The one time I was handed a cup I said no that's not my job. That's literally the job of the restaurant. I simply pickup and deliver the food. Don't ask me to do your job on top of it.
I almost always fill it up and almost never care. I’m getting paid better, working better hours, working an easier job, and I have no boss; I don’t mind filling one or two cups for them. Plus I gotta see the same restaurant workers every week, and I’m not about to be “this guy again.” It’s not worth the argument. Sometimes they have to fill it for me anyways cause the machine is outta syrup or ice. If I was ever in enough of a mood that I wouldn’t get a drink, I’d probably just accidentally forget that item instead of making it the restaurant worker’s problem.
Teriyaki madness in my area has this bad. I dont want to handle people drinks and I prefer they seal it.They just hand me the cup like its normal lol. I even have to go back to the counter to get a seal and they look like im crazy
I just fill them, it’s really not worth the argument. But I do keep mental note of what restaurants make the driver do that and I’d never ever order a drink from those restaurants if I was ordering DoorDash. Like I just got out of my car and haven’t washed my hands, but sure 🥴
I mean, unless you’re sticking your fingers in the cup, what’s the problem with having your hands not washed? You grip the cup around an area that no fluids go in, you push a nozzle down with the cup not your hands, the fluid goes into the inside of the cylinder, where nothing has been touched, supposedly, and then it fills up then you put the lid on.
🧐
There's this word in the biology biz we often use to describe bacteria: motile. It means they can move on their own. You don't need to be extra gross about handling the cup; you just have to handle it at all. The best way to avoid getting the customer sick is to handle the packaging as little as possible, and having someone who's guaranteed to have clean hands prepare the food.
I just fill it, whatever.
But I’ve had multiple orders delivered to me where the driver literally didn’t bother to do it. Ive gotten empty cups delivered to me before because the driver didn’t fill it. Then I contact support and they don’t refund. Really annoying.
Crazy how no restaurant flunkie has ever offered to do the delivery for me. Not a single time in 10 years.
I'll have to walk in with a card. "You may be asked for complete the delivery for me."
So like…do you consider it beneath you to fill up a drink or…?
I just do not understand these complaints at all. We’re literally standing there doing nothing waiting for the food to be ready do we can go. Why not fill your own drinks, it’s slightly faster for you and ultimately way faster for everyone if the workers never have to do it because they can focus on bagging the food. Common sense people.
It’s wage theft. It’s the principle. I don’t work in the restaurant and the restaurant is required to prepare all food and drink. Believe me, if it was legal for me in my state to prepare food and drink I’d just make it and invoice the restaurant 5 dollars per drink at the end of the month under an Implied Contract.
You’re putting soda into a cup. I truly find it weird people care so deeply about this. I personally just want to do whatever gets me out of the restaurant and on the road as fast as possible.
That’s your prerogative. I mean there’s people out there tonguing raw ass for a few dollars but over here, we just pickup food and drive it to the destination. No more, no less. Do what your little heart tell you to do but I’m not gonna be exploited any more than we already are.
Hahahaha. You really get off on looking down at fast food workers don’t you? Trust me dude, our jobs is just as shitty, arguably shittier as they aren’t destroying their cars and sometimes even get benefits.
I do not look down on service workers at all but that doesn’t mean I’m gonna work for free. You want me to man the drive through while I wait or what? I mean I’m only willing to do what I’m required to do for the contract with DD. I never promised Popeyes or Panda Express any free labor. Your employer can hire a to go drink person so don’t be mad at me for doing my job and only my job. In California it’s a moot point, the restaurant is required to prepare all of it and seal it up. We are only required to show up with a clean hot bag. Hope this helps.
It’s a hill that helps all of us. Don’t be exploited. Don’t take orders for less than what will make you money. Don’t reward bad behavior by corporate restaurants that make you work for free. To this date I’ve been paid for all my orders including the ones where they wanted me to fill a cup and I said no. Some restaurants no longer hand out empty cups, why, because enough drivers said no and called DD. They eventually start acting right when they’re held to account. The health department helps tremendously. I’m pro labor. Sorry I took. Few minutes to fight back for all of us.
Like I said dude. I’m just trying to deliver as many orders as possible and make as much money as I can in the 2-3 hours I go out and do this after work. If that leads to me filling a couple soda cups for overwhelmed and overworked Taco Bell employees I just cannot bring myself to even begin to care.
That's not the point, as stated in the other comments, no one wants someone filling up drinks and they just got straight out the car. Which means germs, dirt, people who don't wash their hands after peeing, people with a shit ton of dirt underneath their fingers, or people who bite their nails. Not every dasher is sanitary. I'll fill them up but I still don't like the fact that I just filled a cup with semi-germified fingers 😂
I worked in the service industry for years. I’m in no way too good to fill a drink. I’ve never been asked to in my area though. I’m on good terms with the restaurant workers and will actually ask what I can do to help them when they’re slammed. Occasionally they’ll ask if I can grab drinks from the cooler, and I happily oblige. If you’re good to your restaurant folks, they’re good to you. At least in my area and experience.
The issue I see pop up most is folks saying the restaurant isn’t busy, but they still get handed cups. If the food is hot and ready to go, I want to get it out ASAP. We’re timed in a way that every second counts. If I ever have to fill cups, that’s fine, I’ll do it, but I’m marking the order as not ready, because it’s not, really. I’m probably not going back there either if it’s ‘policy’. Not because I’m ’too good’, but because it shows a lack of concern on their part about DD orders, and I’ll be concerned they won’t have given the same attention to the order as someone who can check the order in the parking lot and come back inside to hold them accountable.
Side note- if I have to dig for my own sauces for the customer like someone else said, I’m filling the bag. 😅
This thread reeks of dashers who clearly think they’re above filling a cup with soda, like they’re psychologically punching down at the fast food workers. It’s a great microcosm of what’s wrong with America. Big companies screw everyone and the little people argue over meaningless status.
I don't dash, I've worked in restaurant management. I'm responsible for handling the food, and I'm held responsible for any food contamination. Passing that off to a dasher is just unprofessional and unsafe
I have found that the more chill I am about what people ask of me, the easier it is to be happy. If the guy at 7-11 needs me to grab the gallon of milk and fill the slushee while he puts the taquitos and mini tacos in the bag, because there’s a long line and the 7-11 is understaffed, that’s fucking teamwork and by definition we are both now making the dream work. It’s not that complicated.
It's very easy and takes 2 secs. Usually the cashiers are busy. Who cares. I'm usually done filling the drink by the time the order is ready. I don't like the fact that we have to deliver fountain drinks at all, but why would I make everyone's life harder, including mine 🤦🏼♀️
It's only been an issue a couple times. Most recently the El Pollo Loco by me refused to allow me to take the rest of the order since I wouldn't fill the drinks. Had to spend a few minutes chatting with support about it. Got my half pay and went on my way.
Nowadays I think I'd probably just tell them I'll have to call the health department about it.
People will find anything to complain about. Omg I can get into legal trouble for filling a drink. It’s laughable. If you know restaurant makes you fill drinks and you don’t want to fill drinks just decline the orders. It’s not that hard.
I just fill them as it says on the ticket,you might be asked to fill the drinks but after seeing some of the drivers, I would prefer to have an employee do my personal drinks on my personal deliveries.
i do almost every time, especially if it’s a restaurant that typically does have the drinks filled for me. and i explain it, i tell them i’ve worked in the industry before so i don’t mind doing it this one time but dashers that haven’t can’t be expected to know food safety and can’t be responsible for prepping food or beverage for someone else without potentially contaminating it.
i don’t know how many restaurants have listened to me saying it but i do know i haven’t had to fill a drink at a certain wendy’s in the area since i had to tell one of the employees that business being at its peak isn’t an excuse to make me do their job for them
I've only come across one restaurant that requires me to fill drinks, it is a wing joint just not Wingstop. I took one order there and have not taken anymore because it's not my job to fill those cops and I told the cashier that. And she said well their manager doesn't let them fill cups so I stopped taking orders from that restaurant.
The hassle of, filling a drink? So you wasted time and gas to drive to the restaurant just to cancel and make no money? That sounds like a hassle to me
The hassle of the confrontation. When they ask you to fill the drink I guess just cough into your hands and wipe your nose with your arm and ask them again what kind of drink while you're coughing. They are the food workers they're the ones that are supposed to do it but if you make enemies at the restaurant then they'll lag on your order
Yeah I didn't cancel for the drink but I always do wait the 10 minutes especially if I'm at like 8 or 9 minutes past expected pickup. It seems like if you hit pick up before 10 minutes it still keeps the original ETA and then you're rushing to try to get the order there on time. Versus take a couple minutes and do what you need to do and then hit pick up. If it's Rush order time your best off knocking it out so you can get another order but this gives you some buffer time if you need to make a pit stop for gas cigarettes Etc
Why would I ever possibly want to make my life more difficult by being a nuisance to the restaurants? It takes almost 0 time to fill a couple drinks it's not a big deal.
I’ve seen Dasher stick their fingers and drinks sip a little off the top before they put the lid on… I would never do those things, but I also don’t feel drinks. It’s the restaurants obligation to fulfill all of the order. My obligation is still delivered that order that’s it.
I mean people can play the whose job is it anyway game and point fingers, but that's just arguing over semantics basically. It wasn't my job to pick up the customers trash can one really windy day in the middle of the street but I still did it, wasn't my job to jump start someone stuck at a stoplight with a dead battery but I still did it. It wasn't my job to take a key I found in the customers driveway to them at the door but I did it anyway. It wasn't my job to let the customer know they left the dome light on in their car in the driveway but I still did it. It wasn't my job on a lot of the things I do but it's called being a decent human being and member of society. Here's the issue with not filling drinks, there's pretty much 3 options, refuse to fill the drinks and deliver the order with no drinks which makes you look bad and screws over the customer, or demand the restaurant do it, maybe they will maybe you have to waste time on DD support to get them to do it which makes the food sit longer and again screws over the customer, maybe they'll eventually fill it after dragging their feet again making you later than you should be. Or option 3 just do it yourself and get on with the delivery.
The plus side of doing it yourself is you get to make sure the drinks are correct. You get to fill the ice level to a reasonable level instead of making the drink 95% ice like most places do which gives your customers more bang for their buck, and you get to make sure the lids are on there you grab a straw to make sure it's actually there, they don't tape the straw to the cup in some kind of annoying way.
And when you take into account the amount of orders that even have a drink on the order, then the amount of places that fill the drinks themselves which I would say is the majority of them, I do it full time 20 to 30 deliveries a day I might fill the drinks once a day, if that. Really not a big deal to make a fuss about.
I mean restaurants have bathrooms, hand sanitizer is a thing, disinfectant hand wipes are a thing. I mean, did the Wendy's employee wash their hands after taking the trash to the dumpster? Who knows.
I have no agency over those employees. Their job included training to handle food safely.
Maybe ours should include some conflict resolution, considering delivery driving is more dangerous than being a police officer and so many dashers are clearly unwilling or unable to have a frank conversation with a restaurant employee about expectations and safety.
What? Lol. "I'm not trained in food safety so I can't fill a soda at a fountain" like come on that's a stretch let's be honest. Delivery driving jobs are dangerous because of the risk of getting into an accident while driving, not because of interactions with other people. Trust me I'm not a cop fan but they have a much more likely chance of getting punched in the face than a delivery driver does. I have almost 8k deliveries in like 2 years and I've only pulled my conceal carry once. Cops have a much more likelihood of getting into physical altercations.
Why would I have a 'frank conversation' with a restaurant employee about who should fill up a fountain drink? You grab the cup, press the cup against the dispenser lever, wait until it's full, put a lid on it and your job is done. You're never actually handling the customers food. If I went to Subway and they asked me to make the entire sandwich and roll it up into the wrapping then yeah that'd be an issue I don't want to touch people's food. But I don't touch the liquid coming out of the dispenser. I mean it's like saying you refuse to get a bottle of soda on a grocery delivery, how do you handle grocery deliveries that want you to get fresh vegetables and put them in a bag? That's actually touching their food.
The only people arguing this are the lazy ones just not wanting to do it, then you guys come up with stupid excuses as to why you can't.
Thank you! 👏👏👏👏 *Virtual standing ovation* Brava!
- from a DoorDasher (previous server for at least a decade) who's sick of being put in the same category as all these whiny, less than bare minimum, entitled drivers who think they deserve big tips for doing nothing. All I can say to the vast majority of them is that y'all should REALLY tip your servers more. You don't have a clue what restaurant work entails. I've done both. One can classify as a cardio workout, the other is DoorDashing. Tips are received for doing your job well. Great tips are received when you go above & beyond this. And FFS use your words. I know you'd have an absolute fit if someone shoved their phone in your face. (*Collapses portable soap box & walks away mumbling, grumbly words that may or may not sound a lot like "Kids these days......".)
No it’s the restaurant job to fulfill the order and my job to deliver it. I don’t work at a restaurant or for a restaurant, so I’m not doing anything to fulfill that order. I will point out if an item is missing if I can see that but that’s it. I will reach out to the customer if they he restaurant doesn’t have a part of the order, but that’s it. I am getting paid $2 by dd and that’s doesn’t cover filling drinks.
That's fine you can have your entitled world view not my problem. But just understand when you deliver orders with no drinks because you refuse to fill the drink all you're doing is telling the customer(s) that this premium service they're paying for at a premium cost isn't worth it because they always miss their drinks. Then, they stop using the service now you don't make $2 you make $0. Customer service above all is your job when you do this job, you refusing to take 30 seconds to fill a drink or 2 is just blatant disrespect to your paying customers. Again, I don't care not my market not my problem not my orders you do what you want, I would suggest you actually think about it though and how you'd like to be treated if you were on the customers side.
I unassign orders that make me fill drinks. It’s not entitled it’s good safety. They can pay doordash as much as they like to have their food delivered to them without someone drinking from their cup or putting fingers into their soda to stop the fizz from over flowing. I won’t be doing that. Any of it. Have a nice day.
Yes but workers aren’t touching their starting wheel last with god knows what on it. They have washed their hands when coming into work… food safety practices and all that.
You really have a fetish with sticking fingers into people's cups I don't get it. Like you do understand you can full a drink without doing that right? So it's really a poor excuse as to why you, a Dasher refuse to deliver drinks. Ontop of that, do you really think the people getting paid 12.50 an hour or whatever garbage at these fast food places treat the drinks they do fill with some kind of medical precision? I don't stick my fingers in people's drinks or drink them when I doordash so I don't see the disconnect where you think you'd have to do that if you fill your own drinks.
I will agree, the restaurants should just do it but some don't and that's just how it is. You're only losing by not filling drinks. Imagine driving 2 or 4 or 6 miles to a restaurant to find out they're going to make you fill the drinks then you drop the order wasting all of that time and fuel instead of filling a drink for 30 seconds. That's literally insanity and a pretty good teller that you're extremely entitled and or have your morals in the very wrong place.
I don’t feel drinks because my job is to deliver food not for fulfill orders. That’s the restaurants job. I don’t get paid enough to do that so I won’t. Can we get off of this now please and thank you.
I noticed the Wingstop people don't even check if I fill the drink, they just give me the bag and cup, and go back to the kitchen.
Hate to say this but, I just leave the empty cups behind. Wingstop is already one of the worst offenders of making us wait, no way I am filling up a drink. They can ban me lol
Once they handed me the food and a cup, I said oh thank you, went and filled it up with what I wanted and took it. Then called support and just told them the restaurant did not provide the diners beverage and had them refund it lol
Huh either all Wingstops are the worst, or you go to the same Wingstop as I do.
I don't mind filling drinks, but Wingstop is a fucking nightmare. Wingstop handed my order to a random person despite me speaking up and telling them and the lady that snatched my order that she was grabbing the wrong order. The staff glared at me as if I was the thief and the super rude lady just ran off with my order.
I later asked when my order would be done after waiting 20 minutes. They were all like "I don't see that order in the system". Yeah, because you fucking handed my order to someone else. They then made me show them my phone to prove I had the order, so I did. They then looked fucking clueless as if they literally didn't just have that order and witness me going to grab the order and the lady stepping in despite me loudly stating it was my order. Thankfully a cook spoke up and confirmed I was telling the truth and tried to grab the order and someone else pushed in front of me and argued with me. The guy who handed my order to someone else got an attitude with me after that when I asked for a cup and once again, made me show him my phone. I snapped and asked him where all this concern was when he handed my order to some random lady without checking.
I reject Wingstop now. They waste my time and put orders through they haven't even started yet. They also forget so many things and are generally rude as hell.
I did a quick Google search last night about it, and it's crazy that they are all equally incompetent. Same with Popeye's (the workers there just flat out ignore customers and Dashers alike, they don't even say we will be with you shortly, they just turn their backs to everyone, it's crazy) which is too bad because both restaurants are on the same street right down the road from my apartment.
I don't want to have to travel further to avoid these places, but I seriously might have to.
Yup, iv encountered a few places like that. So the drink think is a two part issue. It is about "food safety" but the employees Are being lazy. That IS there job to fill and prep the order...not the delivery driver. And most orders should be ready when we walk in, not have to wait foreverrr.
Oh I absolutely hate wingstop. Oh let's stand around the kitchen for 20 minutes laughing and joking with each other instead of doing our job because fuck the people waiting for their food.
I fill them but it’s a waste to try to convince the people who work at (example Wingstop or Raising Canes) that they should do it, they won’t.
Really surprises me is the open dome cups for shakes, completely exposed to the air. I really would not want to receive that myself.
And the best ones are at the bubble tea places with the machine to seal the cups Then they tie them up in a little plastic bag. Those are the best.
I have! lol “I’m sorry but I do not have a food handler’s permit to dispense drinks for anyone else. You took the test & know the reason why hand washing is mandatory before working with food & especially cold drinks.”
If anyone wants to know which restaurant employees I told that to: WingStop. lol The manager on duty didn’t like that. lol I’m surprised they didn’t ban me from taking orders. lol
I also know the head of the health department where we lived at & told him that WingStop was making door dashers fill drink orders. lol He put a stop to that. lol
I've said this (because it is) AND that it's against the health code in my state (all restaurant workers who will be handling any kind of food... and yes, drinks are food... are required to either have certification or to be preparing for certification within a certain timeframe). They all know this and they try to shove it off onto drivers anyway.
Since the contract is also pretty explicit that I don't work for or represent DoorDash and I'm not a representative of the customer, they can't say it's the same as 'having all customers fill their own drinks', either. I'm not taking on any of the liability on food safety.
I always say this politely but at a loud enough volume so that nearby customers hear (within a few feet of me).
Generally, the response is good... They fill the drink. But I've also had merchants scream at me about being lazy and throw cups (because I'm very scared of a paper cup 🤷🏻♂️🤦🏻♂️) at me. Those ones do seem to be quite irate that I'm refusing to broach the local health code or do their job for them.
The ones that overreact or try to fight with me about it, I do what DD has repeatedly told me to do. I take the rest of the order and I walk out without the drinks.
I inform the customer of the issue, politely. I let them know that DD should refund them the missing item but that they won't do it for me, so they'll need to call. And then I call DD support and explain on the way there (NEVER chat, chat support does precisely nothing at all about any issue at all 99% of the time. They just read mindless bot speeches to you and send cluttered emails explaining things you already know but that have nothing to do with the issue). Usually, I'm able to get my account protected from any kind of negative backlash and they say they'll call the restaurant (they don't. They lie too and DD doesn't care if its partners are breaking the rules). And I go on about my day.
You can now issue a customer a refund for an item!
At pick up, click the three dots to the right of the item. It will allow you to manually cancel that item.
I’ve noticed it for a couple months at least!
You can also say an item was substituted.
It asks you to enter notes about what happened.
Then when you submit, it says it will notify the customer. But I’ve been told by customers that they receive no such notification. But I’m assuming they are refunded (it says they are). If not, it should make it easier for them to get a refund from DoorDash support in the end.
If a store has a drive thru, it has a way to fill drinks in the back. I've only had issues with this at Taco Bell, and I always tell them it's against policy and set the cup back on the counter. I've gotten a huffy response once, but usually they just go "Oh" and go fill it.
Some restaurants will not seal the bags. They just leave them open. I can’t believe customers will put up with that. I would never order delivery from those restaurants.
I've only had to fill a drink myself one time and it was odd because Taco Bell usually makes the drinks. But it could of been someone new and I just filled it myself. So I could be on my way. There was a time I was dashing in another city at a taco bell, stacked order, and the food was out before the drinks. I waited an extra 10 minutes for some confusion between two workers talking about how the drinks are supposed to be sealed. So it seems it's in their training procedures but they occasionally forget.
That’s right. I’ll do my job as I’m supposed to. They do their job as they are supposed to. We have a productive functioning society. When the rules break down corners get cut more and more. Before you know it, they’ll want us filling their bag of food too. It’s the principal dammit and I’m gonna stick by it.
Weird hill to die on. I’m from a smaller market. I help my Wawa pals get orders together all the time. Helps me get out of the door faster, they appreciate it. We’re on a first name basis at this point. Everybody wins
Yeah, I don’t think it’s right when places are telling you to fill up the drinks and I don’t care what DoorDash says, it’s not sanitary. There’s really no excuse for any place not to have the drinks ready with the entire order. I don’t argue with anyone either if the drink isn’t ready I just take off, right here where I live enough people complained that Wingstop now not only fills up the cups themselves, but they have the sticker to cover it. Never thought I would see that lol.
Idk. When everyone points the finger and the customer doesn’t get what they want, seems like a system breakdown. Personally, being a caring individual, I would probably fill it but sounds like there is a potential legal issue here. Might be best to deliver the empty cup and explain that you’re delivering everything they sent you with. Let DD sort it out.
I haven’t had a problem come up yet, but if there was ever an accusation from a customer about their drink, I would probably claim that the restaurant filled the cup, and that I never touched it except to carry it. I’m not sure if that would work, but that’s my plan.
Some restaurants will put a sticker covering the straw hole, which is also good .
The key issue is that DoorDash’s business model operates mostly as an in between that buffers all involved parties from each other while at the same time shifting the blame toward whoever they’re not dealing with
“Unhappy customer? Blame the driver and the store? Unhappy driver? Blame the store and the customer. Unhappy store? Who cares, what’re they gonna do?”
- DoorDash
This was one thing I just didn’t care about. I could fill it with the proper amount of ice , double lid it and put it in the carrier properly. I bought small clear door hanger bags, put all the drinks in those 1st then the carrier
I mean, in their defense, they never have to fill anyone's drink except at the drive thru (if they have one) so expecting them to do something they probably don't consider their job because they never do it is a bit much to get mad about, doncha think?
Also, seriously, you signed up to be someone's food courier; if you shouldn't be filling these up because you don't have a valid food handler's permit, then I think that opens the door to forcing all of us to get them or not be able to deliver at all - right now these delivery services are being treated like having a friend grab your food for you, and in that case, the friend would be expected to fill the drinks.
It's a silly hill to die on, and if you follow the logic all the way to its logical conclusion, we're all going to have to pony up for a valid FH permit or risk being deactivated if you demand that only "certified" people fill up drinks.
Otherwise, just decline orders without drinks. If I can deliver them on an electric bicycle, anyone can deliver them, though. Really not difficult.
Filling them up without a permit, where one is required, opens you up to fairly massive legal ramifications if something goes badly (like them getting sick after drinking it). I'm not taking the hit for some restaurant's decision to ignore the local health code.
None of these food delivery services are treated like "having a friend grab your food for you"... I'd love to see your evidence for that though.
How is it against policy which I see that it would be it makes sense, but how because it even says this restaurant may make you fill drinks in the app for some places like burger fi
Because Doordash lets the restaurants fill that part out themselves and just doesn't monitor it because any legal repercussions for it wouldn't be on DD but the courier
But since we aren't required to have one at all, aren't we effectively being treated like a friend picking up the food? I don't think they would expect not to fill their own drinks in that situation. If the legal issue gets pressed, all I see happening is all of us being forced to get our food handler's cards, not them excusing us from filling drinks up lol.
You don't require a permit to carry food, just to prep it. And filling a drink is, in most regions that have these codes, prep. They can have customers do it because the liability passes to them and it's their food.
Also, quite often in those restaurants, the order in the app will say "you may be asked to fill drinks at this restaurant". So, apparently, it's no longer against DD policy.
Courts have often agreed that DoorDash holds liability to conduct regarding their drivers.
Often, when a dasher gets into an accident (especially if they kill someone), DoorDash is directly named in the lawsuit.
Doesn't mean much. "Often" isn't always, so it stands to reason DoorDash doesn't have as much reason to care. Contractually, DoorDash isn't liable so it's always going to win plenty too and won't ever face the full brunt of it.
Yeah, this is dumb, IMO. Yes, technically the restaurants are supposed to fill the drinks, so they can put a little sticker over the opening for the straw and guarantee nobody tampered with them.
In reality? Almost nobody cares, especially with us past the pandemic insanity.
Most of these fast food places have drink machines out in the lobby, and I'm sure it's a constant thing seeing someone offering to fill a drink for someone else sitting at their table, as long as they're getting up to fill their own. I fail to see how that's any different than a stranger paying you to go get their drinks/food for them? They're trusting you to handle it safely and properly -- just like you trust the people working behind the restaurant counter to do the same with what you're ordering from them.
I'd rather fill the drink sometimes, so I can get out of the place quicker. (Frees them up to bag up the rest of the order.) And I can make sure I got them the right drink that way too.
Wingstop does this. The order is ready when I walk in and usually am on hourly. I fill the cups and have no problem doing it. They are doing a good job, so it's cool with me.
Dude the Wingstop in my area is the absolute worse. Not only do they have ridiculously long waits (even when they have no one dining in), but they LIE about how long the wait will be EVERY SINGLE TIME.
Me: “How much longer will my order take so I can update my customer?”
Wingstop: “Oh like 4-5 minutes, it’s almost done”
20 minutes later and I’m being told “5 more minutes!”
Last time I checked 5 minutes isn’t the same as 20 minutes Jessica 🤬
I thanked the worker for the cup and got myself some cold water. 🫠 I would not be brave enough to do this intentionally had I known they intended for me to fill the customer's drink.
I spend 30 seconds giving them their last chance to fill the drinks or im gone without them, customer will have to complain for credits or just stop spending money/buying drinks at that specific place
Why is this not good? And i only do it to non tip orders anyway, ill happily fill drinks for some1 whos tipping, would even add in a snack or treat as a “thank you” to them. But non tip orders?? Yall can kick rocks into the empty cup i bring you, if i decide to bring that. Dont disrespect me ordering from a place you dont wana go to yourself, and expect me to care about a dam rating?! Hilarious. But i love all the customers but treat others the way you want to be treated. Ill never order without placing a tip i even tip when i dont have to because i APPRECIATE STUFF. But when it comes to doing the restaurant job for a non tipper…. YEA RIGHT
Ppl be happy to see me deliver with a smile, the ppl love me bro im a likable person but i been on dash platform for 2 years, i think i know what im talking about lil guy. Now keep placing your no tip orders until doordash goes outta business, and have fun going to pick up your own food
You are so sad- first don’t use DD. Now Wouldn’t order bc of you Re a drink. But I’m a good tipper. Plus on IC delivery I get BOGO and bc too much for me I give to driver. I never not tip or do something nice for the ppl who help me. I’m older now and it’s hard to get groceries and get in house. I’ve had great ppl who I appreciate bc make my life easier. I wish you could be upbeat and smile and be happy. Provide a service and yes there are good ppl who will reward you. I wish you the best and some good tips plus true appreciation. You do deserve it. Best
Yea i do get good tips on IC, and doing IC i do the MOST for the customers, so i appreciate their appreciation. DOORDASH CUSTOMERS can care less about you!! Its more IC customers that see shopping for them as a necessity and they enjoy when i shop for them! I wish i could upload my review comments to give you a glimpse but its not letting me add a picture. I have great customer service abilities but there is just some things that i wont let take advantage of my kindness anymore. Ppl would accept your kindness and not even say thank you, not even appreciate how you “went out of your way” for them! Some would even disrespect you, so with doordash i give what they give. And IC i give my all because some ppl really need it. Doordash is not a necessity and fountain drinks are not a necessity, but groceries are. And have a good day, if you really tip you drivers/deliveries then awesome and its good you are not like the ppl out here just trying to TAKE ADVANTAGE of ppl and their resources to a detriment
But the main thing I want to say to you- is think of yourself- you waiting for an order and no soda at home … and here you come w half my order… bc too lazy to fill a cup… and now my food is no longer hot bc I have to call DD and complain and still don’t get a drink! If you are not going to be sure you have an order correct/ then get out of this - bc you will always disappoint and upset the customer. And if the customer was me- any tip would no longer exist for you! Plus a meanass rant about you would be in my evaluation- and you’d deserve every word
I do think of myself, i DONT drink fountain drinks, they are TERRIBLE and its barely cleaned, and never cleaned on the backside or internally. And i dont drink soda. SO IN MY CASE IT IS PERFECT, i would have a drink at home, maybe some simply lemonade or kiwi strawberry juice or even a cold water bottle, if i go order from a nice fast food place i NEVER get a drink in a cup, except i would go into mcdonalds just to order a sweet tea (dont eat their food) but thats it. All of you who are brainwashed to crave fountain drinks with your unhealthy fast food are just “out of luck” if you think im required to do anything for you for free. Yall outta yall dam minds but i appreciate the sentiment
Reason you probably are so upset and don’t get tips. I don’t always put a tip on an order bc if I have cash I just tip when they come. I figure better for them - but seeing all the comments I have just added to order bc apparently ppl think no tip. In a restaurant frequently I give cash tip. Better for server. But here ppl are anticipating no tip
Mannn i been trusted in that method, DOESNT WORK. If the customer orders off an app, AND PAYS THE RESTAURANT BY CARD, what would prevent them from paying me by card???? 9/10 is NEVER a cash tip. 1/10 IS a cash AND card tip, from experience
Lol, you're so overdramatic my guy. You realize you're not a civil rights actavist right? You're just delivering lukewarm fast food to stoners and work at home parents.
Even more perfect, i dont have to be all extra uppity and make sure to have everything “correct”, just because the store doesnt give af. Im glad thats all im delivering to because if it was the mayor id expect he wants his drink or it will be problems
It only bothers me when they hand me the food first and then decide to tell me they want me to fill the drink. Like couldn’t you ask me that before you finished the food?
Naw for me its when the food already done when i get there, and they just got the cups waiting on the side with it like they couldnt fill the drinks before i got there, then act confused as to why they have to make the drink for their customer 😭😭 if i didnt have any decency abt myself, i would spit on the cashier lazy azz for that right in they face
You don't have to explain yourself.
Take the food, and leave. Call support and tell them that the restaurant refused to prepare their drinks and was trying to hand you an empty cup.
It's important to remember that they're not your employees or employer. You have no need to explain yourself nor to you have the right to tell then what to do.
Doordash has a restaurant investigation team, let them deal with it.
Or you could get over yourself, take 5 seconds to fill the drink and move on. Go ahead and waste your time over a soda if your time is that unimportant to you.
Or you can just leave without the drinks, no need to waste time making a drink thats supposed to be prepared already. Just leave and let them get the bad reviews
🤣😭🤣😭 its just the fact the real workers didnt even wana take the 10 seconds to make it sometimes you gotta match petty with petty to make the petty understand how petty they being 🤣😭 i feel you tho
Also very important to note that let’s say the customer reports their drinks as missing because they didn’t get filled by the restaurant and you wouldn’t do their job for them, any negative dasher reviews that that customer leaves will be automatically excluded from your ratings!
Thats what i tell the workers and they say “they dont have to do it”. I do my job, well within my contractual obligations. Now go do your job packaging those chex mix bro, those boxes wont pack themselves!
So just short the customer their drink ? And y’all wonder why people rate u terrible , I honestly don’t care about policies or whose job it is , I just want EVERYTHING I ordered every time 🤷♀️
Tell them you have a medical condition where you spit as you breathe
They do not care. Only way that ii might be effective is calling their corporate and also calling the local health department.
The one time I was handed a cup I said no that's not my job. That's literally the job of the restaurant. I simply pickup and deliver the food. Don't ask me to do your job on top of it.
I almost always fill it up and almost never care. I’m getting paid better, working better hours, working an easier job, and I have no boss; I don’t mind filling one or two cups for them. Plus I gotta see the same restaurant workers every week, and I’m not about to be “this guy again.” It’s not worth the argument. Sometimes they have to fill it for me anyways cause the machine is outta syrup or ice. If I was ever in enough of a mood that I wouldn’t get a drink, I’d probably just accidentally forget that item instead of making it the restaurant worker’s problem.
No, they will just go take 5 more minutes of sweet time doing it, when I could just do it in a minute.
Teriyaki madness in my area has this bad. I dont want to handle people drinks and I prefer they seal it.They just hand me the cup like its normal lol. I even have to go back to the counter to get a seal and they look like im crazy
I just fill them, it’s really not worth the argument. But I do keep mental note of what restaurants make the driver do that and I’d never ever order a drink from those restaurants if I was ordering DoorDash. Like I just got out of my car and haven’t washed my hands, but sure 🥴
I mean, unless you’re sticking your fingers in the cup, what’s the problem with having your hands not washed? You grip the cup around an area that no fluids go in, you push a nozzle down with the cup not your hands, the fluid goes into the inside of the cylinder, where nothing has been touched, supposedly, and then it fills up then you put the lid on. 🧐
There's this word in the biology biz we often use to describe bacteria: motile. It means they can move on their own. You don't need to be extra gross about handling the cup; you just have to handle it at all. The best way to avoid getting the customer sick is to handle the packaging as little as possible, and having someone who's guaranteed to have clean hands prepare the food.
Ahhhh interesting, thanks for teaching me something new today! I had no idea.
I have yet to be asked to fill drinks... But I live and dash in lower populated areas.
I just fill it, whatever. But I’ve had multiple orders delivered to me where the driver literally didn’t bother to do it. Ive gotten empty cups delivered to me before because the driver didn’t fill it. Then I contact support and they don’t refund. Really annoying.
Stop drinking soda it’s not healthy for you anyways.
I think its silly that some places don't just do it like especially if it's all ready before I get there just with an empty cup
I haven't really cared much to say anything. What I hate having to do is scout for sauces that should already be in the bag.
YESSS!! 👏👏👏👏👏
Every time
Crazy how no restaurant flunkie has ever offered to do the delivery for me. Not a single time in 10 years. I'll have to walk in with a card. "You may be asked for complete the delivery for me."
“ you may be asked for complete the delivery for me”. What?
So like…do you consider it beneath you to fill up a drink or…? I just do not understand these complaints at all. We’re literally standing there doing nothing waiting for the food to be ready do we can go. Why not fill your own drinks, it’s slightly faster for you and ultimately way faster for everyone if the workers never have to do it because they can focus on bagging the food. Common sense people.
It’s wage theft. It’s the principle. I don’t work in the restaurant and the restaurant is required to prepare all food and drink. Believe me, if it was legal for me in my state to prepare food and drink I’d just make it and invoice the restaurant 5 dollars per drink at the end of the month under an Implied Contract.
You’re putting soda into a cup. I truly find it weird people care so deeply about this. I personally just want to do whatever gets me out of the restaurant and on the road as fast as possible.
That’s your prerogative. I mean there’s people out there tonguing raw ass for a few dollars but over here, we just pickup food and drive it to the destination. No more, no less. Do what your little heart tell you to do but I’m not gonna be exploited any more than we already are.
Hahahaha. You really get off on looking down at fast food workers don’t you? Trust me dude, our jobs is just as shitty, arguably shittier as they aren’t destroying their cars and sometimes even get benefits.
I do not look down on service workers at all but that doesn’t mean I’m gonna work for free. You want me to man the drive through while I wait or what? I mean I’m only willing to do what I’m required to do for the contract with DD. I never promised Popeyes or Panda Express any free labor. Your employer can hire a to go drink person so don’t be mad at me for doing my job and only my job. In California it’s a moot point, the restaurant is required to prepare all of it and seal it up. We are only required to show up with a clean hot bag. Hope this helps.
For the record I’m a DD driver not a fast food worker. And you have picked an insane hill to die on.
It’s a hill that helps all of us. Don’t be exploited. Don’t take orders for less than what will make you money. Don’t reward bad behavior by corporate restaurants that make you work for free. To this date I’ve been paid for all my orders including the ones where they wanted me to fill a cup and I said no. Some restaurants no longer hand out empty cups, why, because enough drivers said no and called DD. They eventually start acting right when they’re held to account. The health department helps tremendously. I’m pro labor. Sorry I took. Few minutes to fight back for all of us.
Like I said dude. I’m just trying to deliver as many orders as possible and make as much money as I can in the 2-3 hours I go out and do this after work. If that leads to me filling a couple soda cups for overwhelmed and overworked Taco Bell employees I just cannot bring myself to even begin to care.
That's not the point, as stated in the other comments, no one wants someone filling up drinks and they just got straight out the car. Which means germs, dirt, people who don't wash their hands after peeing, people with a shit ton of dirt underneath their fingers, or people who bite their nails. Not every dasher is sanitary. I'll fill them up but I still don't like the fact that I just filled a cup with semi-germified fingers 😂
I agree. It amazes me how many people complain about something so easy to do.
It’s unsanitary for me to make your drink.
Not if you wash your hands. ;)
I'm so dirty that even washing my hands won't help.
Food safety violation. 3pd is only responsible for transporting the food.
So yes. You do consider yourself too good to fill a drink. Lol.
Go make there food and bag it up while your at it dude
I worked in the service industry for years. I’m in no way too good to fill a drink. I’ve never been asked to in my area though. I’m on good terms with the restaurant workers and will actually ask what I can do to help them when they’re slammed. Occasionally they’ll ask if I can grab drinks from the cooler, and I happily oblige. If you’re good to your restaurant folks, they’re good to you. At least in my area and experience. The issue I see pop up most is folks saying the restaurant isn’t busy, but they still get handed cups. If the food is hot and ready to go, I want to get it out ASAP. We’re timed in a way that every second counts. If I ever have to fill cups, that’s fine, I’ll do it, but I’m marking the order as not ready, because it’s not, really. I’m probably not going back there either if it’s ‘policy’. Not because I’m ’too good’, but because it shows a lack of concern on their part about DD orders, and I’ll be concerned they won’t have given the same attention to the order as someone who can check the order in the parking lot and come back inside to hold them accountable. Side note- if I have to dig for my own sauces for the customer like someone else said, I’m filling the bag. 😅
They didn't say they were too good, just possibly too dirty. 😆
This thread reeks of dashers who clearly think they’re above filling a cup with soda, like they’re psychologically punching down at the fast food workers. It’s a great microcosm of what’s wrong with America. Big companies screw everyone and the little people argue over meaningless status.
I don't dash, I've worked in restaurant management. I'm responsible for handling the food, and I'm held responsible for any food contamination. Passing that off to a dasher is just unprofessional and unsafe
Health codes aren't about status. *shrug*
What a silly hill to pretend to die on.
Well, that's just, like, your opinion, man.
I have found that the more chill I am about what people ask of me, the easier it is to be happy. If the guy at 7-11 needs me to grab the gallon of milk and fill the slushee while he puts the taquitos and mini tacos in the bag, because there’s a long line and the 7-11 is understaffed, that’s fucking teamwork and by definition we are both now making the dream work. It’s not that complicated.
Exactly. I underfill drinks tho cuz they are messy and spill out the straw hole.
This is the way to be.
It's very easy and takes 2 secs. Usually the cashiers are busy. Who cares. I'm usually done filling the drink by the time the order is ready. I don't like the fact that we have to deliver fountain drinks at all, but why would I make everyone's life harder, including mine 🤦🏼♀️
It's only been an issue a couple times. Most recently the El Pollo Loco by me refused to allow me to take the rest of the order since I wouldn't fill the drinks. Had to spend a few minutes chatting with support about it. Got my half pay and went on my way. Nowadays I think I'd probably just tell them I'll have to call the health department about it.
Facts thats the way
People will find anything to complain about. Omg I can get into legal trouble for filling a drink. It’s laughable. If you know restaurant makes you fill drinks and you don’t want to fill drinks just decline the orders. It’s not that hard.
I just fill them as it says on the ticket,you might be asked to fill the drinks but after seeing some of the drivers, I would prefer to have an employee do my personal drinks on my personal deliveries.
The restaurant writes that in btw.
i do almost every time, especially if it’s a restaurant that typically does have the drinks filled for me. and i explain it, i tell them i’ve worked in the industry before so i don’t mind doing it this one time but dashers that haven’t can’t be expected to know food safety and can’t be responsible for prepping food or beverage for someone else without potentially contaminating it. i don’t know how many restaurants have listened to me saying it but i do know i haven’t had to fill a drink at a certain wendy’s in the area since i had to tell one of the employees that business being at its peak isn’t an excuse to make me do their job for them
I've only come across one restaurant that requires me to fill drinks, it is a wing joint just not Wingstop. I took one order there and have not taken anymore because it's not my job to fill those cops and I told the cashier that. And she said well their manager doesn't let them fill cups so I stopped taking orders from that restaurant.
Guy pulled the food away and told me to cancel the order I was like are you serious bro. I didn't want the hassle so I just did it
The hassle of, filling a drink? So you wasted time and gas to drive to the restaurant just to cancel and make no money? That sounds like a hassle to me
The hassle of the confrontation. When they ask you to fill the drink I guess just cough into your hands and wipe your nose with your arm and ask them again what kind of drink while you're coughing. They are the food workers they're the ones that are supposed to do it but if you make enemies at the restaurant then they'll lag on your order
Hope you at least waited the 10 min to not get a ding to your CR
Yeah I didn't cancel for the drink but I always do wait the 10 minutes especially if I'm at like 8 or 9 minutes past expected pickup. It seems like if you hit pick up before 10 minutes it still keeps the original ETA and then you're rushing to try to get the order there on time. Versus take a couple minutes and do what you need to do and then hit pick up. If it's Rush order time your best off knocking it out so you can get another order but this gives you some buffer time if you need to make a pit stop for gas cigarettes Etc
Why would I ever possibly want to make my life more difficult by being a nuisance to the restaurants? It takes almost 0 time to fill a couple drinks it's not a big deal.
I’ve seen Dasher stick their fingers and drinks sip a little off the top before they put the lid on… I would never do those things, but I also don’t feel drinks. It’s the restaurants obligation to fulfill all of the order. My obligation is still delivered that order that’s it.
Nothing stopping the restaurant worker from sipping the drink either. Dumb people do dumb shit.
And that’s on them. They will be seen by the cameras at their job and dealt with. Because FOOD SAFETY.
You hope.
I don’t care I just don’t fill drinks because it isn’t in my job description to do so.
You do you.
Absofuckinglutly I will. Thanks.
You got it boss.
Yep I am. And as my boss I say I don’t have to fill anyone’s drink but my own.
I mean people can play the whose job is it anyway game and point fingers, but that's just arguing over semantics basically. It wasn't my job to pick up the customers trash can one really windy day in the middle of the street but I still did it, wasn't my job to jump start someone stuck at a stoplight with a dead battery but I still did it. It wasn't my job to take a key I found in the customers driveway to them at the door but I did it anyway. It wasn't my job to let the customer know they left the dome light on in their car in the driveway but I still did it. It wasn't my job on a lot of the things I do but it's called being a decent human being and member of society. Here's the issue with not filling drinks, there's pretty much 3 options, refuse to fill the drinks and deliver the order with no drinks which makes you look bad and screws over the customer, or demand the restaurant do it, maybe they will maybe you have to waste time on DD support to get them to do it which makes the food sit longer and again screws over the customer, maybe they'll eventually fill it after dragging their feet again making you later than you should be. Or option 3 just do it yourself and get on with the delivery. The plus side of doing it yourself is you get to make sure the drinks are correct. You get to fill the ice level to a reasonable level instead of making the drink 95% ice like most places do which gives your customers more bang for their buck, and you get to make sure the lids are on there you grab a straw to make sure it's actually there, they don't tape the straw to the cup in some kind of annoying way. And when you take into account the amount of orders that even have a drink on the order, then the amount of places that fill the drinks themselves which I would say is the majority of them, I do it full time 20 to 30 deliveries a day I might fill the drinks once a day, if that. Really not a big deal to make a fuss about.
Did you wash your hands after handling the last customers trash can before you fill the next customers drink? I dont have a sink in my Fusion.
I mean restaurants have bathrooms, hand sanitizer is a thing, disinfectant hand wipes are a thing. I mean, did the Wendy's employee wash their hands after taking the trash to the dumpster? Who knows.
I have no agency over those employees. Their job included training to handle food safely. Maybe ours should include some conflict resolution, considering delivery driving is more dangerous than being a police officer and so many dashers are clearly unwilling or unable to have a frank conversation with a restaurant employee about expectations and safety.
What? Lol. "I'm not trained in food safety so I can't fill a soda at a fountain" like come on that's a stretch let's be honest. Delivery driving jobs are dangerous because of the risk of getting into an accident while driving, not because of interactions with other people. Trust me I'm not a cop fan but they have a much more likely chance of getting punched in the face than a delivery driver does. I have almost 8k deliveries in like 2 years and I've only pulled my conceal carry once. Cops have a much more likelihood of getting into physical altercations. Why would I have a 'frank conversation' with a restaurant employee about who should fill up a fountain drink? You grab the cup, press the cup against the dispenser lever, wait until it's full, put a lid on it and your job is done. You're never actually handling the customers food. If I went to Subway and they asked me to make the entire sandwich and roll it up into the wrapping then yeah that'd be an issue I don't want to touch people's food. But I don't touch the liquid coming out of the dispenser. I mean it's like saying you refuse to get a bottle of soda on a grocery delivery, how do you handle grocery deliveries that want you to get fresh vegetables and put them in a bag? That's actually touching their food. The only people arguing this are the lazy ones just not wanting to do it, then you guys come up with stupid excuses as to why you can't.
Thank you! 👏👏👏👏 *Virtual standing ovation* Brava! - from a DoorDasher (previous server for at least a decade) who's sick of being put in the same category as all these whiny, less than bare minimum, entitled drivers who think they deserve big tips for doing nothing. All I can say to the vast majority of them is that y'all should REALLY tip your servers more. You don't have a clue what restaurant work entails. I've done both. One can classify as a cardio workout, the other is DoorDashing. Tips are received for doing your job well. Great tips are received when you go above & beyond this. And FFS use your words. I know you'd have an absolute fit if someone shoved their phone in your face. (*Collapses portable soap box & walks away mumbling, grumbly words that may or may not sound a lot like "Kids these days......".)
No it’s the restaurant job to fulfill the order and my job to deliver it. I don’t work at a restaurant or for a restaurant, so I’m not doing anything to fulfill that order. I will point out if an item is missing if I can see that but that’s it. I will reach out to the customer if they he restaurant doesn’t have a part of the order, but that’s it. I am getting paid $2 by dd and that’s doesn’t cover filling drinks.
That's fine you can have your entitled world view not my problem. But just understand when you deliver orders with no drinks because you refuse to fill the drink all you're doing is telling the customer(s) that this premium service they're paying for at a premium cost isn't worth it because they always miss their drinks. Then, they stop using the service now you don't make $2 you make $0. Customer service above all is your job when you do this job, you refusing to take 30 seconds to fill a drink or 2 is just blatant disrespect to your paying customers. Again, I don't care not my market not my problem not my orders you do what you want, I would suggest you actually think about it though and how you'd like to be treated if you were on the customers side.
I unassign orders that make me fill drinks. It’s not entitled it’s good safety. They can pay doordash as much as they like to have their food delivered to them without someone drinking from their cup or putting fingers into their soda to stop the fizz from over flowing. I won’t be doing that. Any of it. Have a nice day.
You do realize that more than just door dashers have fingers right? Restaurant workers do too. Anyone is capable of fingering a drink.
Yes but workers aren’t touching their starting wheel last with god knows what on it. They have washed their hands when coming into work… food safety practices and all that.
You hope. I worked fast food from the age of 15 to about 21. I’ve seen some shit.
And that’s not on me. If they aren’t practicing good safety then osha or the health department can come after them. My god.
You really have a fetish with sticking fingers into people's cups I don't get it. Like you do understand you can full a drink without doing that right? So it's really a poor excuse as to why you, a Dasher refuse to deliver drinks. Ontop of that, do you really think the people getting paid 12.50 an hour or whatever garbage at these fast food places treat the drinks they do fill with some kind of medical precision? I don't stick my fingers in people's drinks or drink them when I doordash so I don't see the disconnect where you think you'd have to do that if you fill your own drinks. I will agree, the restaurants should just do it but some don't and that's just how it is. You're only losing by not filling drinks. Imagine driving 2 or 4 or 6 miles to a restaurant to find out they're going to make you fill the drinks then you drop the order wasting all of that time and fuel instead of filling a drink for 30 seconds. That's literally insanity and a pretty good teller that you're extremely entitled and or have your morals in the very wrong place.
I don’t feel drinks because my job is to deliver food not for fulfill orders. That’s the restaurants job. I don’t get paid enough to do that so I won’t. Can we get off of this now please and thank you.
You don't get paid enough to spend an extra 30 seconds or a minute to fill some drinks? If that's the case you're losing money doing this job.
I DIDN’T TAKE A FOOD SAFETY COURSE. I don’t work in the food industry. I am a delivery driver.
yes, if they don't fill them. I deliver what they hand me and let the customer know they would not even when brought to their attention.
I noticed the Wingstop people don't even check if I fill the drink, they just give me the bag and cup, and go back to the kitchen. Hate to say this but, I just leave the empty cups behind. Wingstop is already one of the worst offenders of making us wait, no way I am filling up a drink. They can ban me lol
Facts! I hate almost all wing/ fresh chicken places
They won't ban you. They won't use the DD tablet.
Once they handed me the food and a cup, I said oh thank you, went and filled it up with what I wanted and took it. Then called support and just told them the restaurant did not provide the diners beverage and had them refund it lol
Ohhhh nice
Huh either all Wingstops are the worst, or you go to the same Wingstop as I do. I don't mind filling drinks, but Wingstop is a fucking nightmare. Wingstop handed my order to a random person despite me speaking up and telling them and the lady that snatched my order that she was grabbing the wrong order. The staff glared at me as if I was the thief and the super rude lady just ran off with my order. I later asked when my order would be done after waiting 20 minutes. They were all like "I don't see that order in the system". Yeah, because you fucking handed my order to someone else. They then made me show them my phone to prove I had the order, so I did. They then looked fucking clueless as if they literally didn't just have that order and witness me going to grab the order and the lady stepping in despite me loudly stating it was my order. Thankfully a cook spoke up and confirmed I was telling the truth and tried to grab the order and someone else pushed in front of me and argued with me. The guy who handed my order to someone else got an attitude with me after that when I asked for a cup and once again, made me show him my phone. I snapped and asked him where all this concern was when he handed my order to some random lady without checking. I reject Wingstop now. They waste my time and put orders through they haven't even started yet. They also forget so many things and are generally rude as hell.
All wingstops are like this
I did a quick Google search last night about it, and it's crazy that they are all equally incompetent. Same with Popeye's (the workers there just flat out ignore customers and Dashers alike, they don't even say we will be with you shortly, they just turn their backs to everyone, it's crazy) which is too bad because both restaurants are on the same street right down the road from my apartment. I don't want to have to travel further to avoid these places, but I seriously might have to.
Yup, iv encountered a few places like that. So the drink think is a two part issue. It is about "food safety" but the employees Are being lazy. That IS there job to fill and prep the order...not the delivery driver. And most orders should be ready when we walk in, not have to wait foreverrr.
I’m thankful that we do not have wing stop in my dash zone
Oh I absolutely hate wingstop. Oh let's stand around the kitchen for 20 minutes laughing and joking with each other instead of doing our job because fuck the people waiting for their food.
Every chicken place
Oh my God! I thought that was just the one in my zone. Apparently fucking off is a company-wide policy.
Right? I went to a MOOYAH Burger place, and was surprised that I had to fill the drinks.
It's health code. If I come in with Typhoid, fill the drinks, and the customer gets sick; the liability falls on the restaurant.
There are only a couple places that don’t fill them where I fill them at
I refuse to fill drinks. You guys are crazy for filling drinks and opening yourselves up for possible legal ramifications.
Nah, I just fill them when needed, no reason to argue and waste everybody’s time.
I fill them but it’s a waste to try to convince the people who work at (example Wingstop or Raising Canes) that they should do it, they won’t. Really surprises me is the open dome cups for shakes, completely exposed to the air. I really would not want to receive that myself. And the best ones are at the bubble tea places with the machine to seal the cups Then they tie them up in a little plastic bag. Those are the best.
Same!
I have! lol “I’m sorry but I do not have a food handler’s permit to dispense drinks for anyone else. You took the test & know the reason why hand washing is mandatory before working with food & especially cold drinks.”
If anyone wants to know which restaurant employees I told that to: WingStop. lol The manager on duty didn’t like that. lol I’m surprised they didn’t ban me from taking orders. lol I also know the head of the health department where we lived at & told him that WingStop was making door dashers fill drink orders. lol He put a stop to that. lol
This is the wayyyy
BOOOOM. This deserves attention.
☝️🤓
Is your intention to point at yourself?
He's checking his prostate.
Coming from a customer point of view, please have the restaurant fill my drink. I will happily deal with it if there are any issues.
I've said this (because it is) AND that it's against the health code in my state (all restaurant workers who will be handling any kind of food... and yes, drinks are food... are required to either have certification or to be preparing for certification within a certain timeframe). They all know this and they try to shove it off onto drivers anyway. Since the contract is also pretty explicit that I don't work for or represent DoorDash and I'm not a representative of the customer, they can't say it's the same as 'having all customers fill their own drinks', either. I'm not taking on any of the liability on food safety. I always say this politely but at a loud enough volume so that nearby customers hear (within a few feet of me). Generally, the response is good... They fill the drink. But I've also had merchants scream at me about being lazy and throw cups (because I'm very scared of a paper cup 🤷🏻♂️🤦🏻♂️) at me. Those ones do seem to be quite irate that I'm refusing to broach the local health code or do their job for them. The ones that overreact or try to fight with me about it, I do what DD has repeatedly told me to do. I take the rest of the order and I walk out without the drinks. I inform the customer of the issue, politely. I let them know that DD should refund them the missing item but that they won't do it for me, so they'll need to call. And then I call DD support and explain on the way there (NEVER chat, chat support does precisely nothing at all about any issue at all 99% of the time. They just read mindless bot speeches to you and send cluttered emails explaining things you already know but that have nothing to do with the issue). Usually, I'm able to get my account protected from any kind of negative backlash and they say they'll call the restaurant (they don't. They lie too and DD doesn't care if its partners are breaking the rules). And I go on about my day.
You can now issue a customer a refund for an item! At pick up, click the three dots to the right of the item. It will allow you to manually cancel that item.
There ya go👊
That may be the single most useful thing DoorDash has added. When did they add that?
I’ve noticed it for a couple months at least! You can also say an item was substituted. It asks you to enter notes about what happened. Then when you submit, it says it will notify the customer. But I’ve been told by customers that they receive no such notification. But I’m assuming they are refunded (it says they are). If not, it should make it easier for them to get a refund from DoorDash support in the end.
If a store has a drive thru, it has a way to fill drinks in the back. I've only had issues with this at Taco Bell, and I always tell them it's against policy and set the cup back on the counter. I've gotten a huffy response once, but usually they just go "Oh" and go fill it.
Some restaurants will not seal the bags. They just leave them open. I can’t believe customers will put up with that. I would never order delivery from those restaurants.
I've only had to fill a drink myself one time and it was odd because Taco Bell usually makes the drinks. But it could of been someone new and I just filled it myself. So I could be on my way. There was a time I was dashing in another city at a taco bell, stacked order, and the food was out before the drinks. I waited an extra 10 minutes for some confusion between two workers talking about how the drinks are supposed to be sealed. So it seems it's in their training procedures but they occasionally forget.
If store let customer fill up drinks - yes If store normally prepare drinks for customer - no, and if need go out without a drink and refund via app
You’ll refund a customer a damn drink versus filling a cup ?? 🤣🫵🏼
That’s right. I’ll do my job as I’m supposed to. They do their job as they are supposed to. We have a productive functioning society. When the rules break down corners get cut more and more. Before you know it, they’ll want us filling their bag of food too. It’s the principal dammit and I’m gonna stick by it.
Weird hill to die on. I’m from a smaller market. I help my Wawa pals get orders together all the time. Helps me get out of the door faster, they appreciate it. We’re on a first name basis at this point. Everybody wins
I don’t want DD to fill my drink order. I thought restaurant had it ready?
I'm a courier not a food service worker.
Dammit Jim, I’m a doctor not a soda jerk
Yeah, I don’t think it’s right when places are telling you to fill up the drinks and I don’t care what DoorDash says, it’s not sanitary. There’s really no excuse for any place not to have the drinks ready with the entire order. I don’t argue with anyone either if the drink isn’t ready I just take off, right here where I live enough people complained that Wingstop now not only fills up the cups themselves, but they have the sticker to cover it. Never thought I would see that lol.
McDonald’s is the best at least where I live. The drinks are in the bag. a shopping bag with a handle and it’s all sealed up.
DD says not to do it, honestly.
Idk. When everyone points the finger and the customer doesn’t get what they want, seems like a system breakdown. Personally, being a caring individual, I would probably fill it but sounds like there is a potential legal issue here. Might be best to deliver the empty cup and explain that you’re delivering everything they sent you with. Let DD sort it out.
I haven’t had a problem come up yet, but if there was ever an accusation from a customer about their drink, I would probably claim that the restaurant filled the cup, and that I never touched it except to carry it. I’m not sure if that would work, but that’s my plan. Some restaurants will put a sticker covering the straw hole, which is also good .
The key issue is that DoorDash’s business model operates mostly as an in between that buffers all involved parties from each other while at the same time shifting the blame toward whoever they’re not dealing with “Unhappy customer? Blame the driver and the store? Unhappy driver? Blame the store and the customer. Unhappy store? Who cares, what’re they gonna do?” - DoorDash
I just fill it because then I know it’s right and it gets me out faster.
This was one thing I just didn’t care about. I could fill it with the proper amount of ice , double lid it and put it in the carrier properly. I bought small clear door hanger bags, put all the drinks in those 1st then the carrier
I mean, in their defense, they never have to fill anyone's drink except at the drive thru (if they have one) so expecting them to do something they probably don't consider their job because they never do it is a bit much to get mad about, doncha think? Also, seriously, you signed up to be someone's food courier; if you shouldn't be filling these up because you don't have a valid food handler's permit, then I think that opens the door to forcing all of us to get them or not be able to deliver at all - right now these delivery services are being treated like having a friend grab your food for you, and in that case, the friend would be expected to fill the drinks. It's a silly hill to die on, and if you follow the logic all the way to its logical conclusion, we're all going to have to pony up for a valid FH permit or risk being deactivated if you demand that only "certified" people fill up drinks. Otherwise, just decline orders without drinks. If I can deliver them on an electric bicycle, anyone can deliver them, though. Really not difficult.
Filling them up without a permit, where one is required, opens you up to fairly massive legal ramifications if something goes badly (like them getting sick after drinking it). I'm not taking the hit for some restaurant's decision to ignore the local health code. None of these food delivery services are treated like "having a friend grab your food for you"... I'd love to see your evidence for that though.
Is it even against the policy? I have no idea. I never mind doing it because most of the time it just means I get to leave faster
How is it against policy which I see that it would be it makes sense, but how because it even says this restaurant may make you fill drinks in the app for some places like burger fi
Because Doordash lets the restaurants fill that part out themselves and just doesn't monitor it because any legal repercussions for it wouldn't be on DD but the courier
Yeah I think it says it for Wingstop also
i never cared one way or another and even took advantage by refilling my tumbler while i was at it
This is the way
We aren’t food certified. It has nothing to do with policy. It’s a legal issue.
But since we aren't required to have one at all, aren't we effectively being treated like a friend picking up the food? I don't think they would expect not to fill their own drinks in that situation. If the legal issue gets pressed, all I see happening is all of us being forced to get our food handler's cards, not them excusing us from filling drinks up lol.
You don't require a permit to carry food, just to prep it. And filling a drink is, in most regions that have these codes, prep. They can have customers do it because the liability passes to them and it's their food.
Again to me it’s principal, I don’t work for Wing Stop etc
💯
Also, quite often in those restaurants, the order in the app will say "you may be asked to fill drinks at this restaurant". So, apparently, it's no longer against DD policy.
Restaurants fill that out and I don't see why DoorDash should care since the liability is to the driver
Courts have often agreed that DoorDash holds liability to conduct regarding their drivers. Often, when a dasher gets into an accident (especially if they kill someone), DoorDash is directly named in the lawsuit.
Doesn't mean much. "Often" isn't always, so it stands to reason DoorDash doesn't have as much reason to care. Contractually, DoorDash isn't liable so it's always going to win plenty too and won't ever face the full brunt of it.
Are they going to let me use a handwashing station? I've been driving my car and touching doorknobs all day at very best.
Exactly- yuck don’t want that by my driver
Yeah, this is dumb, IMO. Yes, technically the restaurants are supposed to fill the drinks, so they can put a little sticker over the opening for the straw and guarantee nobody tampered with them. In reality? Almost nobody cares, especially with us past the pandemic insanity. Most of these fast food places have drink machines out in the lobby, and I'm sure it's a constant thing seeing someone offering to fill a drink for someone else sitting at their table, as long as they're getting up to fill their own. I fail to see how that's any different than a stranger paying you to go get their drinks/food for them? They're trusting you to handle it safely and properly -- just like you trust the people working behind the restaurant counter to do the same with what you're ordering from them. I'd rather fill the drink sometimes, so I can get out of the place quicker. (Frees them up to bag up the rest of the order.) And I can make sure I got them the right drink that way too.
Wingstop does this. The order is ready when I walk in and usually am on hourly. I fill the cups and have no problem doing it. They are doing a good job, so it's cool with me.
Lucky, the wingstops in my area are always so behind, ive heard the estimates they give to walkin customers and its been up to an hr at times
Dude the Wingstop in my area is the absolute worse. Not only do they have ridiculously long waits (even when they have no one dining in), but they LIE about how long the wait will be EVERY SINGLE TIME. Me: “How much longer will my order take so I can update my customer?” Wingstop: “Oh like 4-5 minutes, it’s almost done” 20 minutes later and I’m being told “5 more minutes!” Last time I checked 5 minutes isn’t the same as 20 minutes Jessica 🤬
Idk I just don’t care enough about it. The most I’d do is let the customer know that I’m making their drink
The app tells me I may have to fill my own drinks at some places
Aint that crazy 🤣😭😭
I thanked the worker for the cup and got myself some cold water. 🫠 I would not be brave enough to do this intentionally had I known they intended for me to fill the customer's drink.
Just fill the cup dude. You could spend 10 minutes making a scene. Or 30 seconds filling up and being out the door.
I spend 30 seconds giving them their last chance to fill the drinks or im gone without them, customer will have to complain for credits or just stop spending money/buying drinks at that specific place
This is not good- and I would give you a bad review and tip
Why is this not good? And i only do it to non tip orders anyway, ill happily fill drinks for some1 whos tipping, would even add in a snack or treat as a “thank you” to them. But non tip orders?? Yall can kick rocks into the empty cup i bring you, if i decide to bring that. Dont disrespect me ordering from a place you dont wana go to yourself, and expect me to care about a dam rating?! Hilarious. But i love all the customers but treat others the way you want to be treated. Ill never order without placing a tip i even tip when i dont have to because i APPRECIATE STUFF. But when it comes to doing the restaurant job for a non tipper…. YEA RIGHT
Also and I’ll shut up/ quit expecting no tip. And start expecting them w a good attitude. I think you’d get more if you had a better attitude.
Ppl be happy to see me deliver with a smile, the ppl love me bro im a likable person but i been on dash platform for 2 years, i think i know what im talking about lil guy. Now keep placing your no tip orders until doordash goes outta business, and have fun going to pick up your own food
You are so sad- first don’t use DD. Now Wouldn’t order bc of you Re a drink. But I’m a good tipper. Plus on IC delivery I get BOGO and bc too much for me I give to driver. I never not tip or do something nice for the ppl who help me. I’m older now and it’s hard to get groceries and get in house. I’ve had great ppl who I appreciate bc make my life easier. I wish you could be upbeat and smile and be happy. Provide a service and yes there are good ppl who will reward you. I wish you the best and some good tips plus true appreciation. You do deserve it. Best
Yea i do get good tips on IC, and doing IC i do the MOST for the customers, so i appreciate their appreciation. DOORDASH CUSTOMERS can care less about you!! Its more IC customers that see shopping for them as a necessity and they enjoy when i shop for them! I wish i could upload my review comments to give you a glimpse but its not letting me add a picture. I have great customer service abilities but there is just some things that i wont let take advantage of my kindness anymore. Ppl would accept your kindness and not even say thank you, not even appreciate how you “went out of your way” for them! Some would even disrespect you, so with doordash i give what they give. And IC i give my all because some ppl really need it. Doordash is not a necessity and fountain drinks are not a necessity, but groceries are. And have a good day, if you really tip you drivers/deliveries then awesome and its good you are not like the ppl out here just trying to TAKE ADVANTAGE of ppl and their resources to a detriment
But the main thing I want to say to you- is think of yourself- you waiting for an order and no soda at home … and here you come w half my order… bc too lazy to fill a cup… and now my food is no longer hot bc I have to call DD and complain and still don’t get a drink! If you are not going to be sure you have an order correct/ then get out of this - bc you will always disappoint and upset the customer. And if the customer was me- any tip would no longer exist for you! Plus a meanass rant about you would be in my evaluation- and you’d deserve every word
I do think of myself, i DONT drink fountain drinks, they are TERRIBLE and its barely cleaned, and never cleaned on the backside or internally. And i dont drink soda. SO IN MY CASE IT IS PERFECT, i would have a drink at home, maybe some simply lemonade or kiwi strawberry juice or even a cold water bottle, if i go order from a nice fast food place i NEVER get a drink in a cup, except i would go into mcdonalds just to order a sweet tea (dont eat their food) but thats it. All of you who are brainwashed to crave fountain drinks with your unhealthy fast food are just “out of luck” if you think im required to do anything for you for free. Yall outta yall dam minds but i appreciate the sentiment
Reason you probably are so upset and don’t get tips. I don’t always put a tip on an order bc if I have cash I just tip when they come. I figure better for them - but seeing all the comments I have just added to order bc apparently ppl think no tip. In a restaurant frequently I give cash tip. Better for server. But here ppl are anticipating no tip
Mannn i been trusted in that method, DOESNT WORK. If the customer orders off an app, AND PAYS THE RESTAURANT BY CARD, what would prevent them from paying me by card???? 9/10 is NEVER a cash tip. 1/10 IS a cash AND card tip, from experience
Lol, you're so overdramatic my guy. You realize you're not a civil rights actavist right? You're just delivering lukewarm fast food to stoners and work at home parents.
Even more perfect, i dont have to be all extra uppity and make sure to have everything “correct”, just because the store doesnt give af. Im glad thats all im delivering to because if it was the mayor id expect he wants his drink or it will be problems
Nope. If asked I will take care of it. It takes a whole 3 seconds. Not sure why people have such an issue with this..
To many folks want to stand on principal for the most meaningless job.
DoorDash as a job is pretty meaningful to customers that use the app. To a customer, without DoorDash, they may starve!!
It only bothers me when they hand me the food first and then decide to tell me they want me to fill the drink. Like couldn’t you ask me that before you finished the food?
Naw for me its when the food already done when i get there, and they just got the cups waiting on the side with it like they couldnt fill the drinks before i got there, then act confused as to why they have to make the drink for their customer 😭😭 if i didnt have any decency abt myself, i would spit on the cashier lazy azz for that right in they face
You don't have to explain yourself. Take the food, and leave. Call support and tell them that the restaurant refused to prepare their drinks and was trying to hand you an empty cup. It's important to remember that they're not your employees or employer. You have no need to explain yourself nor to you have the right to tell then what to do. Doordash has a restaurant investigation team, let them deal with it.
Or you could get over yourself, take 5 seconds to fill the drink and move on. Go ahead and waste your time over a soda if your time is that unimportant to you.
Or you can just leave without the drinks, no need to waste time making a drink thats supposed to be prepared already. Just leave and let them get the bad reviews
Wasting ten seconds? You are hilarious dude.
🤣😭🤣😭 its just the fact the real workers didnt even wana take the 10 seconds to make it sometimes you gotta match petty with petty to make the petty understand how petty they being 🤣😭 i feel you tho
Ok kid. Matching petty with petty is not what mature adults do.
Im sorry you right, the meek will inherit the earth
Also very important to note that let’s say the customer reports their drinks as missing because they didn’t get filled by the restaurant and you wouldn’t do their job for them, any negative dasher reviews that that customer leaves will be automatically excluded from your ratings!
Do your job
Thats what i tell the workers and they say “they dont have to do it”. I do my job, well within my contractual obligations. Now go do your job packaging those chex mix bro, those boxes wont pack themselves!
So just short the customer their drink ? And y’all wonder why people rate u terrible , I honestly don’t care about policies or whose job it is , I just want EVERYTHING I ordered every time 🤷♀️
Lol drivers that fill your drinks are drinking from and spitting into the cup. Enjoy you next delivery.