A debit card will generally still have chargeback options when a service is not received. A credit card doubles down by also offering Section 75 Consumer Credit Act rights, but chat to your bank asap and organise and record all applicable evidence for the claim.
Sorry to hear you're going through that.
From a quick search it looks like the Administrators are called Resolve.
When a company goes into administration, the Administrators will look to find a buyer who will fulfill the outstanding customer orders as part of a deal to purchase assets of the company, if they can.
The Administrators would have been provided with a list of outstanding customers and would look to get in contact with you as a creditor of the company, within the first month of the administration, so you'll be hearing from them soon.
I would suggest contacting ReSolve, find out if they have someone lined up to complete your order, and see if you can get a timescale (the timescale may be tricky). If they do have a buyer, your details will be passed on for the order to be completed. It would be worth giving them time to do this.
If there is a buyer and you don't like the way things are going (so if they try and charge you extra etc), or there is no buyer and you remain a creditor of the company, you have 2 years to do a charge back from the date of the transaction for fraud, or service was not provided.
Hope this helps!
No problem. Just be aware that ReSolve will not be able to tell you if there's a buyer until after the purchase. It sounds like they just weren't able to sell it within the timescale needed to prevent the doors from being closed, but likely there are still potential buyers in the works.
Calling them at least puts you on their radar, which is a good thing.
If you're talking to me, I'd have to disagree .... windows are very good!! ,well built ,installation was quick and to a good standard I've had zero issues with them .... The only thing is they are expensive, but you can haggle them down!
My mum used to work for Anglian Windows in Bury St Edmunds back in the early 90s. I have fond memories of climbing on and breaking their window displays after school while waiting for her to finish work.
Anglian charged me a hefty deposit upfront and then tried to charge me a 20% cancellation fee when they repeatedly failed to show up and do the work and I wanted to be released from the contract.
You got lucky. The fitter I eventually got in said as soon as we have a government in office that starts regulating the industry properly again, Anglian is finished.
Also like 1.5-3x the price of any other company. I think I had a quote for £3.6k, £4.2k and then Anglian started at £7k for nothing different. Just a slimeball trying a hardsell.
Yeah, they are expensive, but you can get the qoutes then haggle them down , they qouted me for a window around £1200 I told them it would have to wait a few months they called again offering a deal and I said it's to much at the moment ,after that I mamged to get the window down to 550... obviously, it does go to show how over inflated their prices are, but they've been good, so
Dude haggling them down over months is not a good thing. If they can drop their price by thousands after you put up a little resistance, then they are trying to scam you and hope you don't haggle. I wonder how many less savvy people get caught out by this and just pay the inflated prices.
Had a quote from them before for 3x other quotes, came with a 30min presentation from a sleazy salesguy and months of phonecalls asking why I didn't go for the quote despite me asking them to remove my data multiple times. Absolutely terrible company.
Likewise and sleezy sales guy spent so long on his none sense pitch I threatened to kick him out unless he gave me a price - he was standing on sample windows and just playing the time game to make us sign a contract just to get rid of him - refused to sign anything after laughing at his price (even after he “called the boss” for a discount) - then had weeks of calls from “the factory” with “cancelled orders” - went from £9k to £6k on the day, then £4K from the calls, went with local independent company for around £3.5k and they were ace
See if there's any help available from FENSA (trade body). Bit of a long shot, would also rely on the installers having had membership.
Outside chance that the company might have the materials cut to size which would be of limited use to anyone else.
I work for a company that supplies Everest with Window Frames and tooling and has been for a long time, word in our company is that we are going in and taking all our product and tooling back to cover costs, I would imagine this means the company is really on its way out, not just administration.
I would go through your bank with a chargeback if it is still possible.
This happened to us with a pair of sofas, the new owners delivered them and we got the money back…,so we ended up with free sofas. I hope you are this lucky. They had been made but were sitting in the warehouse, the new owner wrote them off.
Careful, that’s possibly fraudulent. Although not your mistake it’s important that you’ve been straight with both parties, the ones who delivered it and whoever paid you. If not you may have an issue if someone notices.
This isn't the case, my partner works for them.
They failed to find a buyer, have fully collapsed and ceased trading, someone is purchasing the assets that the company owns but nothing else.
Not really. The Administrators would have been advising the company in the lead up to the administration. They would have been contacted regarding the company's difficulties, assessed assets, cash flow etc. They would have calculated how long the company could continue trading without a buyer, and used that as a timescale in which to market the business and try to find a buyer.
Sometimes buyers are interested but either don't want all the assets, or their ability to purchase is delayed (could be their own internal due diligence holding things up) in this kind of pre-pack sale.
So there's a fair chunk of work before the situation is announced to the public. Sometimes, the news articles are advertisements in themselves. Administrators will want the sale to be quick for the benefit of all.
Everyone is being very nice, but I have been in a similar position before, all be it with a customer who went into administration owing me unpaid invoices. I am afraid it is likely you have lost the money. As a creditor, you will be towards the bottom of the payment list… the banks will be at the top.
You’d be on a list of creditors when they are going through the administration process, obviously is not an overnight thing.
Best thing is get in touch with your bank and ask to chargeback, but it does take a while to hear a response and is not 100% sure you’d get the money back as the business’ bank would need to pay from their accounts.
At worst, if they had enough assets and funds when they liquidate, you could get your money back.
EDIT: Check also [Citizen Advice!](https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/if-a-company-stops-trading-or-goes-out-of-business/) (Seems like you’ve to register yourself to be on the creditors list).
Sorry to hear you’re going through this, it’s a horrible situation.
As far as I understand, with quite a bit of information from friends in senior positions within the company and being an ex employee myself: the company expected to complete the purchase have pulled out, the Everest trading name has been bought by Anglian, all employees have been confirmed to have lost their jobs and not been paid this week.
The only advice I could give would be to go to citizens advice and ask them. Unless you paid using a form of credit, then there’s no protection from the consumer credit act, although speaking to your bank may help also.
I have been in this position. Bought a rooflight, paid with Visa Debit, and company "A" went into administration. I used the charge back route, and a few months later got my money back. Then the company who actually made the rooflight contacted me separately, saying that they had made the window but company "A" had gone bankrupt and now they had a window that they couldn't sell and would I like it at the wholesale cost. Win Win. While I lost a few months, I ended up paying less in the end. Go charge back route.
They have done this before, they went bankrupt and closed the business so they didn't have to honour any of the guarantees and then set up as a brand new company under something like "Everest 1987".
They are just a bunch of crooks that make windows an no better quality than any other but charge extortionate prices. Go with a local company that understands the area and houses built in it.
You only for double glazing once - so fit the best… oh, shit.
Sorry, Everest Windows were huge back in the 80s and oldies will remember the ads.
Tough break. Hope you’re able to get your money back.
So. I heard that this is. Regular thing. The companies in this industry regularly bankrupt themselves and open under a new name and carry on. Apparently it’s all a tax thing. So you may be able to hunt them down
Yep this is what happened to my parents a couple of years ago. They spent £30k on new windows and doors from Everest but then they wouldn't honour the guarantee because "that company doesn't exist any more". Everest did a shite job of fitting and wouldn't fix it. Bastards.
I can’t help with chargeback advice but I work in this sector.
You’ll be listed in their creditors account and receive a % of any money in the pot after paying liquidators, contractors, asset valuers etc.
I’m sorry to say this wont amount to anything significant if anything at all if they don’t come out of liquidation.
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I'm having be windows installed at the moment. I was asked to pay in installments at certain points - deposit, order made, installation day, finish.
Sorry you've found yourself 9k down.
@LeeMack_ I'm in the exact same position as you but I'm in at almost £19k!
How did you get them to definitely tell you you aren't getting the windows? I can't get any response from them at all.
I paid a deposit on credit card so I'm praying section 75 will get us the money back.
We are sure they have been taking money from people knowing they can't afford their debts which is fraud.
Unfortunately you could be waiting years. We waited two years for our money back after a company we made a significant purchase through went bankrupt. There were tens of thousands of people affected. And hundreds of millions owed to creditors and regular folk. It was a ludicrous amount of stress and work. Countless forms, horrific communication but eventually we got it back.
I got this text on 24th April and an email same day. Sooooooo glad I ignored it!!
Sorry to bother you. It’s Jim here from Everest windows. I’ve sent you an email about an exciting change to our payment terms. If you wish to place an order then we longer require a deposit or stage payment after survey. Simply pay in one go on satisfactory installation, or go onto a finance plan and make your first payment 28 days after install. Please feel free to get back to me with any feedback. Kind Regards.
My dad had a similar issue where the company doing our windows and doors went bankrupt after installation but we need an issue resolved and they were still under warranty.
He went via the ombudsman and eventually they found another company to fulfil the contract.
Loads of good advice here. Sorry you're dealing with this. We are fortunate in that we've only paid our deposit, but the surveyors supposed to be coming round on tomorrow - they've not called to contact us so who knows whats happening there! I'm surprised they made you pay in full as we were able to pay a deposit, then the plan was to pay the manufacturing fee for the windows post survey, then final payment after goods were fitted and snags resolved.
Hope the below sheds some light on the situation - no pun intended 🤦♀️ apologies for the wordiness!
We checked the T&Cs of our contract & didnt see anything relating to if the company can't fulfill their side of the contract, which i found surprising. There might be a loophole there for you to receive monies back despite the windows being deemed "bespoke goods" & non refundable after manufacturing deposit being paid.
We received a letter from ReSolve (the appointed administrators) in relation to this yesterday, hopefully you will too if not already. It's directed primarily to those who have supplied goods to the company in "reservation of title" with a claim form to provide evidence of the companies debt to them. There was also a link provided to a portal where any further documentation will be posted in relation to this. Not helpful to us - but it did have contact details for any queries.
I wasn't 100% sure of some of the phrasing & if the form was relevant to us at first, so called their contact in the letter & he was extremely helpful in providing an update and explaining the legal jargon.
He confirmed the claim form in the letter is not for customers, but for companies providing equipment etc. He also gave an update on the situation and advice on our protections as customers - i appreciate you paid via debit card, so it's probably best to contact your bank/CAB as others have advised, to find out your consumer rights.
As of today's conversation, I understood the situation as below:
- There were a number of parties interested in buying out the company. However, talks died down in the week hence sending this letter out.
- There is still a party interested in buying out the company & taking over the order book, but we need to wait until the end of the week to receive comms from them about going forward with the order. If we are not interested in the company fulfilling our order, we are allowed to pull out as protected by section 75 of the Consumer Credit Act 1974. In this case the bank will refund the monies paid and take over our position as a creditor.
- If the sale falls through (which the contact deemed unlikely) then we will be a creditor under administration & monies will be owed.
Also - the login details did not work for the link in the letter so i assume this is due to the potential sale still going ahead 🤞
Hope this is useful for you, & good luck in seeking a resolution.
I had an open dispute with them over windows installed 18m ago failing, as in one of them literally fell out of the sill(secondary thankfully). I guess I have no options now?
Sorry OP, hope you can sort.
I work for a supplier to Everest, can't say if we're the one involved in yours, but, they'll have left their supplier with an order they can't do anything with leaving them with a debt too.
If you can find out who the supplier is you may be able to come to some arrangement to still get your windows, they don't want them and will likely discuss a significantly reduced rate for you to take them if you can find another fitter, especially useful if you only paid a deposit as you may not be as out of pocket as you would otherwise!
Of course, always try for a chargeback, but you can do this too, successful or not. It'll help out the suppliers as well!
Anglian have now bought Everest, do you know if they will use the Everest suppliers for the outstanding orders? They are offering 'like for like' but their windows look cheap compared.
In all honesty I don't think there will be any real difference in quality, there are only a handful of window profile manufacturers in the UK and there isn't much difference when it comes to standard windows.
It would be in Anglian's interest to go to the original suppliers as they could get a deal, but we haven't had any approach.
I'm unsure if Anglian manufacture (weld together and cut) themselves, but they likely purchased the orders and stock from Everest's administrator's.
If they'll do you a deal I'd potentially look into it.
Don't panic because of debit card just write a detailed email containing all correspondence with the window company adding screenshots etc to your bank's relevant department. You will be able to get the chargeback. It is worth noting that the deadline to claim your chargeback starts from the date that you were notified that you are not going to receive the product/service that you paid for.
Hope it helps, I have managed to get back my deposit I had put down for a course this way but for less money.
Oof, that’s rough. Hopefully they will be able to refund you but if it’s administrators running through things you will be on a list.
When safestyle went under last year I think Anglian eventually bought up and started fulfilling orders - so that may also happen.
Keep an eye on their website, as if it does go to administration there will be contact details for you.
A lot of reputable double glazing companies are part of a deposit protection scheme. This means that your deposit and project is passed to another company to fulfil. Not sure if Everest had one, but worth checking.
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Good advice all around here OP.
Personally I would say get the money back as opposed to pushing for getting it installed. Mostly due to warranty and the like.
We had a new door and window fitted by Safestyle, they went under and shortly after we started having issues. Trying to get someone to cover the warranty repairs was like pulling teeth.
Eventually gave up and got some local old boy to do repair. Same old boy will be doing another couple windows for us later next year for nearly half the price.
No one asks for money upfront, they literally knew they were going under and then ensured they took extra money.
Initiate a chargeback immediately and speak to your bank
A debit card will generally still have chargeback options when a service is not received. A credit card doubles down by also offering Section 75 Consumer Credit Act rights, but chat to your bank asap and organise and record all applicable evidence for the claim.
Can confirm I got my money back when I paid for car hire via debit card and the company went bust.
Yes, a GSNR (goods or services not received) is the best bet here outside of talking to administrators.
Sorry to hear you're going through that. From a quick search it looks like the Administrators are called Resolve. When a company goes into administration, the Administrators will look to find a buyer who will fulfill the outstanding customer orders as part of a deal to purchase assets of the company, if they can. The Administrators would have been provided with a list of outstanding customers and would look to get in contact with you as a creditor of the company, within the first month of the administration, so you'll be hearing from them soon. I would suggest contacting ReSolve, find out if they have someone lined up to complete your order, and see if you can get a timescale (the timescale may be tricky). If they do have a buyer, your details will be passed on for the order to be completed. It would be worth giving them time to do this. If there is a buyer and you don't like the way things are going (so if they try and charge you extra etc), or there is no buyer and you remain a creditor of the company, you have 2 years to do a charge back from the date of the transaction for fraud, or service was not provided. Hope this helps!
Thanks for the kind words and advice. I’ll add contacting Resolve on my list of things to do.
No problem. Just be aware that ReSolve will not be able to tell you if there's a buyer until after the purchase. It sounds like they just weren't able to sell it within the timescale needed to prevent the doors from being closed, but likely there are still potential buyers in the works. Calling them at least puts you on their radar, which is a good thing.
Custom made or not its also a red flag being asked for the while lot up front. Some should have been held back until you have had them installed.
Last windows I had done they took a £1 deposit, and told me to put in on credit card for the best protection, then only took payment after fitting.
Yep been buying windows from anglian they only ask for the money once the job is done !
Why on earth would you buy from these guys? Genuinely the worst reviews I’ve ever seen.
If you're talking to me, I'd have to disagree .... windows are very good!! ,well built ,installation was quick and to a good standard I've had zero issues with them .... The only thing is they are expensive, but you can haggle them down!
Wow. My install was shit.
My mum used to work for Anglian Windows in Bury St Edmunds back in the early 90s. I have fond memories of climbing on and breaking their window displays after school while waiting for her to finish work.
Window displays? Like, displaying windows behind windows?
Anglian charged me a hefty deposit upfront and then tried to charge me a 20% cancellation fee when they repeatedly failed to show up and do the work and I wanted to be released from the contract. You got lucky. The fitter I eventually got in said as soon as we have a government in office that starts regulating the industry properly again, Anglian is finished.
Wow that sucks
Also like 1.5-3x the price of any other company. I think I had a quote for £3.6k, £4.2k and then Anglian started at £7k for nothing different. Just a slimeball trying a hardsell.
Yeah, they are expensive, but you can get the qoutes then haggle them down , they qouted me for a window around £1200 I told them it would have to wait a few months they called again offering a deal and I said it's to much at the moment ,after that I mamged to get the window down to 550... obviously, it does go to show how over inflated their prices are, but they've been good, so
Dude haggling them down over months is not a good thing. If they can drop their price by thousands after you put up a little resistance, then they are trying to scam you and hope you don't haggle. I wonder how many less savvy people get caught out by this and just pay the inflated prices. Had a quote from them before for 3x other quotes, came with a 30min presentation from a sleazy salesguy and months of phonecalls asking why I didn't go for the quote despite me asking them to remove my data multiple times. Absolutely terrible company.
Yep, like I said, it shows how inflated their prices are !!
Likewise and sleezy sales guy spent so long on his none sense pitch I threatened to kick him out unless he gave me a price - he was standing on sample windows and just playing the time game to make us sign a contract just to get rid of him - refused to sign anything after laughing at his price (even after he “called the boss” for a discount) - then had weeks of calls from “the factory” with “cancelled orders” - went from £9k to £6k on the day, then £4K from the calls, went with local independent company for around £3.5k and they were ace
See if there's any help available from FENSA (trade body). Bit of a long shot, would also rely on the installers having had membership. Outside chance that the company might have the materials cut to size which would be of limited use to anyone else.
I work for a company that supplies Everest with Window Frames and tooling and has been for a long time, word in our company is that we are going in and taking all our product and tooling back to cover costs, I would imagine this means the company is really on its way out, not just administration. I would go through your bank with a chargeback if it is still possible.
OP it says they have gone into administration. Not bankruptcy and they are hopeful are finding buyers and fulfilling current orders
This happened to us with a pair of sofas, the new owners delivered them and we got the money back…,so we ended up with free sofas. I hope you are this lucky. They had been made but were sitting in the warehouse, the new owner wrote them off.
Careful, that’s possibly fraudulent. Although not your mistake it’s important that you’ve been straight with both parties, the ones who delivered it and whoever paid you. If not you may have an issue if someone notices.
We told everyone, this is how it turned out
Winner winner chicken dinner!
Yep. Awesome!
This isn't the case, my partner works for them. They failed to find a buyer, have fully collapsed and ceased trading, someone is purchasing the assets that the company owns but nothing else.
They only went into administration 6 days ago. That seems very fast.
Not really. The Administrators would have been advising the company in the lead up to the administration. They would have been contacted regarding the company's difficulties, assessed assets, cash flow etc. They would have calculated how long the company could continue trading without a buyer, and used that as a timescale in which to market the business and try to find a buyer. Sometimes buyers are interested but either don't want all the assets, or their ability to purchase is delayed (could be their own internal due diligence holding things up) in this kind of pre-pack sale. So there's a fair chunk of work before the situation is announced to the public. Sometimes, the news articles are advertisements in themselves. Administrators will want the sale to be quick for the benefit of all.
Everyone is being very nice, but I have been in a similar position before, all be it with a customer who went into administration owing me unpaid invoices. I am afraid it is likely you have lost the money. As a creditor, you will be towards the bottom of the payment list… the banks will be at the top.
You’d be on a list of creditors when they are going through the administration process, obviously is not an overnight thing. Best thing is get in touch with your bank and ask to chargeback, but it does take a while to hear a response and is not 100% sure you’d get the money back as the business’ bank would need to pay from their accounts. At worst, if they had enough assets and funds when they liquidate, you could get your money back. EDIT: Check also [Citizen Advice!](https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/if-a-company-stops-trading-or-goes-out-of-business/) (Seems like you’ve to register yourself to be on the creditors list).
Sorry to hear you’re going through this, it’s a horrible situation. As far as I understand, with quite a bit of information from friends in senior positions within the company and being an ex employee myself: the company expected to complete the purchase have pulled out, the Everest trading name has been bought by Anglian, all employees have been confirmed to have lost their jobs and not been paid this week. The only advice I could give would be to go to citizens advice and ask them. Unless you paid using a form of credit, then there’s no protection from the consumer credit act, although speaking to your bank may help also.
I have been in this position. Bought a rooflight, paid with Visa Debit, and company "A" went into administration. I used the charge back route, and a few months later got my money back. Then the company who actually made the rooflight contacted me separately, saying that they had made the window but company "A" had gone bankrupt and now they had a window that they couldn't sell and would I like it at the wholesale cost. Win Win. While I lost a few months, I ended up paying less in the end. Go charge back route.
They went into liquidation in 2020 too , how many times have they done it?
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Unfortunately not, no.
not the actual Lee Mack are you by chance?
They have done this before, they went bankrupt and closed the business so they didn't have to honour any of the guarantees and then set up as a brand new company under something like "Everest 1987". They are just a bunch of crooks that make windows an no better quality than any other but charge extortionate prices. Go with a local company that understands the area and houses built in it.
How did you pay?
Debit card 🫤
Get onto your bank and ask them to attempt a chargeback asap
I remember when I got mine done everest came and quoted me more than twice what the cheapest local independent did
Sometimes companies will massively overquote on something if they do not really want the job. Doesn't mean that they are always overpriced.
Totally read this as windows the operating system instead of glass windows…
You only for double glazing once - so fit the best… oh, shit. Sorry, Everest Windows were huge back in the 80s and oldies will remember the ads. Tough break. Hope you’re able to get your money back.
Dropping a feather.......
So. I heard that this is. Regular thing. The companies in this industry regularly bankrupt themselves and open under a new name and carry on. Apparently it’s all a tax thing. So you may be able to hunt them down
Yep this is what happened to my parents a couple of years ago. They spent £30k on new windows and doors from Everest but then they wouldn't honour the guarantee because "that company doesn't exist any more". Everest did a shite job of fitting and wouldn't fix it. Bastards.
Sadly, apparently the newest con is Solar panels
well that’s your lifetime guarantee out the window
I can’t help with chargeback advice but I work in this sector. You’ll be listed in their creditors account and receive a % of any money in the pot after paying liquidators, contractors, asset valuers etc. I’m sorry to say this wont amount to anything significant if anything at all if they don’t come out of liquidation.
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I'm having be windows installed at the moment. I was asked to pay in installments at certain points - deposit, order made, installation day, finish. Sorry you've found yourself 9k down.
@LeeMack_ I'm in the exact same position as you but I'm in at almost £19k! How did you get them to definitely tell you you aren't getting the windows? I can't get any response from them at all. I paid a deposit on credit card so I'm praying section 75 will get us the money back. We are sure they have been taking money from people knowing they can't afford their debts which is fraud.
Unfortunately you could be waiting years. We waited two years for our money back after a company we made a significant purchase through went bankrupt. There were tens of thousands of people affected. And hundreds of millions owed to creditors and regular folk. It was a ludicrous amount of stress and work. Countless forms, horrific communication but eventually we got it back.
I got this text on 24th April and an email same day. Sooooooo glad I ignored it!! Sorry to bother you. It’s Jim here from Everest windows. I’ve sent you an email about an exciting change to our payment terms. If you wish to place an order then we longer require a deposit or stage payment after survey. Simply pay in one go on satisfactory installation, or go onto a finance plan and make your first payment 28 days after install. Please feel free to get back to me with any feedback. Kind Regards.
My dad had a similar issue where the company doing our windows and doors went bankrupt after installation but we need an issue resolved and they were still under warranty. He went via the ombudsman and eventually they found another company to fulfil the contract.
Loads of good advice here. Sorry you're dealing with this. We are fortunate in that we've only paid our deposit, but the surveyors supposed to be coming round on tomorrow - they've not called to contact us so who knows whats happening there! I'm surprised they made you pay in full as we were able to pay a deposit, then the plan was to pay the manufacturing fee for the windows post survey, then final payment after goods were fitted and snags resolved. Hope the below sheds some light on the situation - no pun intended 🤦♀️ apologies for the wordiness! We checked the T&Cs of our contract & didnt see anything relating to if the company can't fulfill their side of the contract, which i found surprising. There might be a loophole there for you to receive monies back despite the windows being deemed "bespoke goods" & non refundable after manufacturing deposit being paid. We received a letter from ReSolve (the appointed administrators) in relation to this yesterday, hopefully you will too if not already. It's directed primarily to those who have supplied goods to the company in "reservation of title" with a claim form to provide evidence of the companies debt to them. There was also a link provided to a portal where any further documentation will be posted in relation to this. Not helpful to us - but it did have contact details for any queries. I wasn't 100% sure of some of the phrasing & if the form was relevant to us at first, so called their contact in the letter & he was extremely helpful in providing an update and explaining the legal jargon. He confirmed the claim form in the letter is not for customers, but for companies providing equipment etc. He also gave an update on the situation and advice on our protections as customers - i appreciate you paid via debit card, so it's probably best to contact your bank/CAB as others have advised, to find out your consumer rights. As of today's conversation, I understood the situation as below: - There were a number of parties interested in buying out the company. However, talks died down in the week hence sending this letter out. - There is still a party interested in buying out the company & taking over the order book, but we need to wait until the end of the week to receive comms from them about going forward with the order. If we are not interested in the company fulfilling our order, we are allowed to pull out as protected by section 75 of the Consumer Credit Act 1974. In this case the bank will refund the monies paid and take over our position as a creditor. - If the sale falls through (which the contact deemed unlikely) then we will be a creditor under administration & monies will be owed. Also - the login details did not work for the link in the letter so i assume this is due to the potential sale still going ahead 🤞 Hope this is useful for you, & good luck in seeking a resolution.
I had an open dispute with them over windows installed 18m ago failing, as in one of them literally fell out of the sill(secondary thankfully). I guess I have no options now? Sorry OP, hope you can sort.
Have you tried older Windows maybe Windows 2010
I work for a supplier to Everest, can't say if we're the one involved in yours, but, they'll have left their supplier with an order they can't do anything with leaving them with a debt too. If you can find out who the supplier is you may be able to come to some arrangement to still get your windows, they don't want them and will likely discuss a significantly reduced rate for you to take them if you can find another fitter, especially useful if you only paid a deposit as you may not be as out of pocket as you would otherwise! Of course, always try for a chargeback, but you can do this too, successful or not. It'll help out the suppliers as well!
Anglian have now bought Everest, do you know if they will use the Everest suppliers for the outstanding orders? They are offering 'like for like' but their windows look cheap compared.
In all honesty I don't think there will be any real difference in quality, there are only a handful of window profile manufacturers in the UK and there isn't much difference when it comes to standard windows. It would be in Anglian's interest to go to the original suppliers as they could get a deal, but we haven't had any approach. I'm unsure if Anglian manufacture (weld together and cut) themselves, but they likely purchased the orders and stock from Everest's administrator's. If they'll do you a deal I'd potentially look into it.
Easy chargeback, goods/service not rendered. Absolute non issue simple case, simple refund no need to worry at all. Cheers
Don't panic because of debit card just write a detailed email containing all correspondence with the window company adding screenshots etc to your bank's relevant department. You will be able to get the chargeback. It is worth noting that the deadline to claim your chargeback starts from the date that you were notified that you are not going to receive the product/service that you paid for. Hope it helps, I have managed to get back my deposit I had put down for a course this way but for less money.
Just wondering do you know how long after you get notified can you make a chargeback with your bank?
Can't really remember I think 90 days but could be wrong
Cheers mate
Oof, that’s rough. Hopefully they will be able to refund you but if it’s administrators running through things you will be on a list. When safestyle went under last year I think Anglian eventually bought up and started fulfilling orders - so that may also happen. Keep an eye on their website, as if it does go to administration there will be contact details for you.
A lot of reputable double glazing companies are part of a deposit protection scheme. This means that your deposit and project is passed to another company to fulfil. Not sure if Everest had one, but worth checking.
At last this shitty company went bust so many negative reviews about them and people still like them!
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Good advice all around here OP. Personally I would say get the money back as opposed to pushing for getting it installed. Mostly due to warranty and the like. We had a new door and window fitted by Safestyle, they went under and shortly after we started having issues. Trying to get someone to cover the warranty repairs was like pulling teeth. Eventually gave up and got some local old boy to do repair. Same old boy will be doing another couple windows for us later next year for nearly half the price.
I really hope you get your money back as it’s a close call on two counts as Everest are over priced shit too.
No one asks for money upfront, they literally knew they were going under and then ensured they took extra money. Initiate a chargeback immediately and speak to your bank