Hi, sorry to hear you are having some issues with your Quest lenses. I would suggest to make sure you don't have anything like debris on them, clean with a soft microfiber cloth and see if you can still see them. Before suggesting to do a factory reset I would recommend [creating a ticket](https://support.oculus.com/885981024820727/) providing your serial number and any pictures or video that shows what you are describing. The video here loses some of the clarity so I can't see what you are describing. Create that ticket so we can help look into this for you.
I got you
Hi, sorry to hear you are having some issues with your Quest lenses. I would suggest to make sure you don't have anything like debris on them, clean with a soft microfiber cloth and see if you can still see them. Before suggesting to do a factory reset I would recommend [creating a ticket](https://youtu.be/dQw4w9WgXcQ) providing your serial number and any pictures or video that shows what you are describing. The video here loses some of the clarity so I can't see what you are describing. Create that ticket so we can help look into this for you.
But they actually didn’t they just tricked you into watching the video a rickroll is when they trick you into clicking a link then watching never gonna give you up here is the Wikipedia link [https://en.wikipedia.org/wiki/Rickrolling](https://youtu.be/dQw4w9WgXcQ)
I think it is a bot. Which actually kind of pisses me off since they would have gone out of their way to make it seem like it's a staff worker who actually cares.
The second last sentence in particular.
Occam's razor my dudes. The social media and forum support staff are from a third world country and our memes (despite their popularity) don't translate into other cultures as much as we think they do.
They also might be significantly older.
Idk I thought the upside down glare of the YouTube logo was what they were talking about, and the rickroll is just what they chose to display the artifact. I dont blame the staff at all
Looking through the accounts other comments, I think it is a real person, or a team of people. It seems they either don't know what a rickroll is, or they have specific rules around answering posts in the support tag with genuine responses. Maybe they're required to post a support comment, even if they picked up on the satire? I dunno man 🤷
It's not a bot. They specifically mention the content I guess they could claim anything was fuzzy but nothing a bot could detect would tell it a video played... It's just a title and video.
A human at oculus was Rick rolled today
I don't think so. While the video is most likely meant as humorous, I can see why the support team may be hesitant to treat it as a non-serious matter. After all, while it is a rickroll, it's entirely possible that the rickroll was just the method the user used to try to show the issue. (Although I do think it would be a weird way of showing it, when there are plenty of other ways. But the point is that it's not unreasonable!)
That said, I still think they could have added "Assuming this is regarding an actual issue" to the beginning of their message. Then they wouldn't look so silly responding seriously to it.
Look, social media team with Oculus Support, I know you’re overworked and are supposed to treat this just like any other support response and respond in at least X minutes to each thread that looks like technical problems. But seriously. Add some fricking personality. You make or break your customer base with that!
Sincerely,
A former member of that team that called a dog pooping on the lens a crappy situation.
Not gunna lie , I thought the problem was the upside down glare on the lens and I thought that video was just what you were enjoying at the time, super fire song 😂
That's a problem with the spherical lenses on Oculus products. They are called Rick Rays. You can usually fix the problem by beating your head against the wall until you are unconscious.
Was anyone else mentally preparing to type "sun damage"?
With how often people get it and not know what it is, perhaps the Quest 3 could have some kind of electronic shutter that blocks the lenses when the system is off
Dang... I’ve heard a couple friends with this problem as well. I would get it checked out. Don’t say goodbye to it yet though, it might be telling you lies for now.
for so long I've expected a rickroll and never have I've legitimately fallen for one in a long time. you sir, I hate you so much for breaking my streak. take my upvote and I hope you stub your toe.
I’d recommend never giving up on repairing it, since it’s a good headset and as someone who is no stranger to issues like these, I think it’s worth trying to mess with some things to solve it rather than saying goodbye to your headset and deserting it.
I’m so slow. Rick seemed like a decent enough choice for a video to show the problem and I couldn’t see any artefacts. It wasn’t until I read the comments I was like ohhhhhh
I think you all are missing the forest through the trees? There is a ghost effect in the video that I too would want to know how to get rid of. I have cleaned the lenses but am concerned about scratching them. Are there eyepiece lens caps, besides blue light blockers, that can be clipped over the lens? I found a film but am not sure about it.
Shoot man that can happen sometimes Just gotta cross your fingers that it doesn't happen. In fact, that issue is in my Quest right now as well but sometimes hides.
Huh yeah that’s weird. Unfortunately your system is broken and you need a new one
He told me he was never gonna give it up
He also told me he was never gonna say goodbye
I thought you'd never tell a lie and hurt me
I think he may like me cause he said "we're no strangers to love, you know the truth and so do I."
I couldn’t tell the truth because I was never gonna make you cry
It's worse than that it wasn't playing the AI remastered version. You need to upgrade to the Quest 2.
“Here, how about I fix it for you?” *audible smash
looks like OP needs a good fixin too
Take my upvote and get out. Never come back.
He’s never gonna come back Never gonna post again Never gonna fool a soul In this sub
[удалено]
came here to angry upvote OP then saw this ... take my upvote as well.
[удалено]
r/angrydownvote
I was almost certain this was gonna be a r/SubsIFellFor scenario ... glad it wasn't .. take my upvote !
Cringe
Yeah it gets old and uncreative very quickly
"This better not be anything stupi-AND THERE IT IS"
Literally watched the whole video trying to see the artifact.... I think I need to lay down.
Mine had the EXACT same problem on the right side 🥺
The OP is your density. Now kith
Hi, sorry to hear you are having some issues with your Quest lenses. I would suggest to make sure you don't have anything like debris on them, clean with a soft microfiber cloth and see if you can still see them. Before suggesting to do a factory reset I would recommend [creating a ticket](https://support.oculus.com/885981024820727/) providing your serial number and any pictures or video that shows what you are describing. The video here loses some of the clarity so I can't see what you are describing. Create that ticket so we can help look into this for you.
They rickrolled you.
they had a perfect chance to rerickroll by changing the ticket link to the video...
Haha, I actually expected this.
That would have been amazing. The way support responded I can't even tell if they are playing along or not.
I got you Hi, sorry to hear you are having some issues with your Quest lenses. I would suggest to make sure you don't have anything like debris on them, clean with a soft microfiber cloth and see if you can still see them. Before suggesting to do a factory reset I would recommend [creating a ticket](https://youtu.be/dQw4w9WgXcQ) providing your serial number and any pictures or video that shows what you are describing. The video here loses some of the clarity so I can't see what you are describing. Create that ticket so we can help look into this for you.
[apollo be like](https://i.imgur.com/AdIjG4m.jpg)
apollo gang
I have apollo too lol
wow she peed all over that expensive camera, what a bitch
But they actually didn’t they just tricked you into watching the video a rickroll is when they trick you into clicking a link then watching never gonna give you up here is the Wikipedia link [https://en.wikipedia.org/wiki/Rickrolling](https://youtu.be/dQw4w9WgXcQ)
Hmm, I understand your objection, but I have to disagree. I'm gonna to still count this as my most recent rickroll
We gotta get to 1 billion
I see. I didn't click your link the first time.
This tells me you likely never really look into the post before giving these response templates... thumbs down my friend.
Or it’s a bot🤷♂️ idk, I was hoping they’d be trolling back for the lulz
I think it is a bot. Which actually kind of pisses me off since they would have gone out of their way to make it seem like it's a staff worker who actually cares. The second last sentence in particular.
It reads like they didn't know what a rickroll is. It even implies they can't see the issue in the posted video because of quality. So weird.
Yeah it is strange. You simply wouldn't be able to figure out a forum on the internet in this age without knowing what a rickroll is.
Occam's razor my dudes. The social media and forum support staff are from a third world country and our memes (despite their popularity) don't translate into other cultures as much as we think they do. They also might be significantly older.
Yeah that is a good point actually.
Now way, if they aren't living in cave, then they've been rick rolled before
You'd be surprised
People are stupid 🤣😂😂😅
Idk I thought the upside down glare of the YouTube logo was what they were talking about, and the rickroll is just what they chose to display the artifact. I dont blame the staff at all
Looking through the accounts other comments, I think it is a real person, or a team of people. It seems they either don't know what a rickroll is, or they have specific rules around answering posts in the support tag with genuine responses. Maybe they're required to post a support comment, even if they picked up on the satire? I dunno man 🤷
That’s a good point too 🤷♂️
It's not a bot. They specifically mention the content I guess they could claim anything was fuzzy but nothing a bot could detect would tell it a video played... It's just a title and video. A human at oculus was Rick rolled today
I don't think so. While the video is most likely meant as humorous, I can see why the support team may be hesitant to treat it as a non-serious matter. After all, while it is a rickroll, it's entirely possible that the rickroll was just the method the user used to try to show the issue. (Although I do think it would be a weird way of showing it, when there are plenty of other ways. But the point is that it's not unreasonable!) That said, I still think they could have added "Assuming this is regarding an actual issue" to the beginning of their message. Then they wouldn't look so silly responding seriously to it.
The post is using the support tag. Maybe it’s a bot
some of them they do, they're multiple people and some are more cheesy than others
stage 1: denial
OP please create a ticket 🙏
Please be a real person baiting and not a bot response.
Such a missed opportunity.
Look, social media team with Oculus Support, I know you’re overworked and are supposed to treat this just like any other support response and respond in at least X minutes to each thread that looks like technical problems. But seriously. Add some fricking personality. You make or break your customer base with that! Sincerely, A former member of that team that called a dog pooping on the lens a crappy situation.
Dumbfuck
he got the quest support
Ok, you got me good LOL
Ahh yes, mine had a similar issue. My solution was the spanish inquisition
Wow, I would have *never expected that* to work.
Well no one expects the spanish inquisition!
Busted beyond repair. Please send to me please. [My address](https://youtu.be/dQw4w9WgXcQ)
i recognized the link but still nice
inspect element-> tell if its a rick roll or not
or just hover your mouse over it
*cries in mobile*
Get an app that shows a thumbnail and link, like apollo
Before watching this video I said in my head "it's going to be a rickroll or some shit"
That’s really odd
Not gunna lie , I thought the problem was the upside down glare on the lens and I thought that video was just what you were enjoying at the time, super fire song 😂
Sorry to tell you this, but that huge red spot is probably sun damage.
There is no curse in Elvish, Entish or the tongues of Men for this treachery. :)
no
the rickroll doesn't count if you just say "no"
Not even lying, I saw it coming. I knew, the second I clicked on it. I was in for a great. But still I prevailed to see it through.
My quest also runs around and deserts me
Have you tried turning it off and back on again? I had the same problem and it worked for me.
It actually took me a moment of looking for something wrong with the lens before I realized it was a Rick Roll
Same
Haha funny rick roll
You failed to Rick roll me cos I ignored the video and kept looking for the problem.
That's a problem with the spherical lenses on Oculus products. They are called Rick Rays. You can usually fix the problem by beating your head against the wall until you are unconscious.
OCULUS TWEETED THIS! [**https://twitter.com/oculus/status/1388321024802889730**](https://twitter.com/oculus/status/1388321024802889730)
Guessed it before it even played lol
“Technically not a Rick roll”
I dont think you deserve to be living anymore.
I will look for you, I will find you, and I will SCRATCH YOUR LENSES WITH MY KEYS.
I'll give you an upvote for being original
Bro please😭💀
OH YOU FUCKING CLEVER BASTARD!
please
You got me so damn good. I was genuinely looking for display artifacts in the damn video.
u/savereddit
u/savevideo
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Knew something was up, expected Skyrim, so still got me.
Nice.
What are you talking about it’s beautiful you clown
There you have it folks. For this, next snow crash. When will it stop? Wake up people!
motherfu-
My favorite post today.
2005 called. They want Rick Roll back
I hate that I knew it was going to happen and I still watched
Was anyone else mentally preparing to type "sun damage"? With how often people get it and not know what it is, perhaps the Quest 3 could have some kind of electronic shutter that blocks the lenses when the system is off
Ngl I was trying to look for something wrong for 2 mins without questioning the fact you were watching Rick Astley. Good job xD
lol
No one expects the Spanish Inquisition.
I can’t see it :)
i hope u burn in hell
r/angryupvote
noice
I took several seconds looking for the artifacts before I realized this was a rickroll
But there's actually artifacts
Dang... I’ve heard a couple friends with this problem as well. I would get it checked out. Don’t say goodbye to it yet though, it might be telling you lies for now.
Son of a bitch! Ya got me!!! LOL!
Jeeeeeeez, getting rickrolled in the year 2021... we are truly living in the end times. Well played OP.
You honestly may need to just throw it away at this point. Get a new one.
I hate you but take this upvote for cleverness
God damnit...
Huh. I remember when I got that virus after clicking on a link. I immediately bought a new PC.
This is the most imaginative way I’ve been Rick rolled ever
you s.o.b!
You MF! Lol. Have an upvote
for so long I've expected a rickroll and never have I've legitimately fallen for one in a long time. you sir, I hate you so much for breaking my streak. take my upvote and I hope you stub your toe.
Hmm not sure how to fix that one
You know.. the sad part is I was still looking for them artifacts without realizing what just happened
is this a rick roll or a actual question ?
I think that means its time to upgrade to quest 2...
They had us in the first half not gonna lie
Display problems? This quest was supposed to never let you down
At least I wasn't the only one
I'm afraid it's a lost cause, you're just gonna have to give it up
Idk what that is, but never give up trying to fix it!
r/angryupvote
You massive Dick, take the upvote.
Retro Roll
:|
[r/expected](https://www.youtube.com/watch?v=dQw4w9WgXcQ)
I’d recommend never giving up on repairing it, since it’s a good headset and as someone who is no stranger to issues like these, I think it’s worth trying to mess with some things to solve it rather than saying goodbye to your headset and deserting it.
weird, id say try talking to joe about it
That's a good rickroll
F*CK
Please laugh
Thought it was gonna be a rickroll
It was getting back at you for Rickrolling it. How is this for artifacts 🖕🖕🖕🤣🤣🤣
I’d just give up on the headset and say goodbye to it.
I hate you so much.
Seems like a fan issue, send it to oculus for repair and describe them the issue and exactly what you were doing/playing/watching
Did anyone notice the 69 in the top left corner 😂
Email oculus support immediately. You may have just found a virus on the quest.
Twat lol
Looks like oled burn in from static image
God damnit
Must’ve sat in direct sunlight, cause that’s fire
then theres me, still looking for artifacts thinking you just used this video as like a background, only to realize that im an idiot
I’m so slow. Rick seemed like a decent enough choice for a video to show the problem and I couldn’t see any artefacts. It wasn’t until I read the comments I was like ohhhhhh
Contact oculus support
Oh i thought this was normal. I have it on quest 2.
I thought this was going to be the Skyrim intro
I saw the awards and I just knew...
I will wipe you off the face of this planet mark my words
...I just...I didn't see it coming...how did I not see it coming...
FUCK
Hilarious and original am I right
god fucking damnit dude
Oh, it’s simply an error message that means you need to send it in to get the lenses replaced.
Oh man, I have never seen one in such bad shape! What a let down.
Lol Dick lol
Bold move cotton, let’s see if it works out for him
I seen this coming and I still kept watching it
might be time for an upgrade
Your quest will be broken within 24 hours, by my own doing. Payback time.
I think you all are missing the forest through the trees? There is a ghost effect in the video that I too would want to know how to get rid of. I have cleaned the lenses but am concerned about scratching them. Are there eyepiece lens caps, besides blue light blockers, that can be clipped over the lens? I found a film but am not sure about it.
Nah display is fine but audio sux and has been sucking since they went away from CV1 solution.
Looks like ribbon cable damage. Contact Oculus
Time to buy a Quest 2.
You got me. 😥
https://twitter.com/oculus/status/1388321024802889730?s=21
I spent far too long looking for artificts and trying desperately to ignore the Rick Roll. /Unsuccessful
History repeat it's self! Inremeber this from my old all messenger ! Hilarious! You just got Rick rolled!
Shoot man that can happen sometimes Just gotta cross your fingers that it doesn't happen. In fact, that issue is in my Quest right now as well but sometimes hides.
same happend to me youll have to return ur quest and ask for a new one
lol this got me
Gotta admit you got me there.
GOD DAMNIT
You probably dropped it and it rick rolled.
Lol the 69 percent battery killed me