Dude. What do you mean?
"Packages whose declared value is under $800 ($100 in the case of articles sent as bona fide gifts from persons in foreign countries to persons in the United States and $200 in the case of articles sent as bona fide gifts from persons in the Virgin Islands, Guam, and American Samoa) will generally be cleared without any additional paperwork prepared by CBP. However, CBP always reserves the right to require a formal entry for any importation and generally exercises this option if there is something unusual about the importation, or if important documents such as an invoice or bill of sale do not accompany the item."
Also here:
[https://www.dhl.com/discover/en-my/logistics-advice/import-export-advice/All-You-Need-to-Know-About-US-Import-Tax-and-Duties](https://www.dhl.com/discover/en-my/logistics-advice/import-export-advice/All-You-Need-to-Know-About-US-Import-Tax-and-Duties)
As someone that have worked with selling from Sweden to the US. About 70% of our sales was Americans. They are not used to duties, because they are duty free up to 800 dollars. Where are you shipping from?
AOV is over $1200, the fact you stated above is plastered on our terms and shipping pages. Yet the shock and awe experienced by 90% of these people is getting old.
It's like spoon feeding a bunch of children who haven't dealt with the rest of the world before.
I'm curious what point you are conveying other than they need to put the adult pants on, read the fine print, and pay up.
Bold comment if you assume these are JUST buried on a terms page.
Apparently stating this on the cart, order confirmation, terms and faq isn't enough for the illiterate customers.
So something like giant popup stating hey you're likely going to have to pay X in duties is the only solution for the goldfish minds these days? Nah.
Share storelink? Or are you just here to vent about that you have goldfish customers? That is honestly disgusting.
And yes- If the normality of the customer is "I dont have to pay import fees", then you SHOULD give them a popup.
There are services that will calculate tax and duties at checkout and even let the customer prepay for them. Why don't you use one of them if this is that big of an issue for you?
How long will it take before it dawns on you that people won’t seek out the terms and mostly don’t bother with the shipping page? Do you think after these consistent problems you should be whining about it or doing something about it?
I shan’t pay duties…I doody on your duties!
Just kidding on the statement above of course! But to be fair- might be a bit of American Culture to complain and balk at taxes. If you are selling in Brazil…you would typically follow and learn about Brazil’s culture…in China…China’s culture.
IMHO, if a lot of American’s are missing this…then maybe there is another solution you could employ for that target market… it is pretty rare here for the average customer to pay a duty. Heck, if you get an email from “DHL” saying you owe a duty-it is most likely a scam…lol.
This is a frustration from customers from all over the globe, but especially countries with lower import thresholds than the US.
There are a few options to combat this that you should definitely consider given then headache it is causing you and your customers.
Shopify Managed Markets (formerly Markets Pro) can allow you to calculated duties and taxes to recipients and it is collected at checkout.
Zonos- similar to the above but is not tied to Shopify
Boy you must be gold star service! "Read the terms and grow up" Wow. It's not Americans that are incompetent, it's you. If you have a series of customers that have a negative experience, change your process, don't blame the customer. It would seem like one of your customers had an issue so you just took to the internet to do some complaining of your own.
Bold comment if you assume these are JUST buried on a terms page.
Apparently stating this on the cart, order confirmation, terms and faq isn't enough for the illiterate customers.
Have you tried reaching out to them and insulting each of them directly? That would surely help your sales.
Dude. What do you mean? "Packages whose declared value is under $800 ($100 in the case of articles sent as bona fide gifts from persons in foreign countries to persons in the United States and $200 in the case of articles sent as bona fide gifts from persons in the Virgin Islands, Guam, and American Samoa) will generally be cleared without any additional paperwork prepared by CBP. However, CBP always reserves the right to require a formal entry for any importation and generally exercises this option if there is something unusual about the importation, or if important documents such as an invoice or bill of sale do not accompany the item." Also here: [https://www.dhl.com/discover/en-my/logistics-advice/import-export-advice/All-You-Need-to-Know-About-US-Import-Tax-and-Duties](https://www.dhl.com/discover/en-my/logistics-advice/import-export-advice/All-You-Need-to-Know-About-US-Import-Tax-and-Duties) As someone that have worked with selling from Sweden to the US. About 70% of our sales was Americans. They are not used to duties, because they are duty free up to 800 dollars. Where are you shipping from?
AOV is over $1200, the fact you stated above is plastered on our terms and shipping pages. Yet the shock and awe experienced by 90% of these people is getting old. It's like spoon feeding a bunch of children who haven't dealt with the rest of the world before. I'm curious what point you are conveying other than they need to put the adult pants on, read the fine print, and pay up.
[удалено]
Bold comment if you assume these are JUST buried on a terms page. Apparently stating this on the cart, order confirmation, terms and faq isn't enough for the illiterate customers. So something like giant popup stating hey you're likely going to have to pay X in duties is the only solution for the goldfish minds these days? Nah.
Share storelink? Or are you just here to vent about that you have goldfish customers? That is honestly disgusting. And yes- If the normality of the customer is "I dont have to pay import fees", then you SHOULD give them a popup.
There are services that will calculate tax and duties at checkout and even let the customer prepay for them. Why don't you use one of them if this is that big of an issue for you?
[удалено]
Ok, and you continue to assume these terms are not clearly presented during checkout. All good.
How long will it take before it dawns on you that people won’t seek out the terms and mostly don’t bother with the shipping page? Do you think after these consistent problems you should be whining about it or doing something about it?
I shan’t pay duties…I doody on your duties! Just kidding on the statement above of course! But to be fair- might be a bit of American Culture to complain and balk at taxes. If you are selling in Brazil…you would typically follow and learn about Brazil’s culture…in China…China’s culture. IMHO, if a lot of American’s are missing this…then maybe there is another solution you could employ for that target market… it is pretty rare here for the average customer to pay a duty. Heck, if you get an email from “DHL” saying you owe a duty-it is most likely a scam…lol.
Fair point Doody bear!
I do doody a lot! Lol
This is a frustration from customers from all over the globe, but especially countries with lower import thresholds than the US. There are a few options to combat this that you should definitely consider given then headache it is causing you and your customers. Shopify Managed Markets (formerly Markets Pro) can allow you to calculated duties and taxes to recipients and it is collected at checkout. Zonos- similar to the above but is not tied to Shopify
Boy you must be gold star service! "Read the terms and grow up" Wow. It's not Americans that are incompetent, it's you. If you have a series of customers that have a negative experience, change your process, don't blame the customer. It would seem like one of your customers had an issue so you just took to the internet to do some complaining of your own.
Bold comment if you assume these are JUST buried on a terms page. Apparently stating this on the cart, order confirmation, terms and faq isn't enough for the illiterate customers.