I’ve never had one order from round table with a tip. Last one I delivered the customer personally asked me if I received their tip apparently they tipped 10. I told them know and showed them they were pissed. They cash tipped me the 10 after that but it makes me sick that would table does this and I’ll be making this known on community groups and yelp
None of the orders I’ve been offered from round table have had any tips at all. When they take phone orders it takes away the customers ability to tip unless they give me cash
I have a list that I suspect are skimming tips because their orders are never any good. It would be highly unusual for all their customers not to tip.
It's becoming very easy to spot them and remove them from my stacks.
They can use a third party processor like ChowNow to process the order and then send the order with the tip skimmed off or removed to Doordash. Just like ghost kitchens have been doing for years.
If you order from their app or website it bypasses the DD app/website so the order can be messed with and then sent to DD with the tip removed.
You'll notice the order number is weird on these compared to normal DD orders and it used to be that all of them would say on our end "unknown number of items" but I think they fixed it.
Doordash then remains uninvolved and is only responsible for processing the order as it was sent to them.
If an investigative news reporter wants to prove this and break this story they can become a dasher, park outside of a restaurant suspected of doing this, order as a customer, put a tip on there and then receive it as the dasher and see what happens to the tip or if you are a dasher you can try this yourself.
Another way to steal the tip is for the restaurant to do as above, use a 3rd party processor and then assign the order for delivery to Doordash but with this spin, they add a "service fee" on the order which if you check is 10% or 15% of the order so that is a tip not a "service fee."
That's a scam way for the manager to steal the dasher tip because the customer thinks they already tipped so why add a delivery tip?
They won't be able to do that anymore soon as their is a new law saying you can't hide "service fees" and I think it goes into affect July 1st.
This is all going to get worse. How do I know why? Because the new fast food minimum wage laws in California are $20 an hour. They are firing their own drivers and staff to cut costs and I am sure they will start resorting to tip skimming.
You know it is coming by the way DD is acting. They just sent out a notice saying the new top dasher acceptance rate is 80% here in Southern California and it is no longer a monthly thing, you have to constantly maintain it.
Translation - we know you are going to start getting lots of no tip orders, you better accept them or you'll get dropped. To DD we are expendable minions in a tower defense game.
I would ask customers if they wouldn't mind sending a screen shot to compile against complete order screen shots to show tip difference. This is fraud as all DD tips are supposed to go 100% to the driver as DD advertises. This could be a class action against round table if more people got together to report this.
Something to think about, some people will lie about how much they tipped when you are asking them face to face, especially if there is some sort of other party to blame for the tip not getting to you.
I picked up a double from Round Tables once and the young girl behind the counter and said congratulations on the nice tips. I completed the order and neither tip was there. I was a little bummed out but I hope she got the tips as she was working hard herself and had a positive attitude. I don’t think she took the tips but probably someone in the back.
Double Dave’s Pizza in Texas is doing this too. At first, I caught them keeping 100% of the tip, because I also asked the customer and he confirmed tipping through the restaurant’s website. I called them out on google reviews and the owner apologized and said they’d “do better.” Doordash credited me $4 but I’m pretty sure that’s not the full amount. Now I’m getting tips from their customers that make me think they’re skimming a fixed amount off big tips. I’ve only seen one no-tip order offered to me since the first time. Doing better at not being obvious, I guess.
Please note that it was a stacked order so I didn’t know it was a $0 tip. It was also the first drop, so dd is mixing up the high and low tippers so it isn’t as easy to unassign from the nontipper order.
How do you get into a conversation with so many customers about tips? are you straight up asking? i’ve done about 200 deliveries and can’t imagine how to gracefully segue into that.
I'm specifically asking. The Round Table orders are always hand to customer and after the $10 and $1 tips I got suspicious so I asked several customers today if the tip on the receipt (Round Table sticks their full receipt on the box, implying that the employees have no idea what's happening) matches the tip they left when they ordered, and they each said no. One person said it was half and the other two said they couldn't remember how much they tipped because they just hit a preselection option, but they were sure it was more than what was listed. I contacted support about it but obviously they didn't give a shit, so now I just won't be accepting anymore orders from Round Table.
It's just in how you ask and picking the right customers to talk to. When it was $1 tips I figured I might just be unlucky and getting some cheapskates, so I didn't bother asking them because they might give me a negative review for it. When I got some that looked like they were from people who genuinely wanted to tip but just seemed lower than they should be, I decided to ask them because I figure that they'd want their tip to actually go where it's supposed to go. I'm hoping at least one or two of them will call the store and complain. If I get blocked by the store for it, bonus, no more orders from them.
Customers have asked me if it was correct before. I show them exactly how much it shows me. Most of them they say that’s right and sometimes they say I have you a few bucks more. I’ll keep an eye on round table.
Some Pizza Hut's and Papa John's in my area now outsource to DD and do this too. I have figured out what locations gives you the tips and which ones don't.
Yep, I quit with the Pizza Hut orders in my area, because I swear they are keeping tips on contract orders. I have no way to prove it, but considering they are always low pay orders or just barely enough to justify considering taking it.
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I’ve never had one order from round table with a tip. Last one I delivered the customer personally asked me if I received their tip apparently they tipped 10. I told them know and showed them they were pissed. They cash tipped me the 10 after that but it makes me sick that would table does this and I’ll be making this known on community groups and yelp
None of the orders I’ve been offered from round table have had any tips at all. When they take phone orders it takes away the customers ability to tip unless they give me cash
A local restaurant does this I won't take their orders...fu k my acceptance...f--k them.
I have a list that I suspect are skimming tips because their orders are never any good. It would be highly unusual for all their customers not to tip. It's becoming very easy to spot them and remove them from my stacks.
They can use a third party processor like ChowNow to process the order and then send the order with the tip skimmed off or removed to Doordash. Just like ghost kitchens have been doing for years. If you order from their app or website it bypasses the DD app/website so the order can be messed with and then sent to DD with the tip removed. You'll notice the order number is weird on these compared to normal DD orders and it used to be that all of them would say on our end "unknown number of items" but I think they fixed it. Doordash then remains uninvolved and is only responsible for processing the order as it was sent to them. If an investigative news reporter wants to prove this and break this story they can become a dasher, park outside of a restaurant suspected of doing this, order as a customer, put a tip on there and then receive it as the dasher and see what happens to the tip or if you are a dasher you can try this yourself. Another way to steal the tip is for the restaurant to do as above, use a 3rd party processor and then assign the order for delivery to Doordash but with this spin, they add a "service fee" on the order which if you check is 10% or 15% of the order so that is a tip not a "service fee." That's a scam way for the manager to steal the dasher tip because the customer thinks they already tipped so why add a delivery tip? They won't be able to do that anymore soon as their is a new law saying you can't hide "service fees" and I think it goes into affect July 1st. This is all going to get worse. How do I know why? Because the new fast food minimum wage laws in California are $20 an hour. They are firing their own drivers and staff to cut costs and I am sure they will start resorting to tip skimming. You know it is coming by the way DD is acting. They just sent out a notice saying the new top dasher acceptance rate is 80% here in Southern California and it is no longer a monthly thing, you have to constantly maintain it. Translation - we know you are going to start getting lots of no tip orders, you better accept them or you'll get dropped. To DD we are expendable minions in a tower defense game.
I would ask customers if they wouldn't mind sending a screen shot to compile against complete order screen shots to show tip difference. This is fraud as all DD tips are supposed to go 100% to the driver as DD advertises. This could be a class action against round table if more people got together to report this.
Something to think about, some people will lie about how much they tipped when you are asking them face to face, especially if there is some sort of other party to blame for the tip not getting to you.
Panera paved the way for others and now many places are following suit. Name and shame probably won't work as well anymore because they have no Shane
I picked up a double from Round Tables once and the young girl behind the counter and said congratulations on the nice tips. I completed the order and neither tip was there. I was a little bummed out but I hope she got the tips as she was working hard herself and had a positive attitude. I don’t think she took the tips but probably someone in the back.
And blacklisted.
Double Dave’s Pizza in Texas is doing this too. At first, I caught them keeping 100% of the tip, because I also asked the customer and he confirmed tipping through the restaurant’s website. I called them out on google reviews and the owner apologized and said they’d “do better.” Doordash credited me $4 but I’m pretty sure that’s not the full amount. Now I’m getting tips from their customers that make me think they’re skimming a fixed amount off big tips. I’ve only seen one no-tip order offered to me since the first time. Doing better at not being obvious, I guess. Please note that it was a stacked order so I didn’t know it was a $0 tip. It was also the first drop, so dd is mixing up the high and low tippers so it isn’t as easy to unassign from the nontipper order.
How do you get into a conversation with so many customers about tips? are you straight up asking? i’ve done about 200 deliveries and can’t imagine how to gracefully segue into that.
I'm specifically asking. The Round Table orders are always hand to customer and after the $10 and $1 tips I got suspicious so I asked several customers today if the tip on the receipt (Round Table sticks their full receipt on the box, implying that the employees have no idea what's happening) matches the tip they left when they ordered, and they each said no. One person said it was half and the other two said they couldn't remember how much they tipped because they just hit a preselection option, but they were sure it was more than what was listed. I contacted support about it but obviously they didn't give a shit, so now I just won't be accepting anymore orders from Round Table.
wow good job. that’s really assertive of you. i don’t think i would have the guts to do that
It's just in how you ask and picking the right customers to talk to. When it was $1 tips I figured I might just be unlucky and getting some cheapskates, so I didn't bother asking them because they might give me a negative review for it. When I got some that looked like they were from people who genuinely wanted to tip but just seemed lower than they should be, I decided to ask them because I figure that they'd want their tip to actually go where it's supposed to go. I'm hoping at least one or two of them will call the store and complain. If I get blocked by the store for it, bonus, no more orders from them.
Customers have asked me if it was correct before. I show them exactly how much it shows me. Most of them they say that’s right and sometimes they say I have you a few bucks more. I’ll keep an eye on round table.
Some Pizza Hut's and Papa John's in my area now outsource to DD and do this too. I have figured out what locations gives you the tips and which ones don't.
Yup, I've noticed this too. The orders are oddly consistent from certain stores.
Yep, I quit with the Pizza Hut orders in my area, because I swear they are keeping tips on contract orders. I have no way to prove it, but considering they are always low pay orders or just barely enough to justify considering taking it.
It looks like each store decides how much of the tip is forwarded to the drivers. In my area, the store keeps 100% of the tip.
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