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Just mark it as ready. And move in with your day. Doordash gets that notification and have been actively deactivating accounts for people milking the clock, if the dasher is earning by time (EBT).
That’s cool that they do that. I’ve had the restaurant mark the food as ready for pickup many times when it wasn’t actually ready, so it’s bullshit they can get people fired by lying.
Well, when you get there you’re going to report it on the app that the order is in fact not done. Through the question mark, then do the one where you “send feedback”.
I have had my food picked up driver headed my way and then parked in the strip mall parking lot in my sub for several minutes before delivering my food. It made no sense to me.
See I actively follow their guidelines for time . I drive slow enough to get there with enough time to slowly park my car, check for any notes they might of left. Re arrange me car and bag so it’s set up nicely (turn my seat warmer on for hot items) check my messages (personal) lol 😂. But yeah I do milk the clock but I’m never past their “suggested time line” I accept the order with their guidelines, so I’ll follow them . DD likes to give longer times to make it seem like the hourly is worth it , but if you rush and actually do it … it’s not worth it unless you’re just boasting your AR back.
There are plenty of people getting deactivated for doing just that. They’re tapped into your GPS, they can see if you are moving towards the target. So you can play that FAFO game but we don’t want to see you crying about “I was deactivated for no reason”.
I’m not a dasher; just an eavesdropper. But I feel a sense of dislike on your end toward dashers.. “see if you’re moving towards the target..” are they checking their speed limit to make sure they’re not driving too ‘slowly’ to their destination? Safety is priority #1, right? 🤷♂️
Lmao again maybe you didn’t read what I wrote … plus again clicking arrived when here and that’s never more than 5 min sitting . Just don’t be stupid and you won’t get deactivated … ohh wait I’m talking to dd drivers lmao …. 😂
Nobody could milk the delivery times without being noticed I’m talking about the pick up ones . But yes I do take my sweet time driving there , Being safe is more important that 2 dollar tip. Anything I do is with in a reasonable means. lol the delivery times are stupid stupid tho . But yeah I’ve taken back roads over highway … little things I got a seat warmer a bag so I do my part . Again DD needs to pay right , you’re judging people for trying to make a fair wage ….
Actually the hand it to me ones I do setup my gps to “my spot” and take a few minutes to compose my self for my next delivery :) maybe take my 5 min for lunch (chips and snacks)
Honestly if dashers do this using earn by time they will eventually get a Contract violation and enough of those gets deactivated. Some people think they can play the system. But 😂 good luck with that. And if you do this during pay per order then they are being very petty to customers who don't tip and they unassign.
I usually have to wait 10-15 minutes on every single pickup. Only 1 place I know of marks when the order is ready, and I’ll go right in when they do. All other places we have to awkwardly stand there for what seems like forever while the staff look at us with disgust and yell at us to get out of the way (staff hate us and treat us like garbage because more orders means more work for them). We have to wait so long because most places push DD orders to the back of their list, forcing drivers and DD customers to wait much longer than anyone else. Maybe your business is different than all the others but there’s a good chance he didn’t realize you guys were different from every other place. 🤷🏻♂️
u/possibly-a-ghost, this is probably the main reason, you're likely one of the only places that marks it when it's ready and not when you get it.
In the case this is NOT it, you can put notes in the tablet and let the drivers know you try to have the order ready on time and to come in as soon as they arrive. If they still do it after that, they're probably milking earn by time, report them and block them from your store.
It's the same way with customers. A company can have 10 great interactions with customers. It just takes one shitty one for a customer to think that a company has horrible customer service. Our brains are fun like that.
I promise you it is not the minority. Reddit users don’t seem to understand that the average gig worker is nothing like the average user here. When I worked the tablets, 90% of drivers come in to shove one of ten phones in your face without so much as a hello or even saying they're here from Doordash or whatever. And I would say 6 out of 10 would mark as arrived while they were across the street waiting for a different order at a different restaurant.
In my experience, dashers really only become an issue (i mean that word as light as possible) during our rushes.
I live in an area with a lot of immigrants and most of our dashers don’t speak much english. Which isn’t their fault or anything but during a rush having to take multiple people off the line to communicate that the food isn’t ready can be a bit difficult for us. Though, it’s not really the biggest issue tbh and it lowkey is helping me get better at my spanish again lol
When I worked fast food, I got the rudest dashers ever, man. It was our policy we had to see them hit the confirm order button because they were stealing our orders. They would cry and bitch saying they didn't have to or roll their eyes while they showed us. My manager made some of them leave without the order because of the way they acted. That area had horrible dashers. I know not all are like this, but geez.
Smh I would rather have someone confirm that I picked up the order than show up to a store just to be told that some else took it and they won’t make it again. The more I do this side gig, the more I realize why customers are skeptical of some drivers
yesterday we didn’t have an item the customer wanted and we canceled the order and then the dasher said he wasn’t going to leave without the order and he stood and complained to anyone who looked at him for 30 mins
I have that a lot as well where I am. Also, there is some crack head dasher stealing food from everybody(somehow not being deactivated) so they are always paranoid about people hitting confirm before they will bring the food out
It’s likely not a dasher, just some dude walking in saying they’re DoorDash and no one confirming.
I know for a fact, I can walk into my local chipotle and just take a bag from the wall, since they’re always slammed. I don’t and wouldn’t do it… but I can see how easily it could be done.
That has not been my experience dashing at all. Most places seem to push doordash orders out as soon as they can because they know my time is money.
I hope your situation improves!
Staff yells at dashers, kinda. Wawa was pretty crazy today. I was picking up a bag of chips, airheads, and ice cream. No sandwiches or pizza to be made and I still had to wait 20 minutes. I told the employee that the items I am picking up are nothing that need cooked or prepared. She did not care.
I grabbed all the items myself and showed her. After that she went and looked for the order and said it was ready and told me that this was the second order for this same person and earlier the order got messed up. I feel like Uber raised the base pay just so this dude could get his order faster.
Wawa can get crazy sometimes. I'm not sure what your Wawa is like, but the ones I go to (as a customer, two in South Jersey and one in Center City, Philadelphia) are relatively small, packed with customers waiting for their made-to-order items. Sizzlis and other hot/fresh items are always running out. It must get very stressful to work there.
My boyfriend had to disarm a dasher holding a knife, and scream at another to leave the restaurant because he was having a psychotic episode and wanted to touch employees.
So at least for them, it's not because it's more work. it's because of bad experiences with dashers in the past.
Never had issues close to that with normal customers for the past 8 years he was working there.
Yeah during the pandemic dashers were terrifying. It was typically myself and another woman alone in the restaurant FOH, and numerous dashers would rage about not being able to use the restroom, one threw a chair from the blockade at me, another tried to physically grab me to prevent me from going into the kitchen.
Yup, that's when the knife incident happened lol. Back then there were almost no background checks from what I understand.
I wish dashers had to have an interview with a live person in order to sign up. They'd be able to remove obvious problematic people from the platform before they go out and interact with the public.
Just basic stuff like can you speak english, do you have body oder or grooming issues, is your car clean, are you easy to anger and argumentative, etc
Have you considered staff hate door dashers not because of more orders but because most door dashers are impatient and inconsiderate that just because your job is to deliver the food doesn’t mean the food will be ready the moment you get there?
I get impatient and get an attitude when I've been standing patiently and still being ignored for 20 minutes because you want to flirt with the male customer who walked in AFTER me and the order I'm there to pick up was supposed to be ready 15 minutes ago but you cant be bothered to check. Sorry that tends to piss me off. If the place is busy, it may seem like im being an asshole but in reality im just trying not to freak tf out because my anxiety goes into hyper drive but im really not being a bitch. But when its dead and the person at the counter is too busy fucking off, yeah i get bitchy.
My favorite is when they say it's not ready yet and don't relay any information as to how much longer it's gonna be.
I absolutely love standing in an Applebee's dressed like a bum for 15 minutes instead of just waiting in my car for 10 minutes,
Or any store for that matter where the pick up area is literally in everyone's way.
(Chipotle, Panera, B-Dubs, McDonald's)
God, that is alot of McDonald's in my area. One woman snapped at me (she must been having a hard day) because I was just letting her know it's been 6 minutes and I am the only one at the counter. This lady didn't give me the order and I see the order sit there. She wouldn't give it to me. Took a picture and send it to the customer to let them know what was going on. Once she finally gave it to me, I just smiled and take it. It was cold when the customer got it. They said they are going to call doordash.
Saddly that employee doesn't work there after that issues.
I think the staff of restaurants treating drivers poorly is kind of a revolving door kind of thing. Not that you personally have been rude or obstructive to staff, but I worked at a fast food place for a while and there were plenty of DD drivers that were awful. I had one guy that would every day cut the line at the register and interrupt while I was talking to customers. There were drivers who would pull up to the second drive thru lane without coming to the speaker, then yell at me when I finally noticed them for taking too long. I’ve seen drivers stand in front of the drink fountain and refuse to move for customers. I fully believe that staff of restaurants are regularly rude or inpatient with you, but it’s probably because they’ve had a bunch of drivers be rude and impatient, and those drivers are like that because they’ve had staff treat them like that, etc. etc. We’re just both working jobs that suck, and some of us on both sides handle that poorly
If I walk into a restaurant within 10 minutes of receiving an offer there’s about a 5% chance that the order will be ready. I usually hang out in my car for a few minutes. We aren’t employees like you are. Unless you notice a driver consistently waiting extreme amounts of time in the parking lot, probably just mind your business.
You appreciate when drivers are polite and understanding when you are running late and make us wait for an order, try extending the same grace to us, especially when it’s only a few minutes in the parking lot.
I was on a road trip Wednesday. Ordered from McDonalds. Five minutes goes by, up pops a message my order is ready. Went to the pick up rack, nope, nothing there. Stood at counter five minutes until worker noticed me, and went looking for my order. Another five minutes, she brought it out.
Probably milking earn by time. The longer they sit there the more they get paid. Compared to earn per offer where dashers want to get the food as quickly as possible.
That’s impossible though, I tried EBT once (never again). All the pick up and drop off times were a much short window than normal; as soon as I got to the restaurant it was the pick up time exact, and as for drop off (instead of having a decent window of time) it gives just enough time to get there, sometimes even late if there’s traffic. Theres no way a dasher can milk the time and not catch a CV for being late.
Our chipotle is like that. They will mark it as done but don't bring it out for another 10 minutes when they bring out the other 10 online/delivery orders. According to them, they don't have to have it done until x time so they don't feel the need to be rushed. Last week i had to wait 20 minutes on a chipotle order that was "finished" as i was pulling in to the parking lot.
The only time I ever wait before going in is if my early for the estimated pick up time. Also depends on the restaurant. McDonald’s is the only one really on top of their game. They’ve got it down to a science.
Half the time I go into a place where they say it's ready they just barely started it especially things like Starbucks or any major place that I asked to go through a rush.
I completely get it but it's very frustrating but most of the time I don't wait in my car I rather not be sitting for any length of time
However if the restaurant is very packed I will wait outside the doors etc
Sounds like they are tired of tossing out ( losing revenue) the orders that sit and never get picked up ... you know those wonderful $3 for 10 miles kinda ones ...
Excessive waits at the store give them ratings exclusions, which basically gives them an easier time with either stealing the food or mouthing off.
Or they're trying to milk Earn By Time, but I think the algo will probably notice that they're doing it since restaurants report back when orders are finished, and it's statistically improbable that every business they go to is too busy at the time they're there to acknowledge them for 15 minutes.
Taco Bell in my market locks the lobby at 5pm and
Forces dashers into a packed and inescapable drive thru that takes over 20 minutes every single time.
Hit arrive & go in store: staff is angry that you exist and are inside the restaurant waiting
Hit arrive & wait to go in: staff is angry that you exist and are outside the restaurant waiting
Exactly. Stores make you wait while they’re working on food. I give 5-7 mins before head inside and rip butt outside, watch YouTube meanwhile. Most of the time they’re still working on it lol…
I do a lot of early morning deliveries before the McDonald’s lobby’s open but as they are shift changing to morning crew. They often unlock one of their doors early or prop it open. I’ve been told on and off by one to come into the lobby instead of using the drive thru and then another day they bite my head off for coming into the lobby too early
I mean, in my post I am discussing how I am the staff, you said “staff is angry”
Also the point of the post is the dasher would NOT have been waiting since I hit ready for pickup at least 5 minutes prior to the dasher pulling in to sit in the parking lot
It is rare that a restaurant has orders ready upon arrival, so with that context, reread my comment. Can’t win for losing. Also, does the driver sitting outside affect you or impede your ability to continue with other tasks you need to complete? Why do you care what someone is doing out in their car?
Copying text from affectionate-day-359 above:
“As a customer, when this happens we think it’s the slow ass restaurant who can’t manage to make our order in the 40 minutes it took to get a dasher assigned and for them to drive to the restaurant.. we blame you for sucking”
This is how it effects me, it makes customers less likely to order from my store in the future, hope this clears things up
The real truth is, if it takes 40 minutes to get a Dasher assigned (like affectionate day 359 said), it's because they didn't tip. Dashers let no tip orders die on the shelf because the customer doesn't respect our time, or gas expenditure.
I actually had a friend who ordered DD and her order timed out and canceled because no one would pick it up. Idk why that happened but i do know it wasn't for lack of tip because she tips a minimum of $5 and this particular order she tipped $8 for 2 miles. But she ended up canceling after an hour of no dasher and i went the next day and got what she needed.
Technically neither. She had ordered some cigarettes from sheetz. Those are typically a pickup like at a restaurant. Ik there are people in our zone certified to deliver it because she has had beer delivered before (she cooks with it but doesn't drink it or keep it in her house as her hubby is a recovering alcoholic) but in any case, the dasher would've made $12 on a 2.5 mile delivery because our zone had peak pay that evening of $2. And there wasn't much traffic so from sheetz to her house would've taken him/her 7 minutes max.
Bullshit. All blame is placed on drivers, even for restaurants mistakes. And if restaurants had the correct prep time set, then nobody would have this issue.
There are multiple reasons
1. Earn by time and they want to start getting paid
2. Waiting on order
3. Not earn by time but ready to cancel if they have to wait
Yeah, it’s almost like “previous experiences” aren’t good indicators for what happens routinely. Like, I guess Pavlov’s dogs were totally stupid, and eons of people who refer to “previous experiences” to know what to expect.
Why do workers do this, I arrived at a restaurant 5 minutes before pickup time, after 15 minutes of waiting the staff marked the order ready to pickup, I proceeded to wait an additional 15 minutes before needing to suspend the order at my expense.
The answer is lazy people who can't keep up with timetables exploiting the settings to pad out their stats
Because lots of other restaurants mark food as ready when it’s still being prepared. And the app tells us “pick up by 2:55” so we wait in our car until 2:54 so that we are not standing in the way. And so often it is still not ready.
Food Delivery service is relatively new in Hawaii. I started doing it during the pandemic. Turns out its fun and easy and you can make good money. Most people are very appreciative here, they love getting their food delivered! It's not perfect, and everybody has their stories on both sides. I just look at it like a "go with the flow" thing, I'm super polite to everybody, I don't drive aggressively to meet some random time limit, and some days go smooth as silk, and other days are just plain weird, with mixups and mistakes on all sides. The hardest part is finding the customer. GPS is not that helpful when you are driving around in very new or very old neighborhoods where the roads go around in circles and the houses aren't even numbered! Patience is needed on all sides. And yes, there is the "entitlement factor" where people have no idea how to describe their location, or what's involved: traffic jams, blindly following GPS, even traffic accidents and roadblocks. Try not to take it personal. We are delivering to strangers in strange places. But generally people are nice, restaurants are nice. Just remember that you are probably making more money than the restaurant workers, and this mad food delivery gig is new to them too. They are getting hundreds MORE orders than ever before! I've had LOTS of different jobs, and I gotta say this job fits me perfect! (For now). But then I've been driving these roads on this island for 50 years. 
some of the restaurants in my city don’t start making the order until the dasher says they’ve arrived. i usually wait in my car at those places to give them time to make the food so i’m not awkwardly standing in there for 5-10mins. i only do this at places i know i’m gonna be waiting at though.
From a customer who doesn’t want cold ass food.. ntah.. definitely do it when you see this ..
As a customer, when this happens we think it’s the slow ass restaurant who can’t manage to make our order in the 40 minutes it took to get a dasher assigned and for them to drive to the restaurant.. we blame you for sucking
Thank you! That is what I was worried about, I had an order a while back that this happened with and it was one small latte where the dasher hit arrived and then went to GO GET GAS, where it said she was waiting for 25 minutes. I almost called the customer directly
Well that sounds like they are on earn by time, sounds like the reason is customer is an a**hole is not tipping well enough. This is why i don't door dash
that is a different story. take it on case by case basis. Only for the driver I can think of is they were honestly low on gas for the distance the order needed to be delivered. I guess it doesnt hurt to ask?
Yeah if they take forever, I would mark that they didn't arrive. I sometimes will mark an order as "waiting on" but only to use the bathroom before I proceed with the delivery just so I don't get a contract violation for late order in the event I have to wait to use a one toilet bathroom or do more than a quick pee. Normally though I try to use the bathroom in between orders but obviously that's not always possible, especially if it's a busy Friday or Saturday shift I'm working. The most I take is usually 5 mins unless it's more than a quick pee but my local restaurants know me well by now and my dashing habits.
It does allow us to mark it 200 meters away when still in traffic also our dispatch times don't always match your order prepare times so we normally wait till pick up time so that we are not annoying you waiting.
I find alot of places make sure to time it out for the timer in tablet and our dispatch is always after that.
Oh yeah, I forgot about the 200 meters thing and yet I do that a lot haha. A lot of the time I hit arrived even if I'm still in traffic or as I'm pulling in. Often times after that I'll also quickly use the bathroom so that I can kill enough time so I'm not awkwardly waiting on the order and because, you know, it's a thing people need to do lol. On average though I try to make it 5-7 mins or less so that it doesn't look like I'm milking EBT when I'm legitimately not
Recently it’s the ice cream places since the weather is nice now. I stand in line just trying to get to the counter for ten minutes alone. Places need to have a specific window to go to for dash. The waiting is absurd
He might be using hourly dash, in which is tells him he has till “x” time to pick up . The hourly tips usually suck but if you just follow the timeline to pick up and deliver it’s actually not a bad pay per mile…. Sucks that DoorDash sucks at paying , so now the people ordering have to suffer … blame door dash not the dashers…
It happens to me all the time where I get the message saying that the customer's order is ready for pickup, and then I get to the restaurant and they're still cooking it. I've worked in customer service so I try to be really respectful to restaurant employees, I do not get the same respect back most of the time. I have dealt with a lot of restaurant employees that definitely need to find different jobs. Just the other day I got a stacked order at Panera bread, One order was finished as I got there, The other one took another 10 minutes to get made, And then the cooks placed it on the counter for the girl to check the order and bag it, and I watched her just walking around the restaurant and then disappear for a few minutes, while the food just sat there waiting to get checked. And then of course the doordash system has me drop off the order that had just been made first, so the other girls order I guarantee was disgustingly cold by the time she got it, which I find so unfair. I think we can all agree from either side, It sucks.
Excluding scenarios of random encounters with Florida Man…If the food isn’t ready I just text the customer that it isn’t and wait…..either way, I’m going inside as soon as I get there I don’t really care if I stand around for 30 minutes. I’m just gonna communicate that it’s not my fault that Aiden isn’t done making your meatball sub.
Honestly because you might be the one person I’ve never seen that got orders done on time but we normally have to wait 20 to 30 minutes on a order I’ve literally had people try to explain it to me that they just got the order what y’all don’t realize is DoorDash gives us a pick up time to get it picked up by and we get there normally directly at that pickup time with how DoorDash times so we know y’all lying you done had that order in your system minimum 30 minutes
I’ve seen that happen when there is no tip. They make the customer(s) wait intentionally. I guess it’s their own little way of revenge on the customer(s).
No, you see this is a overall problem. The reason why dashers not on earn by time wait so long to enter restaurants is because 9/10 times they take 9 years to prepare the order. That or maybe they marked they arrived and are dropping off another order.
Simple solution: let the restaurants make a request to reassign drivers. If there's a Doordash order in the system for food from a business, and that business has marked the food Ready, and the dasher isn't responsive, just let them hit a button that says "reassign this" and have it put back up for another dasher to pick up (obviously filtering out the previous driver so they can't just re-accept)
They could be finishing up a report from the last order maybe the customer had something missing from the last order etc. anything could be happening. The person could be taking a short break maybe they’re diabetic and need to move a little slower you never know someone’s situation it’s not a big deal at all
Ok ok ok....first of all, you have no idea what he was doing in his car. You make sound as if he took a nap or something. This is a typical 'KAREN' report. Contrary to your beliefs, DoorDashers are actual people who lead actual lives. It's true! We do it for the money, not to waste time sitting still and running out our gas!
Not good. But also don't blame them. Its must have been from bad experience. I do not do this but have many times i arrive and preparation hasn't started yet and you keep getting the "just 2 minutes please" melody while your time gets eaten away. They may be overdoing it but restaurants also cause this attitude
Sometimes they're on their phone texting or calling the customer, or even a friend/family member. Sometimes they get an order for pickup from another business added to their Dash. Sometimes they just get used to other businesses taking longer than it should and so the Dasher assumes you may as well.
I don’t always run in the store but I do dash by order 99.99 % of the time. If I sat in the car for 15 mins it’s an instant contract violation. Plus a waste of time for me . I don’t make anything sitting in the car when it’s by order
But yeah with ebt then maybe it’s worth it. I still wouldn’t. I’m dd is capable of seeing trends Very risky u less it’s some real issue and a 1 off
If you've been "waiting for" more than 10 minutes, and I don't see you, I ain't giving you your order when you walk in. I mark them as ready when they are ready, if you waste my time and the customer's time, I'll waste yours back. I've had to call support multiple times because it reaches 15-20 minutes with no driver in the store.
Oof yeah 15-20 mins is such a long time for a dasher to mark as "waiting for". In my area we rarely see restaurants mark that the order is actually ready before we get there. I only ever see the "X's order is ready for pick up" from McDonald's and Taco Bell - maybe Dairy Queen but that's *only* if DQ is hella dead.
I do tend to mark that I've arrived to restaurants almost as soon as I can hit "arrived" so sometimes I'm not even parked when I hit it, but I usually only do that at the slow restaurants in my area so that they can see I'm there. McDonald's is the only place I mark "arrived at store" when I'm actually parked since it's rare I have to wait on an order at my local McDonald's.
A few times I have marked as "waiting for" when the order is already out there (but not marked as ready as a notification for me) if the sudden urge to use the bathroom hits me then I have no shame in marking "waiting for" and using the restroom before actually picking up the order just so I don't get dinged on my end for needing a few extra minutes to take care of a bodily function.
I found a solution to this problem about a year and a half ago. Don't do business with Door Dash. Works out better for everyone involved other than Door Dash.
Most people don't want to leave a tip so doordash started earn per time so now you got people working on the clock delivering which is the exact opposite of what you would want in a delivery guy.
And these are the dashers that likely complain they are not making enough money. You gotta hustle from one order to the next and they just don’t get it or don’t care.
The restaurant I work at just stopped doing Doordash and Uber eats for this reason exactly. It's annoying getting bad reviews for food that got picked up 20 minutes late...
The most extreme time difference was a restaurant marking it as "order ready for pickup" when I first got the order, drive 5 minutes to get to the restaurant, and then waiting another 25 minutes before they tell me the order is up next to be made.
So it happens both ways. I'm sure if you can explain one you can explain the other.
I should have specified, when I said I see the dashers pull into the parking lot I mean I physically see them, not just on the tablet. I know it’s them because most of the time our parking lot is fully empty
I hate when ppl do that. I dash and when I’m early to pick something up I will hit arrive and go in and ask if it’s ready if not go sit back in my car and say order is still being made. That’s not fair to wait that long to get the food to the customer.
I don't sit in the car. I do come it and wait. I get it, a lot of times you guys are swamped with orders and there are a few times I have to unassigned the pick-up order because it's been longer than the policy say to wait.
But it's a possibility they are doing hourly pay. We don't get paid while driving to the store or waiting for a request to pop up, but we do get paid when we are waiting for the food and dropping off food.
On my end (dasher) it'll typically give us a time when the order should be picked up by...giving sum dashers the benefit of the doubt, maybe he was just waiting till the time he sees? But then again I read stories of some crazy dashers so ig it could be anything.
They're working by the hour not per delivery. They're milking the clock to get higher pay. You should report that driver to DD. You can also blacklist that driver from your store. Then they won't get another order from you.
Probably waiting until their pick up time because places seem to think that means sit the order on the counter half made on the counter until they tell them the name
That’s a new one😂 I try to speed on my orders because all the people who leave like $2 or no tip so it’ll take me 3 hours to make $30 if all customers are like them.
I might wait in my car if the restaurant is usually busy and never has it ready, but even then I still go in at the Pickup time has come. I’m not to sure how pay by time works, so it might be because of that.
For us we click that because I'll be at a restaurant actually waiting for the food so I click I've arrived and I wait for the order to come up I will then click collect order and then take it to the customer if you think a Dasher is abusing this on your tablet you can just click order is ready for pickup and when you click your button then it no longer counts the time and then you can report the Dasher first sitting on the parking lot and just wasting time.
They're on earn by time and they know whomever just ordered 1 bagel and 1 drink from doordash didn't tip for shit, so they milk the clock same as every w2 worker in the US
it’s so annoying! in my town this do this like crazy!! i have to text my dashers so many times , “ hey have they made my order “ too even push them to go inside and get my food , they will sit infront of the store for the longest then next mind make up the dumbest excuse, and i mean the dumbest excuse i mean A DUMB EXCUSE.
Some stores have in their notes to please wait in the car until the pickup time (shown on our app). Wingstop does that in my area. Pizza hut never has orders ready until the pickup time, and it gets hot in there, so I’d rather wait in my car until 2-3 minutes before the pickup time. But i don’t just sit in my car for every order’s pick up time. I just know the restaurants I pick up for and will go in accordingly. The sandwich shops in my area like Jersey Mikes ALWAYS has it ready, and ill go in and get it 15 min before the pickup time 😅 this dude was for sure just milking the clock. Rate them..😂
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Just mark it as ready. And move in with your day. Doordash gets that notification and have been actively deactivating accounts for people milking the clock, if the dasher is earning by time (EBT).
That’s cool that they do that. I’ve had the restaurant mark the food as ready for pickup many times when it wasn’t actually ready, so it’s bullshit they can get people fired by lying.
Well, when you get there you’re going to report it on the app that the order is in fact not done. Through the question mark, then do the one where you “send feedback”.
I have had my food picked up driver headed my way and then parked in the strip mall parking lot in my sub for several minutes before delivering my food. It made no sense to me.
Drug dealing or buying too probably
See I actively follow their guidelines for time . I drive slow enough to get there with enough time to slowly park my car, check for any notes they might of left. Re arrange me car and bag so it’s set up nicely (turn my seat warmer on for hot items) check my messages (personal) lol 😂. But yeah I do milk the clock but I’m never past their “suggested time line” I accept the order with their guidelines, so I’ll follow them . DD likes to give longer times to make it seem like the hourly is worth it , but if you rush and actually do it … it’s not worth it unless you’re just boasting your AR back.
There are plenty of people getting deactivated for doing just that. They’re tapped into your GPS, they can see if you are moving towards the target. So you can play that FAFO game but we don’t want to see you crying about “I was deactivated for no reason”.
I’m not a dasher; just an eavesdropper. But I feel a sense of dislike on your end toward dashers.. “see if you’re moving towards the target..” are they checking their speed limit to make sure they’re not driving too ‘slowly’ to their destination? Safety is priority #1, right? 🤷♂️
Lmao again maybe you didn’t read what I wrote … plus again clicking arrived when here and that’s never more than 5 min sitting . Just don’t be stupid and you won’t get deactivated … ohh wait I’m talking to dd drivers lmao …. 😂
I did read what you wrote. Just because they give you an hour for a 15 min drive doesn’t mean you take 58 minutes to complete.
Nobody could milk the delivery times without being noticed I’m talking about the pick up ones . But yes I do take my sweet time driving there , Being safe is more important that 2 dollar tip. Anything I do is with in a reasonable means. lol the delivery times are stupid stupid tho . But yeah I’ve taken back roads over highway … little things I got a seat warmer a bag so I do my part . Again DD needs to pay right , you’re judging people for trying to make a fair wage ….
I’m not judging anything. I am only saying DoorDash is watching EBT drivers.
I see that , my mistake. At work typing 💬 :x
Actually the hand it to me ones I do setup my gps to “my spot” and take a few minutes to compose my self for my next delivery :) maybe take my 5 min for lunch (chips and snacks)
Honestly if dashers do this using earn by time they will eventually get a Contract violation and enough of those gets deactivated. Some people think they can play the system. But 😂 good luck with that. And if you do this during pay per order then they are being very petty to customers who don't tip and they unassign.
Depends on the “pick up by” time though. If they are always within that time they will be fine.
I usually have to wait 10-15 minutes on every single pickup. Only 1 place I know of marks when the order is ready, and I’ll go right in when they do. All other places we have to awkwardly stand there for what seems like forever while the staff look at us with disgust and yell at us to get out of the way (staff hate us and treat us like garbage because more orders means more work for them). We have to wait so long because most places push DD orders to the back of their list, forcing drivers and DD customers to wait much longer than anyone else. Maybe your business is different than all the others but there’s a good chance he didn’t realize you guys were different from every other place. 🤷🏻♂️
u/possibly-a-ghost, this is probably the main reason, you're likely one of the only places that marks it when it's ready and not when you get it. In the case this is NOT it, you can put notes in the tablet and let the drivers know you try to have the order ready on time and to come in as soon as they arrive. If they still do it after that, they're probably milking earn by time, report them and block them from your store.
Reporting them for a "probably" seems like a good way to "probably" ruin someone's life over a misunderstanding... just sayin
My town is like this as well
Staff hate dashers because dashers 90% of the time are assholes.
Your rates are ridiculous. Most Dashers are fine. It's the minority who make it a problem, just like with customers.
Unfortunately those negative experiences leave more of a lasting impression than the neutral ones
It's the same way with customers. A company can have 10 great interactions with customers. It just takes one shitty one for a customer to think that a company has horrible customer service. Our brains are fun like that.
I’ll wait in my car, then.
I promise you it is not the minority. Reddit users don’t seem to understand that the average gig worker is nothing like the average user here. When I worked the tablets, 90% of drivers come in to shove one of ten phones in your face without so much as a hello or even saying they're here from Doordash or whatever. And I would say 6 out of 10 would mark as arrived while they were across the street waiting for a different order at a different restaurant.
You can make up numbers all you want. It doesn't make them true. 85% of stats are made up on the spot to make a point. 91% of people know that.
Dashers hate restaurant staff for the same reason.
What do they do besides show you the name on their phone? Whenever I go into a restaurant, I just see them standing around waiting
In my experience, dashers really only become an issue (i mean that word as light as possible) during our rushes. I live in an area with a lot of immigrants and most of our dashers don’t speak much english. Which isn’t their fault or anything but during a rush having to take multiple people off the line to communicate that the food isn’t ready can be a bit difficult for us. Though, it’s not really the biggest issue tbh and it lowkey is helping me get better at my spanish again lol
When I worked fast food, I got the rudest dashers ever, man. It was our policy we had to see them hit the confirm order button because they were stealing our orders. They would cry and bitch saying they didn't have to or roll their eyes while they showed us. My manager made some of them leave without the order because of the way they acted. That area had horrible dashers. I know not all are like this, but geez.
Smh I would rather have someone confirm that I picked up the order than show up to a store just to be told that some else took it and they won’t make it again. The more I do this side gig, the more I realize why customers are skeptical of some drivers
yesterday we didn’t have an item the customer wanted and we canceled the order and then the dasher said he wasn’t going to leave without the order and he stood and complained to anyone who looked at him for 30 mins
Is is a fucking fact!
I have that a lot as well where I am. Also, there is some crack head dasher stealing food from everybody(somehow not being deactivated) so they are always paranoid about people hitting confirm before they will bring the food out
It’s likely not a dasher, just some dude walking in saying they’re DoorDash and no one confirming. I know for a fact, I can walk into my local chipotle and just take a bag from the wall, since they’re always slammed. I don’t and wouldn’t do it… but I can see how easily it could be done.
That has not been my experience dashing at all. Most places seem to push doordash orders out as soon as they can because they know my time is money. I hope your situation improves!
THIS
Staff yells at dashers, kinda. Wawa was pretty crazy today. I was picking up a bag of chips, airheads, and ice cream. No sandwiches or pizza to be made and I still had to wait 20 minutes. I told the employee that the items I am picking up are nothing that need cooked or prepared. She did not care. I grabbed all the items myself and showed her. After that she went and looked for the order and said it was ready and told me that this was the second order for this same person and earlier the order got messed up. I feel like Uber raised the base pay just so this dude could get his order faster.
Wawa can get crazy sometimes. I'm not sure what your Wawa is like, but the ones I go to (as a customer, two in South Jersey and one in Center City, Philadelphia) are relatively small, packed with customers waiting for their made-to-order items. Sizzlis and other hot/fresh items are always running out. It must get very stressful to work there.
The one down town by me is busy. They have a police officer inside the store at night.
There are only a few left in Center City - I don't blame them for fleeing the city. It's good that yours has a police officer!
My boyfriend had to disarm a dasher holding a knife, and scream at another to leave the restaurant because he was having a psychotic episode and wanted to touch employees. So at least for them, it's not because it's more work. it's because of bad experiences with dashers in the past. Never had issues close to that with normal customers for the past 8 years he was working there.
Used to work at mcdoanlds and we had a DoorDash we pee on our floor, never had any regular customers do that
tends to happen with DD hites anything with a pulse lmao
Probably just doing his part to clean up the greasy floor
Yeah during the pandemic dashers were terrifying. It was typically myself and another woman alone in the restaurant FOH, and numerous dashers would rage about not being able to use the restroom, one threw a chair from the blockade at me, another tried to physically grab me to prevent me from going into the kitchen.
Yup, that's when the knife incident happened lol. Back then there were almost no background checks from what I understand. I wish dashers had to have an interview with a live person in order to sign up. They'd be able to remove obvious problematic people from the platform before they go out and interact with the public. Just basic stuff like can you speak english, do you have body oder or grooming issues, is your car clean, are you easy to anger and argumentative, etc
Have you considered staff hate door dashers not because of more orders but because most door dashers are impatient and inconsiderate that just because your job is to deliver the food doesn’t mean the food will be ready the moment you get there?
My bad, I guess the message that said “Bill’s order is ready for pick up” and the pick up time that said 10 minutes ago wasn’t accurate.
I get impatient and get an attitude when I've been standing patiently and still being ignored for 20 minutes because you want to flirt with the male customer who walked in AFTER me and the order I'm there to pick up was supposed to be ready 15 minutes ago but you cant be bothered to check. Sorry that tends to piss me off. If the place is busy, it may seem like im being an asshole but in reality im just trying not to freak tf out because my anxiety goes into hyper drive but im really not being a bitch. But when its dead and the person at the counter is too busy fucking off, yeah i get bitchy.
My favorite is when they say it's not ready yet and don't relay any information as to how much longer it's gonna be. I absolutely love standing in an Applebee's dressed like a bum for 15 minutes instead of just waiting in my car for 10 minutes, Or any store for that matter where the pick up area is literally in everyone's way. (Chipotle, Panera, B-Dubs, McDonald's)
God, that is alot of McDonald's in my area. One woman snapped at me (she must been having a hard day) because I was just letting her know it's been 6 minutes and I am the only one at the counter. This lady didn't give me the order and I see the order sit there. She wouldn't give it to me. Took a picture and send it to the customer to let them know what was going on. Once she finally gave it to me, I just smiled and take it. It was cold when the customer got it. They said they are going to call doordash. Saddly that employee doesn't work there after that issues.
I think the staff of restaurants treating drivers poorly is kind of a revolving door kind of thing. Not that you personally have been rude or obstructive to staff, but I worked at a fast food place for a while and there were plenty of DD drivers that were awful. I had one guy that would every day cut the line at the register and interrupt while I was talking to customers. There were drivers who would pull up to the second drive thru lane without coming to the speaker, then yell at me when I finally noticed them for taking too long. I’ve seen drivers stand in front of the drink fountain and refuse to move for customers. I fully believe that staff of restaurants are regularly rude or inpatient with you, but it’s probably because they’ve had a bunch of drivers be rude and impatient, and those drivers are like that because they’ve had staff treat them like that, etc. etc. We’re just both working jobs that suck, and some of us on both sides handle that poorly
If I walk into a restaurant within 10 minutes of receiving an offer there’s about a 5% chance that the order will be ready. I usually hang out in my car for a few minutes. We aren’t employees like you are. Unless you notice a driver consistently waiting extreme amounts of time in the parking lot, probably just mind your business. You appreciate when drivers are polite and understanding when you are running late and make us wait for an order, try extending the same grace to us, especially when it’s only a few minutes in the parking lot.
I was on a road trip Wednesday. Ordered from McDonalds. Five minutes goes by, up pops a message my order is ready. Went to the pick up rack, nope, nothing there. Stood at counter five minutes until worker noticed me, and went looking for my order. Another five minutes, she brought it out.
Probably milking earn by time. The longer they sit there the more they get paid. Compared to earn per offer where dashers want to get the food as quickly as possible.
That’s an inconsistent theory though. If orders are continuously coming in it’s smarter to continue to do orders and collect more tips.
That’s impossible though, I tried EBT once (never again). All the pick up and drop off times were a much short window than normal; as soon as I got to the restaurant it was the pick up time exact, and as for drop off (instead of having a decent window of time) it gives just enough time to get there, sometimes even late if there’s traffic. Theres no way a dasher can milk the time and not catch a CV for being late.
in the example here they are saying that the food is not ready, which isn't really dependent on dashers
A lot of places marks it as ready for pickup and once u go inside it’s not ready and your back to your car
I only mark as ready if it is ready, I don’t see the point in marking if it isn’t, I don’t need more people upset with me during the day.
If only this behavior was the norm.
Theres 1 place that does it in town. All the drivers gave them shit and complained to DD... they don't do it anymore
Our chipotle is like that. They will mark it as done but don't bring it out for another 10 minutes when they bring out the other 10 online/delivery orders. According to them, they don't have to have it done until x time so they don't feel the need to be rushed. Last week i had to wait 20 minutes on a chipotle order that was "finished" as i was pulling in to the parking lot.
The only time I ever wait before going in is if my early for the estimated pick up time. Also depends on the restaurant. McDonald’s is the only one really on top of their game. They’ve got it down to a science.
Half the time I go into a place where they say it's ready they just barely started it especially things like Starbucks or any major place that I asked to go through a rush. I completely get it but it's very frustrating but most of the time I don't wait in my car I rather not be sitting for any length of time However if the restaurant is very packed I will wait outside the doors etc
More than likely it's because the food is never done when it says it will be. Even when restaurants mark it as done, it rarely is
Can this be reported? This one Chipotle told me they can't prepare it until the driver arrives.
Sounds like they are tired of tossing out ( losing revenue) the orders that sit and never get picked up ... you know those wonderful $3 for 10 miles kinda ones ...
That’s likely a Chipotle policy to limit wasted food.
Excessive waits at the store give them ratings exclusions, which basically gives them an easier time with either stealing the food or mouthing off. Or they're trying to milk Earn By Time, but I think the algo will probably notice that they're doing it since restaurants report back when orders are finished, and it's statistically improbable that every business they go to is too busy at the time they're there to acknowledge them for 15 minutes.
Let me introduce you to Taco Bell.
Taco Bell is pretty fast during the day. What always takes forever are the little niche ethnic restaurants.
Yeah it most definitely depends on the market. But my Taco Bell is the absolute worst DoorDash experience and ofcourse most often the busiest.
Taco bell in my market is an average of 5 minutes. Sometimes it's 10 minutes but RARELY is it 2 minutes or less..
Taco Bell in my market locks the lobby at 5pm and Forces dashers into a packed and inescapable drive thru that takes over 20 minutes every single time.
Shucks mine had been McDonald’s for over a year now😅
Yeah they aren’t much better and are even worse when they close their lobby
Let me introduce you to chipotle or Popeye's
Popeye's is the worst...
Nah. Dairy Queen. They will not start your food until you arrive.
Hit arrive & go in store: staff is angry that you exist and are inside the restaurant waiting Hit arrive & wait to go in: staff is angry that you exist and are outside the restaurant waiting
Exactly. Stores make you wait while they’re working on food. I give 5-7 mins before head inside and rip butt outside, watch YouTube meanwhile. Most of the time they’re still working on it lol…
And all they have to do is edit their order turnaround time on their merchant app, to avoid wasting everyone’s time and money
Yup
I do a lot of early morning deliveries before the McDonald’s lobby’s open but as they are shift changing to morning crew. They often unlock one of their doors early or prop it open. I’ve been told on and off by one to come into the lobby instead of using the drive thru and then another day they bite my head off for coming into the lobby too early
Where did I say I was angry that they were inside waiting?
They didn’t say you, they were giving an example of a place in their area..
Did I say OP is angry?
I mean, in my post I am discussing how I am the staff, you said “staff is angry” Also the point of the post is the dasher would NOT have been waiting since I hit ready for pickup at least 5 minutes prior to the dasher pulling in to sit in the parking lot
It is rare that a restaurant has orders ready upon arrival, so with that context, reread my comment. Can’t win for losing. Also, does the driver sitting outside affect you or impede your ability to continue with other tasks you need to complete? Why do you care what someone is doing out in their car?
Copying text from affectionate-day-359 above: “As a customer, when this happens we think it’s the slow ass restaurant who can’t manage to make our order in the 40 minutes it took to get a dasher assigned and for them to drive to the restaurant.. we blame you for sucking” This is how it effects me, it makes customers less likely to order from my store in the future, hope this clears things up
The real truth is, if it takes 40 minutes to get a Dasher assigned (like affectionate day 359 said), it's because they didn't tip. Dashers let no tip orders die on the shelf because the customer doesn't respect our time, or gas expenditure.
I actually had a friend who ordered DD and her order timed out and canceled because no one would pick it up. Idk why that happened but i do know it wasn't for lack of tip because she tips a minimum of $5 and this particular order she tipped $8 for 2 miles. But she ended up canceling after an hour of no dasher and i went the next day and got what she needed.
Was it a shopping order, or restaurant food?
Technically neither. She had ordered some cigarettes from sheetz. Those are typically a pickup like at a restaurant. Ik there are people in our zone certified to deliver it because she has had beer delivered before (she cooks with it but doesn't drink it or keep it in her house as her hubby is a recovering alcoholic) but in any case, the dasher would've made $12 on a 2.5 mile delivery because our zone had peak pay that evening of $2. And there wasn't much traffic so from sheetz to her house would've taken him/her 7 minutes max.
Bullshit. All blame is placed on drivers, even for restaurants mistakes. And if restaurants had the correct prep time set, then nobody would have this issue.
There are multiple reasons 1. Earn by time and they want to start getting paid 2. Waiting on order 3. Not earn by time but ready to cancel if they have to wait
More likely that customer didn’t tip and multiple dashers declined such a pathetic offer, so the Karen within them wants to fault the manager.
[удалено]
Yeah, it’s almost like “previous experiences” aren’t good indicators for what happens routinely. Like, I guess Pavlov’s dogs were totally stupid, and eons of people who refer to “previous experiences” to know what to expect.
Why do workers do this, I arrived at a restaurant 5 minutes before pickup time, after 15 minutes of waiting the staff marked the order ready to pickup, I proceeded to wait an additional 15 minutes before needing to suspend the order at my expense. The answer is lazy people who can't keep up with timetables exploiting the settings to pad out their stats
Food is never ready rather wait in my car then stand there staring at the employees
Because lots of other restaurants mark food as ready when it’s still being prepared. And the app tells us “pick up by 2:55” so we wait in our car until 2:54 so that we are not standing in the way. And so often it is still not ready.
Food Delivery service is relatively new in Hawaii. I started doing it during the pandemic. Turns out its fun and easy and you can make good money. Most people are very appreciative here, they love getting their food delivered! It's not perfect, and everybody has their stories on both sides. I just look at it like a "go with the flow" thing, I'm super polite to everybody, I don't drive aggressively to meet some random time limit, and some days go smooth as silk, and other days are just plain weird, with mixups and mistakes on all sides. The hardest part is finding the customer. GPS is not that helpful when you are driving around in very new or very old neighborhoods where the roads go around in circles and the houses aren't even numbered! Patience is needed on all sides. And yes, there is the "entitlement factor" where people have no idea how to describe their location, or what's involved: traffic jams, blindly following GPS, even traffic accidents and roadblocks. Try not to take it personal. We are delivering to strangers in strange places. But generally people are nice, restaurants are nice. Just remember that you are probably making more money than the restaurant workers, and this mad food delivery gig is new to them too. They are getting hundreds MORE orders than ever before! I've had LOTS of different jobs, and I gotta say this job fits me perfect! (For now). But then I've been driving these roads on this island for 50 years. 
some of the restaurants in my city don’t start making the order until the dasher says they’ve arrived. i usually wait in my car at those places to give them time to make the food so i’m not awkwardly standing in there for 5-10mins. i only do this at places i know i’m gonna be waiting at though.
likely cutomer did not tip so the pay will be low if they deliver fast
Ok so I’m not an asshole if I mark that they didn’t arrive on my end
From a customer who doesn’t want cold ass food.. ntah.. definitely do it when you see this .. As a customer, when this happens we think it’s the slow ass restaurant who can’t manage to make our order in the 40 minutes it took to get a dasher assigned and for them to drive to the restaurant.. we blame you for sucking
Thank you! That is what I was worried about, I had an order a while back that this happened with and it was one small latte where the dasher hit arrived and then went to GO GET GAS, where it said she was waiting for 25 minutes. I almost called the customer directly
Definitely not the asshole..
Well that sounds like they are on earn by time, sounds like the reason is customer is an a**hole is not tipping well enough. This is why i don't door dash
I did not place this order, please re read the post were I said I work I at the coffee shop
Ok the customer sorry edited
that is a different story. take it on case by case basis. Only for the driver I can think of is they were honestly low on gas for the distance the order needed to be delivered. I guess it doesnt hurt to ask?
If it took 40 minutes to get a Dasher to accept, it's probably a no tip order. Good orders get snapped up quickly
you did not appropriately tip is when this happens. We lose money delivering on real low pay orders
If you notice a dasher doing this 100% rate his ass 1 and blacklist him/her for picking up door dash orders.
why cant we 1 star / black list customers who dont tip?
Yeah if they take forever, I would mark that they didn't arrive. I sometimes will mark an order as "waiting on" but only to use the bathroom before I proceed with the delivery just so I don't get a contract violation for late order in the event I have to wait to use a one toilet bathroom or do more than a quick pee. Normally though I try to use the bathroom in between orders but obviously that's not always possible, especially if it's a busy Friday or Saturday shift I'm working. The most I take is usually 5 mins unless it's more than a quick pee but my local restaurants know me well by now and my dashing habits.
It does allow us to mark it 200 meters away when still in traffic also our dispatch times don't always match your order prepare times so we normally wait till pick up time so that we are not annoying you waiting. I find alot of places make sure to time it out for the timer in tablet and our dispatch is always after that.
Oh yeah, I forgot about the 200 meters thing and yet I do that a lot haha. A lot of the time I hit arrived even if I'm still in traffic or as I'm pulling in. Often times after that I'll also quickly use the bathroom so that I can kill enough time so I'm not awkwardly waiting on the order and because, you know, it's a thing people need to do lol. On average though I try to make it 5-7 mins or less so that it doesn't look like I'm milking EBT when I'm legitimately not
Recently it’s the ice cream places since the weather is nice now. I stand in line just trying to get to the counter for ten minutes alone. Places need to have a specific window to go to for dash. The waiting is absurd
I do Uber eat and sadly we don’t get paid for waiting but I believe doordash pays drivers extra money for long waits
He might be using hourly dash, in which is tells him he has till “x” time to pick up . The hourly tips usually suck but if you just follow the timeline to pick up and deliver it’s actually not a bad pay per mile…. Sucks that DoorDash sucks at paying , so now the people ordering have to suffer … blame door dash not the dashers…
It happens to me all the time where I get the message saying that the customer's order is ready for pickup, and then I get to the restaurant and they're still cooking it. I've worked in customer service so I try to be really respectful to restaurant employees, I do not get the same respect back most of the time. I have dealt with a lot of restaurant employees that definitely need to find different jobs. Just the other day I got a stacked order at Panera bread, One order was finished as I got there, The other one took another 10 minutes to get made, And then the cooks placed it on the counter for the girl to check the order and bag it, and I watched her just walking around the restaurant and then disappear for a few minutes, while the food just sat there waiting to get checked. And then of course the doordash system has me drop off the order that had just been made first, so the other girls order I guarantee was disgustingly cold by the time she got it, which I find so unfair. I think we can all agree from either side, It sucks.
You do know you can change the order of drop off, right?
Excluding scenarios of random encounters with Florida Man…If the food isn’t ready I just text the customer that it isn’t and wait…..either way, I’m going inside as soon as I get there I don’t really care if I stand around for 30 minutes. I’m just gonna communicate that it’s not my fault that Aiden isn’t done making your meatball sub.
Honestly because you might be the one person I’ve never seen that got orders done on time but we normally have to wait 20 to 30 minutes on a order I’ve literally had people try to explain it to me that they just got the order what y’all don’t realize is DoorDash gives us a pick up time to get it picked up by and we get there normally directly at that pickup time with how DoorDash times so we know y’all lying you done had that order in your system minimum 30 minutes
Unfair but more charge for longer wait times. Report it.
Orders are never ready when there supposed to be
i only wait if it’s bww or wingstop cuz it’s never ready
Just report them on the tablet.
I’ve seen that happen when there is no tip. They make the customer(s) wait intentionally. I guess it’s their own little way of revenge on the customer(s).
I dash I notify customer that order delayed when I arrived
No, you see this is a overall problem. The reason why dashers not on earn by time wait so long to enter restaurants is because 9/10 times they take 9 years to prepare the order. That or maybe they marked they arrived and are dropping off another order.
Simple solution: let the restaurants make a request to reassign drivers. If there's a Doordash order in the system for food from a business, and that business has marked the food Ready, and the dasher isn't responsive, just let them hit a button that says "reassign this" and have it put back up for another dasher to pick up (obviously filtering out the previous driver so they can't just re-accept)
Probably earn by time time is my guess
They could be finishing up a report from the last order maybe the customer had something missing from the last order etc. anything could be happening. The person could be taking a short break maybe they’re diabetic and need to move a little slower you never know someone’s situation it’s not a big deal at all
Ok ok ok....first of all, you have no idea what he was doing in his car. You make sound as if he took a nap or something. This is a typical 'KAREN' report. Contrary to your beliefs, DoorDashers are actual people who lead actual lives. It's true! We do it for the money, not to waste time sitting still and running out our gas!
Sometimes I do it because it's not usually done and I would rather sit in my car until it's expected to be done then hang out inside the store
Not good. But also don't blame them. Its must have been from bad experience. I do not do this but have many times i arrive and preparation hasn't started yet and you keep getting the "just 2 minutes please" melody while your time gets eaten away. They may be overdoing it but restaurants also cause this attitude
Sometimes they're on their phone texting or calling the customer, or even a friend/family member. Sometimes they get an order for pickup from another business added to their Dash. Sometimes they just get used to other businesses taking longer than it should and so the Dasher assumes you may as well.
I don’t always run in the store but I do dash by order 99.99 % of the time. If I sat in the car for 15 mins it’s an instant contract violation. Plus a waste of time for me . I don’t make anything sitting in the car when it’s by order But yeah with ebt then maybe it’s worth it. I still wouldn’t. I’m dd is capable of seeing trends Very risky u less it’s some real issue and a 1 off
Probably waiting to see if other orders come in from your restaurant so that he can get multiple deliveries
If you've been "waiting for" more than 10 minutes, and I don't see you, I ain't giving you your order when you walk in. I mark them as ready when they are ready, if you waste my time and the customer's time, I'll waste yours back. I've had to call support multiple times because it reaches 15-20 minutes with no driver in the store.
Oof yeah 15-20 mins is such a long time for a dasher to mark as "waiting for". In my area we rarely see restaurants mark that the order is actually ready before we get there. I only ever see the "X's order is ready for pick up" from McDonald's and Taco Bell - maybe Dairy Queen but that's *only* if DQ is hella dead. I do tend to mark that I've arrived to restaurants almost as soon as I can hit "arrived" so sometimes I'm not even parked when I hit it, but I usually only do that at the slow restaurants in my area so that they can see I'm there. McDonald's is the only place I mark "arrived at store" when I'm actually parked since it's rare I have to wait on an order at my local McDonald's. A few times I have marked as "waiting for" when the order is already out there (but not marked as ready as a notification for me) if the sudden urge to use the bathroom hits me then I have no shame in marking "waiting for" and using the restroom before actually picking up the order just so I don't get dinged on my end for needing a few extra minutes to take care of a bodily function.
I found a solution to this problem about a year and a half ago. Don't do business with Door Dash. Works out better for everyone involved other than Door Dash.
I dunno. Why do restaurants mark orders as ready 5-10 minutes before they’re actually ready?
This.
I try to do earn by time as much as possible so I am A-OK with waiting for the food
Most people don't want to leave a tip so doordash started earn per time so now you got people working on the clock delivering which is the exact opposite of what you would want in a delivery guy.
Because they are a piece of *(◍•ᴗ•◍)*
And these are the dashers that likely complain they are not making enough money. You gotta hustle from one order to the next and they just don’t get it or don’t care.
Probably smoking a joint or a cigarette.
The restaurant I work at just stopped doing Doordash and Uber eats for this reason exactly. It's annoying getting bad reviews for food that got picked up 20 minutes late...
The most extreme time difference was a restaurant marking it as "order ready for pickup" when I first got the order, drive 5 minutes to get to the restaurant, and then waiting another 25 minutes before they tell me the order is up next to be made. So it happens both ways. I'm sure if you can explain one you can explain the other.
Doordash sux
The guy is probably on earn by time lol
Milking earn by time. Why not ?
is it a stop light? that looks like an intersection
I should have specified, when I said I see the dashers pull into the parking lot I mean I physically see them, not just on the tablet. I know it’s them because most of the time our parking lot is fully empty
I hate when ppl do that. I dash and when I’m early to pick something up I will hit arrive and go in and ask if it’s ready if not go sit back in my car and say order is still being made. That’s not fair to wait that long to get the food to the customer.
I don't sit in the car. I do come it and wait. I get it, a lot of times you guys are swamped with orders and there are a few times I have to unassigned the pick-up order because it's been longer than the policy say to wait. But it's a possibility they are doing hourly pay. We don't get paid while driving to the store or waiting for a request to pop up, but we do get paid when we are waiting for the food and dropping off food.
They may be doing earn by time instead of by order….milking it.
Whole time our coffee shop always takes forever :( they do be busy tho
Maybe because they opted to work with hourly pay?
On my end (dasher) it'll typically give us a time when the order should be picked up by...giving sum dashers the benefit of the doubt, maybe he was just waiting till the time he sees? But then again I read stories of some crazy dashers so ig it could be anything.
Sometimes they get penalized for getting thenjib done too fast so the system will think they’re driving too fast
They're working by the hour not per delivery. They're milking the clock to get higher pay. You should report that driver to DD. You can also blacklist that driver from your store. Then they won't get another order from you.
Probably waiting until their pick up time because places seem to think that means sit the order on the counter half made on the counter until they tell them the name
That’s a new one😂 I try to speed on my orders because all the people who leave like $2 or no tip so it’ll take me 3 hours to make $30 if all customers are like them.
I might wait in my car if the restaurant is usually busy and never has it ready, but even then I still go in at the Pickup time has come. I’m not to sure how pay by time works, so it might be because of that.
For us we click that because I'll be at a restaurant actually waiting for the food so I click I've arrived and I wait for the order to come up I will then click collect order and then take it to the customer if you think a Dasher is abusing this on your tablet you can just click order is ready for pickup and when you click your button then it no longer counts the time and then you can report the Dasher first sitting on the parking lot and just wasting time.
Could be picking up another order in the same area.
Or it's just earn per hour, which is a scam so they're running down the clock.
So many times I get a text saying "Tina's order is ready" but I go in and it's still another 5-10 minutes before it ever gets to me.
I do per order offer i have a conscious
Imagine bitching about a Dasher waiting for your food 🥴
It’s not my food, I work at the restaurant
3 words. Mind your business
I work at the restaurant, poor reviews are like, dictionary definition “my business”
They're on earn by time and they know whomever just ordered 1 bagel and 1 drink from doordash didn't tip for shit, so they milk the clock same as every w2 worker in the US
Sounds like you’re an expect. Maybe if you didn’t milk the clock you’d get a decent tip for once.
Sounds like you need to go back to school, I expect you're a butt hurt low tipping customer and I don't do EBT fool.
it’s so annoying! in my town this do this like crazy!! i have to text my dashers so many times , “ hey have they made my order “ too even push them to go inside and get my food , they will sit infront of the store for the longest then next mind make up the dumbest excuse, and i mean the dumbest excuse i mean A DUMB EXCUSE.
Some stores have in their notes to please wait in the car until the pickup time (shown on our app). Wingstop does that in my area. Pizza hut never has orders ready until the pickup time, and it gets hot in there, so I’d rather wait in my car until 2-3 minutes before the pickup time. But i don’t just sit in my car for every order’s pick up time. I just know the restaurants I pick up for and will go in accordingly. The sandwich shops in my area like Jersey Mikes ALWAYS has it ready, and ill go in and get it 15 min before the pickup time 😅 this dude was for sure just milking the clock. Rate them..😂