It might depend on your plan or service, but this is the article that was in the email I received from them last Nov notifying of the price decrease.
https://www.aussiebroadband.com.au/blog/think-like-an-aussie-what-s-special-about-nbn-s-new-sau/
Yeah I switched to Leaptel. At least Abb don't require a month of notice like Superloop, eg SL charged me an extra month after I left due to degraded performance.
Hello fellow Bogan.
If you're in Logan, expect it to be full speed.
Most people in Logan are on 4/5G plans, or lower tier plans.
I get line rate down (So full 1Gb/s) even during peak. And the full 50Mb/s up (also during peak)
Aussie are great. And Logan is full of people who don't tech so good
How do you find Superloop? I'm with Aussie BB at the moment, and they're great, but Superloop look like they'd be about $20 cheaper a month. Just looking to see if it's one of those too good to be true type things
+1 for Superloop. I used to churn between Superloop and ABB for the ‘new customer’ deals. But ABB kept upping their prices. I’ve never had any issues with Superloop and highly recommend. Their free speed boosts are a nice touch too.
Superloop (and Exetel, they're the same company now) are fine. Service is good, and you consistently get the full speed advertised.
Don't expect amazing support if you need to call up, but given I would only need to call at most a couple times a year it's easily worth the savings.
I've had terrible experience with Exetel. Deliberately misleading, borderline fraudulent support. They spent 2 months billing me without getting a connection working. When I eventually gave up and swapped ISPs, Optus had me connected and online while still on the initial phone call.
I cannot steer enough people away from the scam that is Exetel.
We had Superloop at two different addresses and we had outages a lot, swapped to ABB and haven’t had one since!! We are on the highest residential plan and can’t speak more highly of ABB over Superloop.
I have to admit, my customer service with Aussie BB has been second to none, which is why I'm hesitant to change. Not to mention the app is fantastic and the number of troubleshooting/rectifying tools for connection issues as an end user are great.
That's what's got me. I genuinely feel a sense of customer loyalty to their company which isn't a sentiment I extend often. And it's not that the price is bad, it's just with the increased cost of everything right now I need to at least explore all options
I really appreciate your feedback on it. It's given me more pause for thought.
I got rolled onto them a few years ago when some other ISP I was with got bought out by them. The transition was pretty bad, I had to call up their IT support and tell them to change a setting on their end because they were having no ends of problems with everyone transitioning over that same day. But other than that it's been fine. Very few outages over the past few years and I've not needed to use their IT support desk at all since that first time.
I changed to Superloop last month and then had to change again due to really bad internet during peak times. Now with Leaptel and they are good. Free upgrade to fibre too.
I don’t know yet have only just changed over. Tpg charged me $43.45 to give them their 30 days notice so changeover will happen approx 18/4/24. TPG are arrogant sorry to see you go email then email 4 mins later heres what you owe & direct debited. Agl doesnt require 30 days notice to leave.
I'll be leaving TPG this year after they dropped their email service and shunted us all onto a third party email provider (free so far, but that will surely end soon) while keeping broadband charges the same. I've just been holding off until I've changed my email address on all the sites where I have accounts, and updated my friends and family. I had a lot going on over the past several months and didn't want the hassle of having to get it done any sooner.
Is this offloading of email service a trend amongst ISP's now, or is it just TPG?
I tried doing that earlier today, but the prices were not the new customer prices (even after the 6 months). So there would be no change at all.
Pretty shit that you cannot get the cheaper prices if you are an existing customer changing plans.
With Superloop, just changing address puts you onto the "new customer" discounts. Kinda stupid on their part, tbh i think they're kinda shit.
also i think they've been putting me through SINGAPORE for my Brisbane to NY-USA traffic, for a while now. Extra 50-100ms i never asked for
My plan dropped a whole $5... SCORE!!!
For the record, Aussie BB 100mbps plan. I'd like to get faster as we have FTTB but my apartment building is full of retirees who don't see the need to install fiber internally.
Just asked ABB about the price reduction to plans.
They said no?
Theres no price reductions.at all. They said i was miss informed.
ABB prices went up not down.
Not sure what you guys are on about.
They never reduce their fees
Time to shop around i think...
Not when your on 1000/400 via launtel (the fastest internet in Australia for residential) Also you can pay as much as you want with launtel as long as you have the minimum required for a days usage ($9 per day for my plan) so you could pay for a whole year at once if you wanted to
Aussie BB, dropped our existing plan by $20/ month recently too.
Did they change you over automatically?
Yeah they notified everyone of the changes about a month beforehand and why they were occurring, automatically changed everyone over.
Yep Aussie BB is the only utility who I very close to trust
Don't even care if they cost more their phone support is awesome.
I just emailed Aussie BB because they never told me about this. Appreciate the shout.
Sure did.
I’m fairly sure my Aussie BB just increased $5/month! I definitely didn’t hear about it dropping
It might depend on your plan or service, but this is the article that was in the email I received from them last Nov notifying of the price decrease. https://www.aussiebroadband.com.au/blog/think-like-an-aussie-what-s-special-about-nbn-s-new-sau/
Which plan, I don't remember mine dropping?
HFC 1000/50
Aussie BB have put my price up... time to shop around.
Yeah I switched to Leaptel. At least Abb don't require a month of notice like Superloop, eg SL charged me an extra month after I left due to degraded performance.
What type of connecting do you have? FFTC, FTTP ect.
HFC 1000Mb/s unlimited plan.
What's the accutal speed?
Average 822Mbs down and around 33MBs up during peak times.
just did a speed test on my HFC connection - 951mbps down and 51 up.
Hello fellow Bogan. If you're in Logan, expect it to be full speed. Most people in Logan are on 4/5G plans, or lower tier plans. I get line rate down (So full 1Gb/s) even during peak. And the full 50Mb/s up (also during peak) Aussie are great. And Logan is full of people who don't tech so good
Yeah I'm also on the cheapest plan, and mines pretty crap sometimes.
Ahhh, yeah I'm on the 1000/50 plan.
Ours only dropped by $5, what a rip
Oh I left Aussie BB last year because they were RAISING their prices. Went to Leaptel and it's been ok.
I have my ABB plan at $20 a month off but that was a special deal for the year 🤷🏻♀️
no change in the 50/20 plans so far with either superloop or ABB. In fact that tier went UP in price a few months ago.
Yes, NBN raised the price of plans 50/20 and below, so they're passing on the increase.
Just called and confirmed this. Balls.
How do you find Superloop? I'm with Aussie BB at the moment, and they're great, but Superloop look like they'd be about $20 cheaper a month. Just looking to see if it's one of those too good to be true type things
+1 for Superloop. I used to churn between Superloop and ABB for the ‘new customer’ deals. But ABB kept upping their prices. I’ve never had any issues with Superloop and highly recommend. Their free speed boosts are a nice touch too.
Superloop for me is great, as fast and stable as abb. You can always trial it and switch back if you don't like it
Thank you! I think I just may 😁
Superloop (and Exetel, they're the same company now) are fine. Service is good, and you consistently get the full speed advertised. Don't expect amazing support if you need to call up, but given I would only need to call at most a couple times a year it's easily worth the savings.
I've had terrible experience with Exetel. Deliberately misleading, borderline fraudulent support. They spent 2 months billing me without getting a connection working. When I eventually gave up and swapped ISPs, Optus had me connected and online while still on the initial phone call. I cannot steer enough people away from the scam that is Exetel.
Heard Superloop were good so changed but then internet sucked at peak times and changed to Leaptel.
If I had to call my ISP even once a year I'd change ISPs.
Most people are not calling their ISP's because they want to
We had Superloop at two different addresses and we had outages a lot, swapped to ABB and haven’t had one since!! We are on the highest residential plan and can’t speak more highly of ABB over Superloop.
I have to admit, my customer service with Aussie BB has been second to none, which is why I'm hesitant to change. Not to mention the app is fantastic and the number of troubleshooting/rectifying tools for connection issues as an end user are great. That's what's got me. I genuinely feel a sense of customer loyalty to their company which isn't a sentiment I extend often. And it's not that the price is bad, it's just with the increased cost of everything right now I need to at least explore all options I really appreciate your feedback on it. It's given me more pause for thought.
I got rolled onto them a few years ago when some other ISP I was with got bought out by them. The transition was pretty bad, I had to call up their IT support and tell them to change a setting on their end because they were having no ends of problems with everyone transitioning over that same day. But other than that it's been fine. Very few outages over the past few years and I've not needed to use their IT support desk at all since that first time.
I changed to Superloop last month and then had to change again due to really bad internet during peak times. Now with Leaptel and they are good. Free upgrade to fibre too.
TPG just sent out an email saying our plan prices are actually going up!
At least you got an email. I checked online and realised mine just went UP $10 to $79 for the 50mMb fttb. I shud be shopping huh…
I just left TPG & trying AGL now as i have power with them as well. $69 pm for 100/20 plan for 6 months.
What are agl like as a nbn provider? I’m with them for power too and moving so wondering whether to bundle
I don’t know yet have only just changed over. Tpg charged me $43.45 to give them their 30 days notice so changeover will happen approx 18/4/24. TPG are arrogant sorry to see you go email then email 4 mins later heres what you owe & direct debited. Agl doesnt require 30 days notice to leave.
Same got a $5 increase
Same. Gone up 15 a month in 18 months. Thinking of switching.
I'll be leaving TPG this year after they dropped their email service and shunted us all onto a third party email provider (free so far, but that will surely end soon) while keeping broadband charges the same. I've just been holding off until I've changed my email address on all the sites where I have accounts, and updated my friends and family. I had a lot going on over the past several months and didn't want the hassle of having to get it done any sooner. Is this offloading of email service a trend amongst ISP's now, or is it just TPG?
Just checked my Superloop price, paying $89 for the Power Home 100/40 service - website says the price is unchanged. What am I missing?
Check out Leaptel.
I'm also with superloop. Did you just ring them and ask them about it? $20 off sounds nice
Just did it online through the manage account system.
Cheers. What currently on the 100/20 plan so will see how I go
I tried doing that earlier today, but the prices were not the new customer prices (even after the 6 months). So there would be no change at all. Pretty shit that you cannot get the cheaper prices if you are an existing customer changing plans.
If they have a lower price for new customers then give them a call. I did the same a while back and gave me the same deal without issue.
With Superloop, just changing address puts you onto the "new customer" discounts. Kinda stupid on their part, tbh i think they're kinda shit. also i think they've been putting me through SINGAPORE for my Brisbane to NY-USA traffic, for a while now. Extra 50-100ms i never asked for
How much would the new plans be? Cuz I remember seeing the same price of 109 on light speed on superloop a month ago (looking to change from tpg)
My plan dropped a whole $5... SCORE!!! For the record, Aussie BB 100mbps plan. I'd like to get faster as we have FTTB but my apartment building is full of retirees who don't see the need to install fiber internally.
Oh well better in your pocket than theirs.
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Yes I thought that too
top tier plans any changes to prices?
TPG went up $5/month
I often change ISPs every 6-12 months to get better prices, everyone should be on nbn as it’s so easy to do.
Do you give a months notice as I changed quickly from Superloop to Leaptel and they pinged me an extra month as you have to give a month's notice!
Some of them require it, some don’t. You can often get out of it if you just complain.
i change plans every 6 months after my plans special promo ends, i always find a 6 month plan under $70 for the 100/20 speed.
It's pretty bullshit. Most people are on 50/20 plans, but there's no change to them. NBN Co has only dropped prices for the most expensive plans
Top plan with Superloop is the same price
Just asked ABB about the price reduction to plans. They said no? Theres no price reductions.at all. They said i was miss informed. ABB prices went up not down. Not sure what you guys are on about. They never reduce their fees Time to shop around i think...
Not when your on 1000/400 via launtel (the fastest internet in Australia for residential) Also you can pay as much as you want with launtel as long as you have the minimum required for a days usage ($9 per day for my plan) so you could pay for a whole year at once if you wanted to