Are you aware that you are pleading on a "private" Subreddit moderated by a Luba 1 owner. I think your cries for help will *likely* fall on deaf ears here. Perhaps you would have better luck on the "official" Subreddit found here:
r/MammotionTechnology
I wouldn't call us private as everyone is welcome here, but more like unofficial or independent. The mammotion team do drop by every now and then.
I agree that the poster might have better luck on the official subreddit or DMing mammotion Potter or Evelyn.
Same. Through the app. Front axle broke and they insisted I send it in for a repair. They wouldn’t send me the axle so I could repair it myself. But they supplied the shipping label pretty fast. Just keep in mind they are in China and if you are in the US unless you are trying to contact them in the middle of the night you will most likely send a message and have a reply the next day.
You may or may not remember me, I posted my luba after it got destroyed by... Something two weeks ago; hit by a car, teenagers or a bear? I still have no idea. Anyways like many commenters here I assumed I was SoL and just venting in these forums but a Mammotion rep actually contacted me on Reddit and they fixed it (I did pay for it, bill came to $800). I also found they are very useful on the phone. The process was pretty strange and informal, coming from someone used to dealing with American corporations. But the turn around was super fast and they were quite friendly.
Who did you talk to? I’ve found them to be pretty useless. I’m in the U.K and yesterday I called the help desk in Germany, another’receptionist’ who has little understanding of the product and just seems to be trained to say sorry and that they will ask the tech guys to hurry up. Again I was promised an email and yet again - nothing!
Yeah I also have had a problem before and I had a similar issue where I wasn't getting answers and then suddenly my replacement luba just showed up. I spoke with yoyo who was very helpful.
Yoyo is an appropriate name, he? comes & goes. He was helpful with the mower that’s back with them for a repair (after trying to deal with people who appeared to know a lot less than me) but it still took 10 days for them to agree it needed to go back, and a week after they confirmed receipt I’ve not heard anything.
I think I have already commiserated with you on another thread, but I have a series 1 solid front wheels that is now giving random 1420 errors as well. That is why it died mid mow yesterday I think. It must be software not hardware. All these unrelated issues after the last update would seem to be a huge coincidence. I think we have to hope for a better update.Â
I don’t think Mammotion management read any of these threads, otherwise these issues would be sorted. Existing customers should the best ambassadors for a company and a dedicated future customer base.
We all love the mowers but hate the awful service and so wouldn’t recommend or buy more.
Are you aware that you are pleading on a "private" Subreddit moderated by a Luba 1 owner. I think your cries for help will *likely* fall on deaf ears here. Perhaps you would have better luck on the "official" Subreddit found here: r/MammotionTechnology
I wouldn't call us private as everyone is welcome here, but more like unofficial or independent. The mammotion team do drop by every now and then. I agree that the poster might have better luck on the official subreddit or DMing mammotion Potter or Evelyn.
I agree with you. "*unofficial or independent*" would definitely have been a better choice of words. . . 😉
Mamotion is not an American company They do not offer customer service The product itself is still a beta version. But I still like it....
I'm in the US and customer service has been great.
Through the app, Through email, FB messenger or you can call
Same. Through the app. Front axle broke and they insisted I send it in for a repair. They wouldn’t send me the axle so I could repair it myself. But they supplied the shipping label pretty fast. Just keep in mind they are in China and if you are in the US unless you are trying to contact them in the middle of the night you will most likely send a message and have a reply the next day.
How did you reach them?
You may or may not remember me, I posted my luba after it got destroyed by... Something two weeks ago; hit by a car, teenagers or a bear? I still have no idea. Anyways like many commenters here I assumed I was SoL and just venting in these forums but a Mammotion rep actually contacted me on Reddit and they fixed it (I did pay for it, bill came to $800). I also found they are very useful on the phone. The process was pretty strange and informal, coming from someone used to dealing with American corporations. But the turn around was super fast and they were quite friendly.
Who did you talk to? I’ve found them to be pretty useless. I’m in the U.K and yesterday I called the help desk in Germany, another’receptionist’ who has little understanding of the product and just seems to be trained to say sorry and that they will ask the tech guys to hurry up. Again I was promised an email and yet again - nothing!
Yeah I also have had a problem before and I had a similar issue where I wasn't getting answers and then suddenly my replacement luba just showed up. I spoke with yoyo who was very helpful.
Yoyo is an appropriate name, he? comes & goes. He was helpful with the mower that’s back with them for a repair (after trying to deal with people who appeared to know a lot less than me) but it still took 10 days for them to agree it needed to go back, and a week after they confirmed receipt I’ve not heard anything.
Glad you got yours sorted, maybe I’m being a bit cynical but they earned from your job lol
I think I have already commiserated with you on another thread, but I have a series 1 solid front wheels that is now giving random 1420 errors as well. That is why it died mid mow yesterday I think. It must be software not hardware. All these unrelated issues after the last update would seem to be a huge coincidence. I think we have to hope for a better update.Â
I don’t think Mammotion management read any of these threads, otherwise these issues would be sorted. Existing customers should the best ambassadors for a company and a dedicated future customer base. We all love the mowers but hate the awful service and so wouldn’t recommend or buy more.
Believe me I’ve pleaded everywhere, still no response!
Have you tried calling customer support?
ping Mammotion Potter on the Facebook group.
I wish I could join the FB group. I probably miss a lot of info
Yes in the FB group they have a dedicated team of 3 people to answer things. They are also very active via DM.