It happens. You just learn from it and move on. If you're continually doing this, then it may be a problem. However, whoever released it clearly did not actually read what was being checked out and they should be reprimanded as they should have noticed at very least that the item quantities were not equal to what was on their screen.
In the future, I would recommend picking the entire order as you have marked in the app. Take precautions to protect fragile products, but it's ok if they get damaged because it's less likely they'll get missed like they have in your case. It looks better to have the product forward and ready even if at pickup, you or someone has to run grab a replacement. Remember, your store does tens of millions of dollars a year and a damaged product isn't your money.
In the end, if you apologize and take responsibility, you'll look like the bigger person and be better out of it. Take it as a learning opportunity.
Wish someone would tell my lead this. Had at least 5 times in the last two months, curbside customers have had to wait 30min+because the full order wasn’t done. 🥲
there are few items that it’s acceptable to “pick” them and stage the location as the home. the panels are not one of them. nobody is expecting to have to pick more items when they’re going to get the stuff to give to the customer. it just prolongs the process (normally. in this case, likely not because the delivery person didn’t have the panels)
the comments aren’t always viewed before signing out the order.
Definitely happens at my store. Our associates don't know how to complete their job. And management sucks because they hire these people. All around I think Lowe's is not a good company for employment.
It happens. You just learn from it and move on. If you're continually doing this, then it may be a problem. However, whoever released it clearly did not actually read what was being checked out and they should be reprimanded as they should have noticed at very least that the item quantities were not equal to what was on their screen. In the future, I would recommend picking the entire order as you have marked in the app. Take precautions to protect fragile products, but it's ok if they get damaged because it's less likely they'll get missed like they have in your case. It looks better to have the product forward and ready even if at pickup, you or someone has to run grab a replacement. Remember, your store does tens of millions of dollars a year and a damaged product isn't your money. In the end, if you apologize and take responsibility, you'll look like the bigger person and be better out of it. Take it as a learning opportunity.
Though your thoughts were well intended, you must pull the entire order. No one reads notes... unfortunately.
Most times than not, we don't have time to go pull the product off the floor.
Wish someone would tell my lead this. Had at least 5 times in the last two months, curbside customers have had to wait 30min+because the full order wasn’t done. 🥲
there are few items that it’s acceptable to “pick” them and stage the location as the home. the panels are not one of them. nobody is expecting to have to pick more items when they’re going to get the stuff to give to the customer. it just prolongs the process (normally. in this case, likely not because the delivery person didn’t have the panels) the comments aren’t always viewed before signing out the order.
you assume pulled merchandise would get damaged so you tried relinquishing your job duties to someone else. doesn’t work like that
Definitely happens at my store. Our associates don't know how to complete their job. And management sucks because they hire these people. All around I think Lowe's is not a good company for employment.
Nobody in our PUIS ever reads the notes, but I still put them in to cover myself
Exactly and that's what I did