of it, but you may have to take into account any confidential data on the laptop, so you could pull the storage for physical destruction and then sell the rest of it, requesting their bank details to forward to proceeds. I expect that would get them to arrange collection.
Not as such.
If you wish to dispose of the items (ie through selling the goods and reserving the proceeds for the owner to claim) then you need to serve a valid notice to the other party first as detailed elsewhere in this thread.
This notice needs to allow them a reasonable time to collect the goods from you before you can sell them.
Reasonable is not defined. What is reasonable is likely to be context dependent. If challenged it would be for a court to determine whether you had allowed a reasonable time. Typically you may expect to give 21 days or 28 days notice.
The clock would not start until you could show you have served the notice.
Ideally you’d sell it through public auction to avoid stuff like this happening and to get as close to market value as possible. Imagine if bailiffs did this to defaulters, empty someone’s house then sell it to their mates for pennies.
I had this with a company car.
Due to issues with supply I had a hire car for nearly 3 years before they delivered a brand new BMW 5 Series. 2 months later I was made redundant and the car sat outside my house for nearly 3 months. I couldn’t move it as I was no longer covered on the company insurance.
I contacted the company weekly who first tried to claim I needed to take out insurance on the vehicle until it was collected and if it got damaged in any way I was liable.
When it was eventually collected it was taken straight to a car auctions about 2 miles away.
Had I a driveway to park it on then I would have sent them regular parking invoices.
Therefore what I suggest you do is contact them in writing clearly stating that unless they collect it in say 28 days it will incur storage charges for which you will invoice.
I had similar with a Lease car, the Covid lockdown happened a week before the lease ended.
I called them and said I wouldn’t be extending it because I had no use for a very expensive car when I was furloughed and they said I had to keep it insured until they were able to collect in 2 months…
funnily enough they sent someone to collect it the day after I informed them it was no longer taxed or insured.
The legal term you’re looking for is “bailment” for when you come into possession of someone else’s stuff.
You can sell the gear and send the proceeds to the firm but it’s a bit delicate. Usually sending a letter saying you’re going to sell the stuff will get them to come collect it instead.
The company needs to arrange a courier to pick up any work devices especially if they have any sensitive data on them. From your perspective, you have made extensive effort to prompt them to do so, so don't do anything more than keep the boxed equipment safe.
Currently using my daughters old work laptop, she was made redundant over 12 months ago now.
I took an image (clonezilla) and rebuilt as licences nowadays tie to serial numbers.
Works a treat and saved me £600. If they ever ask for it back, will just dump the image back on and they can have it.
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One.
Tell them. But expect them to pay for its return and send a prepaid shipping to return. You should not have to pay to return it. Make them pay for it.
Two. Keep it safe, chuck in cupboard, after about a year you'll peobbly have to think they decided the device was not worth recovery and work out what to do with it then.
You do have to keep it safe.
Keep a while before you do anything just to protect t self but if they not collected in a year, thr chance is never.
Just put in the back of a cupboard and forget about it until they arrange for collection.
Don't sell it or give it away as you know that as soon as you do that, the courier will turn up asking for it.
NAL but surely if you send them a letter saying you will hold it for 30 days and unless collected you will dispose of it as you see fit, rinse and repeat every 30 days for 3 months and if you have not received a reply, under common law they have entered into a tacit agreement and the laptop is yours
Is it okay to be rude to your staff members over the phone when your company started moving funny when you realised they under payed you? Then they tell you to call if your going to be late I do that and get told to stay at home then I get removed off the shifts for the following week and then I receive a text confirmation about a job that I got removed off then called the head office asked if I should go in and they tell me to ignore the text message so I do then I’m under management review for the 3 days in may but somehow end up working 5-6 of June any legal advice ?
He could write to them saying that he has the equipment ready to be collected and that it needs to be done by a certain date. After that date you can either charge them storage, or tell them you're disposing of it.
A similar thing happened to me last year. Management originally told me they would send a courier to collect the IT equipment, but weeks later, there was still no sign of any courier. Eventually, I got a call from the receptionist asking me to bring it into the office myself, which I did.
May I give my opinion, I work in IT and this exact situation happens a lot as I work for a big company with a lot of people who work from home.
Eventually they will get down to your name on the very long list of not returned kit, and they will try collecting it. If you do not comply then you will be forwarded to the legal department who will send you a generic letter threatening court action etc.
Just hold on to it as they will probably want it backs especially just before an audit it due and they start rushing to organise. Working in IT is hard and it's a high work load, high stress workplace. Sometimes it's just not possible to do every required, it sucks but just keep it for now.
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Just put them in a bag and leave them in a cupboard at home. Chances are they will eventually want them back and will make a huge fuss if they don't get them.
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I work in IT, not involved in stuff like this, but I know enough that if it was turned on for an hour a day every 28 days it could really wind someone up and would keep taking up some licenses. Email dpo@[company] and say you still have a laptop with company data on and it has your cached credentials so you still have access, please come and collect it.
Same situation as OP Hounded for weeks to collect/ nothing. Turned on machine and connected to internet 🤯 Emails and LinkedIn notifications arrive - someone finally realised they should have collected it 😏
Quite probably, but if they don't, they're likely to kick start a pretty unpleasant process.
Why would it be unpleasant, they ask, you give?
Unpleasant as in if you no longer have it.
As someone who works in IT they probably forgot, systems change. Eventually they’ll do a spreadsheet of all old devices to tidy up and improve security with rolling out updates chances are they will not contact you. Everyone’s so weird with it literally just lie and say you left it in the office. To reclaim the device there is a few steps but it’s not all that complicated just gotta make sure it doesn’t connect to a network or it’ll show as used and probably flag doe not being up to date, that’s where you’ll get caught
It’s the civil service so who knows if they’ll ever chase it up lmao
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I’m just curious, is there a legal time limit or a reasonable time limit you have to hold on to something for?
Debts are expiring after 6 years of last admitance.
I agree with this, but also charge them a holding few as it's taking up storage space
Virgin Media said they wanted their modem/router back and that I'll get a box sent to put it in and then someone will come to collect it. Been about 6 months now and not had anything. But I will keep a hold of it as in the small print is says failure to return the modem would incur a £170 fee. No idea how long I have to hold on to it but I would not put it past them to wait like 11 months in the hope I toss the item in the bin and pay them £70 for something that cost them £14 to make.
Virgin said that to me too. About 6 years ago.
Ghosted by Virgin?
It's about yours now. Since it would be locked to their services, it's just a brick.
Can use it as a WiFi extender
I use a rj45 wifi cable for that purpose
Even when you send it back companies will still charge you. Sky tried to charge me for a box I returned because they said they didn't receive it, even though the tracking from the courier arranged by them showed it had been delivered. They did eventually concede that them losing it at their depot wasn't my fault and dropped the charge.
The same thing happened exactly to me but with Virgin. It took two registered letters with proof of postage. They tried to claim that my posting it didn't matter, they needed it to be delivered. I countered that I used their process, their service, and a chat from the courier saying that they don't always mark individual modems are received. They kept chasing on the unpaid bill, I explained how a lawyer will be involved if they even tried to put a black mark on my credit. Charge disappeared "as a gesture of good will".
Email them to say you've stored their equipment for free to date but it has become burdensome and you will now be charging £10 a month storage fees (necessarily expensive due to the value they put on the item and the penalty they can inflict if you neglect it and the resultant care you must take) until they collect it. At least it reframes the relationship and gives you leverage in any future dispute.
Wish I could, would be great charging them storage for it and even if they send the box say you can't get out to post it and then whenever they try and send someone round to collect it just say you are out working or something. Then finally charge them a service and bagging fee to hand it over.
A month? £10 a day
I recently disconnected from Virgin when a new fibre ISP came to town. Best decision I made in years. VM are awful to deal with. They continued taking money after I disconnected and attempts to get it back have been met with a wall of silence, despite their promise to acknowledge complaints within 48 hours of receipt. They have taken nearly £200 they weren't entitled to from my account. I won't be trusting them again. I'm about to make a formal complaint to the Communications Ombudsman and possibly launch an MCOL to recover the money. The fee they told me I would be charged was £40 if I failed to return my modem. They sent me a flat-pack box in the mail within 2 weeks of my modem finally being disconnected. The instructions said to place it in the box and drop it off at my nearest Yodel parcel shop. They texted me multiple times to remind me I would be charged in two weeks if I didn't comply. They didn't offer me the option to have it collected. I think the £170 is the maximum charge in the case of someone who has both a TV box and a modem.
I hated having to deal with Virgin customer services, they don't listen or understand half of what you are saying, could not care less about getting things done, are rude and one that was working from home on a Friday afternoon at about 3pm was clearly drunk! I hope to never have to deal with their company ever again. I've moved to another provider that was much cheaper and faster. About a month and a half after I'd requested Virgin be cancelled, happily into to my new providers contract some idiot from Virgin called and offered my old contract back "no questions asked", for £5 more than my new provider and that for the privileged of getting a slower connection, paying more, horrible customer service, I'd also have to agree to a minimum of a 12month contract! I'll hang on the modem as looking at what others have said they'll try catching me out.
I had a complete sense of humour failure after trying to talk to someone to get the fact they were still charging me and were only going to refund £39 of the money they'd taken in error and the only thing she would say was "That's not what it says on my system"
"Computer says nooo"
BT tried to get me to send back a router that I had bought from them. swiftly told to piss off and moved to Talk Talk.
BT took mine after 2 years. One day I got an email saying they sent the postal pack to return the equipment. Good thing I kept everything just in case.
That should be illegal, they know fine well most people would have lost or thrown out the device in that time.
Lucky you, I was chased constantly them someone from virgin media turned up randomly ah
I have had the same along with multiple texts and emails even though I returned it immediately and they confirmed they received it. The random person who turns up is always great fun as they keep trying to get me to tell them how bad my current provider and convince me to switch back to Virgin but I am still with Virgin, just got a free upgrade to the next tier which came with a new box.
You need to hold on to it. There is a process, in the Torts (Interference with Goods) Act, which you can use to try and force their hand. But that process ultimately ends with you selling the laptop at auction and giving the net proceeds to the company instead. Going down that route may lead to issues around data protection that could carry on from his contract.
Please don't do this. On top of data protection issues, the devices might be in a mobile device management system that locks the devices if someone tries to wipe them, making it impossible to be reused.
Also these days the OS and machine are locked to the company so it makes it a doorstop to someone else. Better to tell them to collect it or you’ll dispose of them as e waste.
Join the club. I have a combined total of 4 company laptops and 3 phones all from previous jobs. Never been asked for them. Been 10 years plus!
Congratulations, you are an involuntary bailee. You can officially inform the company in question and give them a reasonable amount of time to arrange for collection at their cost, 28 days is a reasonable amount of time. You inform them that after 28 days you will dispose of the item in question and forward any proceeds of said disposal (minus storage and handling costs) to them. It's a good idea to spell out how you will dispose of it, but you may have to take into account any confidential data on the laptop, so you could pull the storage for physical destruction and then sell the rest of it, requesting their bank details to forward to proceeds. I expect that would get them to arrange collection.
Could he potentially sell it to a friend and give them a receipt for £1 and give the company the proceeds?
No as you have a duty to sell it for what it is worth
Would you be allowed to just throw it away rather than selling?
No, for the same reason.
That’s ridiculous, you have to put effort into selling something that you don’t want and have to give them the proceeds
Sure. It's the law though, take it up with your MP if you want it changed!
Thanks for the answer mate! Is there any time limitation on how long you have to keep it for?
Not as such. If you wish to dispose of the items (ie through selling the goods and reserving the proceeds for the owner to claim) then you need to serve a valid notice to the other party first as detailed elsewhere in this thread. This notice needs to allow them a reasonable time to collect the goods from you before you can sell them. Reasonable is not defined. What is reasonable is likely to be context dependent. If challenged it would be for a court to determine whether you had allowed a reasonable time. Typically you may expect to give 21 days or 28 days notice. The clock would not start until you could show you have served the notice.
You can presumably invoice a weekly storage /processing fee.
Ideally you’d sell it through public auction to avoid stuff like this happening and to get as close to market value as possible. Imagine if bailiffs did this to defaulters, empty someone’s house then sell it to their mates for pennies.
I had this with a company car. Due to issues with supply I had a hire car for nearly 3 years before they delivered a brand new BMW 5 Series. 2 months later I was made redundant and the car sat outside my house for nearly 3 months. I couldn’t move it as I was no longer covered on the company insurance. I contacted the company weekly who first tried to claim I needed to take out insurance on the vehicle until it was collected and if it got damaged in any way I was liable. When it was eventually collected it was taken straight to a car auctions about 2 miles away. Had I a driveway to park it on then I would have sent them regular parking invoices. Therefore what I suggest you do is contact them in writing clearly stating that unless they collect it in say 28 days it will incur storage charges for which you will invoice.
I had similar with a Lease car, the Covid lockdown happened a week before the lease ended. I called them and said I wouldn’t be extending it because I had no use for a very expensive car when I was furloughed and they said I had to keep it insured until they were able to collect in 2 months… funnily enough they sent someone to collect it the day after I informed them it was no longer taxed or insured.
The legal term you’re looking for is “bailment” for when you come into possession of someone else’s stuff. You can sell the gear and send the proceeds to the firm but it’s a bit delicate. Usually sending a letter saying you’re going to sell the stuff will get them to come collect it instead.
The company needs to arrange a courier to pick up any work devices especially if they have any sensitive data on them. From your perspective, you have made extensive effort to prompt them to do so, so don't do anything more than keep the boxed equipment safe.
Currently using my daughters old work laptop, she was made redundant over 12 months ago now. I took an image (clonezilla) and rebuilt as licences nowadays tie to serial numbers. Works a treat and saved me £600. If they ever ask for it back, will just dump the image back on and they can have it.
Call them up and offer to bring it into the office if they’ll pay for travel expenses.
Only if you bill for the entire day of travel also.
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Meanwhile we have to keep poking people to try to get our gear back! Some are decent, some not so.
One. Tell them. But expect them to pay for its return and send a prepaid shipping to return. You should not have to pay to return it. Make them pay for it. Two. Keep it safe, chuck in cupboard, after about a year you'll peobbly have to think they decided the device was not worth recovery and work out what to do with it then. You do have to keep it safe. Keep a while before you do anything just to protect t self but if they not collected in a year, thr chance is never.
If you drop them at the office and have someone sign for them who works there...?
Just put in the back of a cupboard and forget about it until they arrange for collection. Don't sell it or give it away as you know that as soon as you do that, the courier will turn up asking for it.
You write to them and say they have 14 days to collect otherwise you will wipe and dispose of it as you see fit.
Best to keep it somewhere safe probably made the person suppose to respond to his messages redundant.
NAL but surely if you send them a letter saying you will hold it for 30 days and unless collected you will dispose of it as you see fit, rinse and repeat every 30 days for 3 months and if you have not received a reply, under common law they have entered into a tacit agreement and the laptop is yours
Is it okay to be rude to your staff members over the phone when your company started moving funny when you realised they under payed you? Then they tell you to call if your going to be late I do that and get told to stay at home then I get removed off the shifts for the following week and then I receive a text confirmation about a job that I got removed off then called the head office asked if I should go in and they tell me to ignore the text message so I do then I’m under management review for the 3 days in may but somehow end up working 5-6 of June any legal advice ?
He could write to them saying that he has the equipment ready to be collected and that it needs to be done by a certain date. After that date you can either charge them storage, or tell them you're disposing of it.
Just put it in the garage. Asking for legal advice on this is a bit much
Please keep onto it for now - store away when they ask for it just pass it on
A similar thing happened to me last year. Management originally told me they would send a courier to collect the IT equipment, but weeks later, there was still no sign of any courier. Eventually, I got a call from the receptionist asking me to bring it into the office myself, which I did.
May I give my opinion, I work in IT and this exact situation happens a lot as I work for a big company with a lot of people who work from home. Eventually they will get down to your name on the very long list of not returned kit, and they will try collecting it. If you do not comply then you will be forwarded to the legal department who will send you a generic letter threatening court action etc. Just hold on to it as they will probably want it backs especially just before an audit it due and they start rushing to organise. Working in IT is hard and it's a high work load, high stress workplace. Sometimes it's just not possible to do every required, it sucks but just keep it for now.