This is the only acceptable response to the picture!
Anyone who had to test for The New York Pizza Academy, or The Pizza Academy of New York would know this!
Missing a slice? Demand a refund? If not promptly given, it's credit card chargeback time along with this picture being posted across social media, yelp, google, etc.
I'm also not eating any of it. I don't know where the thief's hands have been.
the problem is cleaning the pizza off the roof. Unless you re-roofed with like a metal roof or something more easily washable, washing the pizza off an asphalt shingle roof would be a pain in the ass.
This is brilliant. Simply have a sign out front that says "reusable roof toss pizza - $5". No cleanup, they can have do overs if they screw up, cheap for them and makes you some money.
Normal family. And they are absolutely NOT happy about all the attention the house STILL gets. They have legit made signs that read something along the lines of “we dont mind you taking your pictures, but please dont disturb the occupants of the house.”
Dont know if theyre exactly normal…they sit out front on camping chairs 7 days a week yelling at anyone who dares walk along the sidewalk or glance at their house.
I get the desire for privacy but they bring more shit to themselves by egging people on.
Contact first, because it could be a disgruntled delivery driver who is quitting. If the business shrugs it off then go on social media. Don’t ruin the business if it was beyond their control and they did everything possible to make it right.
I mean... how easy is it to just remove a slice when you get it and snap an outrage pic while eating that slice yourself lol.
are we really going to make delivery people snap a pizza pic when they drop it off as proof? because that's the direction we're going.
That's why many places that use 3rd party companies are using stickers and other methods to prevent tampering.
And yes, if we need delivery people to stick around to verify the order is correct and full then so be it.
Avoid using food delivery services and stick to in-house employees. When I used food delivery regularly before it became huge, I was ordering from a joint until I discovered that they had in-house delivery. Not only that, there were about 25% more items on the menu and the delivery cost + tip was about 30% of what it would have been with the app. Nowadays I just go pick shit up, fuck it, too many bad experiences.
The very simple solution that works against scammers is statistics. You can steal a slice one time but if you do it twice, you're going to be outside confidence intervals and it'll be obvious to the delivery app company that you need to be banned.
Also, how do we even know this was a delivered pizza and not a frozen grocery store pizza that OP left in the oven too long and then put the burned crappy pizza on an old delivery box? Notice that OP didn’t mention which pizza place this was. Very suspicious. Does OP want everyone to riot and burn down all pizza places, or just ones that don’t sell by the slice? Because that’s where this is going, folks.
I agree with all that, but you also don’t know where the people’s hands have been that made the food in the first place. I work in a restaurant and while I personally wash my hands every 20 minutes, there’s some people I work with who I’ve never seen wash their hands once. Restaurant kitchens are fucking disgusting unless who ever is charge gives a shit, and 90% of them don’t in my experience.
I’ve been in the industry for almost a decade now and I will not eat at any restaurant that isn’t fast food, because they’re held to a higher standard believe it or not. I work in a “high end” restaurant and I haven’t seen a health inspector come through in over a year now. And if they just popped in randomly we would get an F-
>. And if they just popped in randomly we would get an F-
If you really believe that, you should call the health inspector. Otherwise you're being just as complacent in serving people unsanitary food.
It’s gonna vary by state but you should be able to submit a complaint to the health department anonymously online nowadays. That being said, if it’s really as bad as you’re saying, they could shut your restaurant down and you’ll be out that way
Depends on the country and province/state you live in.
This usually is the responsibility of the municipality, so I would look up what options your town/city have for reporting food health and safety violations and go from there.
Sometimes it's not possible to stay anonymous, but that doesn't mean your identity is reported to the restaurant.
>I agree with all that, but you also don’t know where the people’s hands have been
.... none of us even know that slice was stolen... cameraman could be eating it right now behind the camera.
Believe me, I get it. I worked in kitchens throughout college and I've seen some stuff that can't be unseen. But some random delivery dude, that touches door knobs and other gross things all day and 100% isn't washing his hands in his car? Yeah, f that.
Complain to the restaurant and the delivery service first. Disputing charges is a last resort and will get *you* in trouble with your card issuer if you use it too much.
This is a requirement to do a chargeback with my bank. You need to have first contacted the merchant to request a refund or replacement, and they have to have told you no.
They go to the transaction agent and try to cancel it if you get flagged a few times you get trouble.
Besides why the Eff wouldn't you call first and figure out what happened?
> They go to the transaction agent and try to cancel it if you get flagged a few times you get trouble.
While it's certainly worth attempting to have reasonable dispute settlements with food delivery--in part because that's the only way the people **directly** responsible even have a chance to be disciplined for it--the type of business that would tell you "no" to the refund in this case would try to cancel your chargeback **regardless**. So "if you get flagged a few times you get trouble" seems like a silly thing to say.
Yeah but if they tell you "no" and your credit card company puts eyes on you, you have a paper trail to back it up.
I mean, evidence collection is a huge part of these disputes. If you can easily prove you made a reasonable attempt to persue a refund you're simply not gonna get in hot water with your credit card company. You're their customer, not the business you patronize, and you're a valuable one at that. CC companies make thousands off your day-to-day purchases.
The restaurant is obviously not at fault and of course the driver won't admit anything. Need to report that shit to the delivery service for a refund and to at least start a paper trail on the driver, if not just fire him right now.
All else fails do the charge back of course.
Who the hell thought it was a good idea to make delivery drivers independent contractors? Blows my mind that it actually took off. People actually out there paying folks to pick them up burger King.
Who do y'all bank with that it's that easy?? I've tried to chargeback transactions for goods I didn't receive but was clearly told that I could only report *unauthorized* usage. If I want to try and dispute something I have to tell them I don't know where a charge came from and depend on them not being able to verify the transaction.
Edit: I have Chase, Only debit though which appears to be the problem.
Then you need to find yourself a much better financial institution, my dude. Any institution worth its salt will have some sort of customer email address you can email. You initiate a dispute, send them an email with the dispute ticket number and photo proof of the poor quality of the goods and/or services, and inform them you are initiating a chargeback because of said poor quality. A vast majority of the time, the financial institution will process the chargeback with no further complaints. Their job is to keep you happy so you keep using their banking or card services. Furthermore, the financial institution actually earns money whenever a chargeback like this is initiated, anywhere from $10-$50 depending on the chargeback amount. And no merchant wants to pay these chargeback fees to the bank, so it helps keep the merchants honest.
Then you send that same photo proof to the place you got the same goods and services from and politely inform them that this is the reason the chargeback is being initiated- in this case, a pizza box open and an entire slice missing from it.
It's the delivery guy. The restaurant can make themselves a whole pizza whenever they want. I would complain to the delivery app because he's going to be doing this to others. You might get something from the delivery company.
I don't use the delivery apps. Never have and never plan on it. There seems to be too many opportunities for issues to arise, it's hella more expensive, and I have trust issues lol. So I always order directly from the pizza places or Chinese places. If they don't deliver, I either need to find something to make at home, or drag my lazy ass out the house to go get food, lol. I'm aware this isn't an option for many people who have been helped by these delivery services though.
It amazes me the people that keep complaining about the state food is delivered in, complaining about how long it takes, complaining about having to pay higher prices than if they ordered at the place, complaining about high delivery fees, complaining about ridiculous tipping amounts, complain about being required to tip before even receiving their order, complain about food never arriving, complain about food left in the rain, complain about cold and soggy hour-old food, complain about paying twenty five bucks for a fast food hamburger meal, complain about never having enough money without realizing they are spending hundreds a month on overpriced fast food and deliveries alone, complain about how the delivery people should be paid more, complain complain complain...
...and then go right back and do it all over again. Like they learned **nothing**.
I, too, have never used a delivery app. Never seen a reason for it. It makes zero sense to use them, given all the problems people run across.
They also give me 40% offs randomly a every few weeks. You combine that with BOGO deals and you’re only paying like $5 more than takeout. You just gotta order for leftovers.
This. I used to work in a deli that made pizzas. We made "practice" pizzas every shift. I never considered taking a slice from a customer because I could make my own whenever I wanted.
I worked as a pizza delivery driver in college and I always made a pizza at the end of my shift to bring home. It was fun to practice making my own pies and, as a broke college kid, it was nice always having a pizza in the refrigerator.
And they’re also sick of pizza. They would probably want something other than pizza for dinner, but idk. I worked in a Italian restaurant and everyone was sick of the amazing food.
Ive worked in several restaurants and we would always trade food with nearby restaurants since everyone was sick of it. It was a great arrangement lol.
You complain to the people you ordered from and paid. Whoever that is-- a deliverer who contracted a restaurant or a restaurant who contracted a deliverer-- that was the one you asked to get you a pizza, and whose responsibility it is to make sure it's not fucked up.
Then I would cancel the order on my card under failure to provide agreed upon services.
Then I would post multiple reviews using this picture, and shame the company.
This is the correct answer. Sometimes though a bank won’t bother contesting a $20 dispute because it’s not worth their time and just credit the amount back to your card. The real power is within reviews on Google and Yelp (legitimate frustrations, not just Karens who were mad because the pizza was 5 min late).
Always worth the banks time. They charge the merchant somewhere between $10-$50 regardless of who is at fault each time there is a dispute. It’s a money maker for the banks. The merchant is out more than the value of the pizza the instant you dispute. And if they lose they are put your $20 plus the fee.
There is definitely $$$ involved.
Also the chance of the card company not allowing payments from that business anymore, if there are enough chargebacks to that business. However the chances of say VISA not allowing payments to Dominoes or such is very very very low.
Local pizza joint with a delivery driver taking a piece of the pie will absolutely lose their ability to process cards if they keep that chump on staff, though.
>They charge the merchant somewhere between $10-$50 regardless of who is at fault each time there is a dispute
That's honestly terrifying if you're a small business owner jfc.
That's why in general smart ones take it seriously if you threaten to charge back. And honestly if you are decent, you give them a chance to make it right before you go straight to chargeback.
I think many people do not realize this. It requires a certain person to go up to a stranger and ask for a favor like this. Sometimes it is someone taking abuse of the situation, but in my experience, it is someone really desperate. I would definetly give a slice or two. It doesn't hurt me to share.
A delivery driver who needed to eat that bad could either a)very likely eat some of plenty of the free pizza the restaurant has laying around, or b)just eat the pizza himself and say he wiped out and dropped it and just threw it away, amongst other easier solutions than asking the very person you're delivering to if they could give you a slice or two, lol. I have worked in some pizza joints for quite a while when I was younger and can confidently say I've never heard of an employee asking a customer to give them some of their food, lol.
Maybe it was just because my boss was a drunken asshole, but we weren't allowed to eat any mistakes/no pickups. If he was there, he would take it to the bar across the street, otherwise we had to throw it out.
Yea, place I worked at in college had that rule too. It's so employees don't intentionally fuck up orders to get food.
However I can definitely tell you it was not followed and everyone except the owner/gm didn't care.
lol i used to swipe and cook up a mountain of chicken tenders slathered in cajun butter and keep them on the seat next to me on deliveries. the store "managers" were like 18-19 y.o. who would smoke weed in the walk-in
Was the delivery guy an employee of the restaurant or did you use another delivery service?
If the latter, that’s why I refuse to use those. They fuck everyone over - the restaurants, the drivers, and the customers. And then you get stuff like this from asshole drivers. I had a shitty roommate for a while who worked for one of the apps and would steal people’s milk shakes and eat half of the French fries and stuff like that. Then she would blame it on the restaurant - “oh, they must have forgotten to include it”.
I went to a place to pick up my to-go order and while I was waiting for them to finish it, I saw a DoorDash guy come in and pick up an order, then went into the bathroom for a couple of minutes with the bag. Don't know what he was doing in there but I know I don't want to put my food into any questionable situations. Solidified my choice to always pick up on my own.
I delivered pizza and the struggle I found is that from the pizza place's perspective we can't tell if you're full of it or not. I had plenty of people call the store and try and claim that there was a slice missing, but I never touched anything. There wasn't even much of a point to touching anyone's pizza, the place I worked at would either allow you to make your own pizza to feed yourself, some worker just decided to make some weird pizza for the group, or we had some pizza that was sent back and we just ate it. It's just there was never really an instant where I was so hungry I would try and steal a slice and obviously it would end up being an accusation I had to fend off.
Also, from the pizza place's perspective if you accommodate every request like this then you're inviting being taken advantage of and maybe even gain a reputation that a customer can pretty easily scam a pizza out of the store. So, if I'm the pizza place maybe I just make the decision, yea some of my customers might get screwed over, but I'm going to trust the people I hired and protect ourselves from being taken advantage of. Like I don't blame the restaurant from not wanting to take responsibility. Like I had some of the weirdest stuff people claimed I did and I literally just delivered every pizza and enjoyed a book on a cd or the radio (this was back in the day).
Don't get me wrong I totally get how ridiculous this is and why you're upset and it even would be fair for the restaurant to just ere on the side of the customer is always right and just reimburse you for the pizza.
If I were you, I would just find a new place or just make sure to check the pizza when the driver is still there.
>If I were you, I would just find a new place
This is exactly why it's infinitely better to just rectify the situation with the customer, especially on a low cost high margin item like pizza. If they pull it again their address gets blacklisted. You'll go broke much quicker scaring away customers over rectifiable issues than getting hit by an occasional free pizza scam.
We have a rule at the place I work at, if a customer wants a refund, said customer has to bring it back to the store, or if they cannot get back to the store, we retrieve the food, regardless if it is a pickup or a delivery through us and not a 3rd party delivery service, in order to get said refund. If they go through a 3rd party delivery service, they must go through said service in order to deal with any refunds.
If they want their food remade, fine. If they want store credit, fine.
We do not take the word of any customer outright. Too easy to be abused. If you can bring it back and show us there was something wrong with it, you will get your money back.
However, if it is a delivery paid by cash, we do NOT go back to a customer's residence to do a refund. They either get credit or have to come into the store. Far too easy for a driver to get robbed. The only way a driver will give money back to the customer that isn't change for an order is if the driver is caught stealing money from said customer, like if they stated a higher price then what was on the ticket. The driver will be made to go back to the residence and give them their money back and also might lose their job.
I would personally contact Parental Revenge Center of Western America located in South Park, CO and ask for Cartman, he’ll take care of you. They have an excellent assortment of poop swatches to take a gander and whiff of. I recommend the nut and corn crunch for texture with a touch of baby green for a pop of color. That will show em’.
I’m definitely not eating it. I’d dispute the charge with my bank and give them a bad review. SMH. This is a health hazard. Who knows what else was done to your pizza.
Right? Like get your pizza for free but all these people saying dont eat it, its good enough for the delivery driver good enough for me. I just drank a 5th of whiskey. The pizza slice missing is the least of my health worries.
I'm sorry but if you are 100% sure that it arrived this way then I would contact your CC company to reverse the charge and I would post this on their social media as a warning to others.
It was probably 100% the driver but if they want to stand by them then they can feel the heat for it.
I suggest too if you have a neighbourhood facebook group or something post it there as well. Get as many local eyes on it as possible
It wasn’t delivered by the pizzeria, it had to be a third party delivery service. You’re taking the risk when you use those shitty services. You can’t blame the pizzeria.
So call that out.
And while it's shitty for the pizza place if they don't want to take some ownership since they choose to use a delivery service rather than have their own people then that's on them as well.
Most places when it's being picked up by a third party service will secure the packaging so the food can not be accessed. I assume this was not done.
And if it was a 3rd party service then take it up with their customer service. This driver will probably be banned and you will at the very least get a credit
Thats why i hate using 3rd party delivery services.
No "responsibility" for the drivers. And they take a HUGE chunk out of the restaurant's money for each order. (
Worst part is....then you reach out to the delivery svc and can only get a partial refund.
I'm looking at you DoorTrash. It'll be a cold day somewhere very warm when I order from you ever again.
For me the convenience of delivery is generally not worth it when you consider the fees and potential for incidents like this. I'd rather just pick up the food myself.
Yep.
The amount of bad actors and food spitters there outrage me. They didn't agree to tip 20% upfront so I returned their order to the restaurant? Wow.
But then when "their customers" get stolen from....literally stolen from, that co could not give a single crap.
Report it to the delivery company, if any, and to the restaurant directly. Demand refund from whichever system processed the payment. Post photo on social media while naming names.
Cardinal Rule of food service: *you do not fuck with someone's food.* It's a lawsuit waiting to happen if something goes wrong or the customer becomes ill from your actions.
Searching through this thread, I have yet to see any name of the company. OP hasn't posted it either despite so many people giving this same advise. I'm still hoping this isn't just for the internet.
I can't believe I had to scroll this far down.
Sometimes you just have to choose your battles. I guess it depends how much energy you have to expend on a pizza crusade. I've been at both points in my life. Right now I'm just at the "fuck it, it's a pizza" stage.
Can’t believe all the people saying “I’d just eat it” and not do anything? Id def call the place and put them on blast. That’s my food that I ordered. And like op said I probably would’ve given delivery guy a slice if he asked honestly, they must’ve really needed it lol
It’s Pac-Man
I would Waka-waka my ass back to that pizza place.
I’d send it Bac-Man
Fuck that was good
I hope the pizza place doesn't ghost you
I would just get cheesy bread next time. Not wasting my money on full pizza cost!
This was a beautiful moment, watching you 2 appreciate each others’ joke… love it Also both jokes are fucking hilarious. Thanks!
Beautiful.
Way to pac in the joke
how do you not have 500 upvotes i laughed out loud at this
This is the only answer lol.
This takes the cake/pie
Give this man a upvote
Done, anything else?
Continue living your life and be the pretty person you are
Damn that sounds like something i should have been doing already 🤔
Idk ok I am trying my best
same!
You can’t tell me what to do, you’re not my real dad.
Tracy's signature pizza order: “A large cheese pizza, one slice taken out, so I can pretend like I'm eating Pacman like my hero Blinky the ghost.”
Yes
This is the only acceptable response to the picture! Anyone who had to test for The New York Pizza Academy, or The Pizza Academy of New York would know this!
That delivery receipt exam is killer
Pac man ate itself 😓
):
WAKA WAKA
Cause this is Africa 💃🏻 🎶
NO!!!! This…Is SPARTA!! *Shows angry Gerard Butler face*
Aggre
Missing a slice? Demand a refund? If not promptly given, it's credit card chargeback time along with this picture being posted across social media, yelp, google, etc. I'm also not eating any of it. I don't know where the thief's hands have been.
Then throw it on their roof.
Been to that house, they have a big fence up now bc people wouldnt stop throwing pizza on the roof
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The people who live there hate it. Which is weird because I am sure a fan would pay big money for it.
I would literally have my kids selling pizzas in the driveway.
the problem is cleaning the pizza off the roof. Unless you re-roofed with like a metal roof or something more easily washable, washing the pizza off an asphalt shingle roof would be a pain in the ass.
Fake rubber pizza, perfectly reusable.
This is brilliant. Simply have a sign out front that says "reusable roof toss pizza - $5". No cleanup, they can have do overs if they screw up, cheap for them and makes you some money.
No problem, just charge other tourists to re-enact the scene where Walt gets the pizza off the roof.
And the critters it would attract
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Right? These normies smh
They were getting like 200 people a day for years. I think anyone is getting sick of that eventually.
I’d say they love it, for the sole fact that they sit outside constantly getting performatively mad at people for just walking or driving by.
Don't forget to say things like "hey look, it's the pizza-roof lady!" when you pass by.
Now that's something I'd want to take a photo of! Lmao!
This. Exactly this. Maybe add a life-sized replica of "Mike" installing bugs "right through the stucco" and some axe graffiti on the curb.
They should also add in mid-air plane collisions overhead with raining debris for a more authentic feel.
Toss a one-eye'd teddy bear into the side yard.
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Then charge money for people to come through the fence and take a photo. Bingo, there's your retirement!
Happy cake day!
Does a normal family actually live there though? Or is it just like a show house at this point?
Normal family. And they are absolutely NOT happy about all the attention the house STILL gets. They have legit made signs that read something along the lines of “we dont mind you taking your pictures, but please dont disturb the occupants of the house.”
At that point, I'd have sold the home during the peak of it's popularity and found a better house down the street.
they should find a new home and Airbnb it
They'd make a ton that way
I've seen several videos of the owners screaming at people taking videos from the street. Lots of fences and signs too.
Dont know if theyre exactly normal…they sit out front on camping chairs 7 days a week yelling at anyone who dares walk along the sidewalk or glance at their house. I get the desire for privacy but they bring more shit to themselves by egging people on.
lol no there’s not “please” about it, the chick is always outside and screams at people whenever they so much as breathe towards the house
The person who owns it also sits outside and flips off people driving by to look at the property lol.
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Don't throw me on the house
"Brought pizza, hehehe"
Brought dipping sticks!
Contact first, because it could be a disgruntled delivery driver who is quitting. If the business shrugs it off then go on social media. Don’t ruin the business if it was beyond their control and they did everything possible to make it right.
OP did contact. They refused to refund.
Fuck them then. Name and shame!
I admire a real pizza warrior. ✊
I mean... how easy is it to just remove a slice when you get it and snap an outrage pic while eating that slice yourself lol. are we really going to make delivery people snap a pizza pic when they drop it off as proof? because that's the direction we're going.
That's why many places that use 3rd party companies are using stickers and other methods to prevent tampering. And yes, if we need delivery people to stick around to verify the order is correct and full then so be it.
None of this shit works vs scammers. They'll just say the sticker was broken and the driver took the shit AFTER snapping their verification picture.
Who cares about the scammers. All I want is my pizza delivered untampered with
Avoid using food delivery services and stick to in-house employees. When I used food delivery regularly before it became huge, I was ordering from a joint until I discovered that they had in-house delivery. Not only that, there were about 25% more items on the menu and the delivery cost + tip was about 30% of what it would have been with the app. Nowadays I just go pick shit up, fuck it, too many bad experiences.
A lot of places have replaced their in-house delivery with doordash, unfortunately. So yeah, I pretty much do the same. Pick up only.
The very simple solution that works against scammers is statistics. You can steal a slice one time but if you do it twice, you're going to be outside confidence intervals and it'll be obvious to the delivery app company that you need to be banned.
If you accept something with a broken sticker then it's on you.
Also, how do we even know this was a delivered pizza and not a frozen grocery store pizza that OP left in the oven too long and then put the burned crappy pizza on an old delivery box? Notice that OP didn’t mention which pizza place this was. Very suspicious. Does OP want everyone to riot and burn down all pizza places, or just ones that don’t sell by the slice? Because that’s where this is going, folks.
> I'm also not eating any of it. I don't know where the thief's hands have been That's where we're different
Ya I’ve put stranger’s genitals in my mouth. I’m munching that pie.
I agree with all that, but you also don’t know where the people’s hands have been that made the food in the first place. I work in a restaurant and while I personally wash my hands every 20 minutes, there’s some people I work with who I’ve never seen wash their hands once. Restaurant kitchens are fucking disgusting unless who ever is charge gives a shit, and 90% of them don’t in my experience. I’ve been in the industry for almost a decade now and I will not eat at any restaurant that isn’t fast food, because they’re held to a higher standard believe it or not. I work in a “high end” restaurant and I haven’t seen a health inspector come through in over a year now. And if they just popped in randomly we would get an F-
>. And if they just popped in randomly we would get an F- If you really believe that, you should call the health inspector. Otherwise you're being just as complacent in serving people unsanitary food.
You’re right, is there a way for me to do that anonymously without losing my job?
It’s gonna vary by state but you should be able to submit a complaint to the health department anonymously online nowadays. That being said, if it’s really as bad as you’re saying, they could shut your restaurant down and you’ll be out that way
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Depends on the country and province/state you live in. This usually is the responsibility of the municipality, so I would look up what options your town/city have for reporting food health and safety violations and go from there. Sometimes it's not possible to stay anonymous, but that doesn't mean your identity is reported to the restaurant.
I guarantee you that that's easier for you to find out, than for a random redditor with no information about the jurisdiction you live in.
>I agree with all that, but you also don’t know where the people’s hands have been .... none of us even know that slice was stolen... cameraman could be eating it right now behind the camera.
For all we know, cameraman is actually deliveryman. He's posting here for tips to give to somebody that did not leave him one.
Believe me, I get it. I worked in kitchens throughout college and I've seen some stuff that can't be unseen. But some random delivery dude, that touches door knobs and other gross things all day and 100% isn't washing his hands in his car? Yeah, f that.
Void card transaction
Complain to the restaurant and the delivery service first. Disputing charges is a last resort and will get *you* in trouble with your card issuer if you use it too much.
This is a requirement to do a chargeback with my bank. You need to have first contacted the merchant to request a refund or replacement, and they have to have told you no.
How would you prove that though?
They go to the transaction agent and try to cancel it if you get flagged a few times you get trouble. Besides why the Eff wouldn't you call first and figure out what happened?
> They go to the transaction agent and try to cancel it if you get flagged a few times you get trouble. While it's certainly worth attempting to have reasonable dispute settlements with food delivery--in part because that's the only way the people **directly** responsible even have a chance to be disciplined for it--the type of business that would tell you "no" to the refund in this case would try to cancel your chargeback **regardless**. So "if you get flagged a few times you get trouble" seems like a silly thing to say.
Yeah but if they tell you "no" and your credit card company puts eyes on you, you have a paper trail to back it up. I mean, evidence collection is a huge part of these disputes. If you can easily prove you made a reasonable attempt to persue a refund you're simply not gonna get in hot water with your credit card company. You're their customer, not the business you patronize, and you're a valuable one at that. CC companies make thousands off your day-to-day purchases.
Op said both of them refused to do anything.
The restaurant is obviously not at fault and of course the driver won't admit anything. Need to report that shit to the delivery service for a refund and to at least start a paper trail on the driver, if not just fire him right now. All else fails do the charge back of course.
Who the hell thought it was a good idea to make delivery drivers independent contractors? Blows my mind that it actually took off. People actually out there paying folks to pick them up burger King.
This exactly, charge back the CC
Who do y'all bank with that it's that easy?? I've tried to chargeback transactions for goods I didn't receive but was clearly told that I could only report *unauthorized* usage. If I want to try and dispute something I have to tell them I don't know where a charge came from and depend on them not being able to verify the transaction. Edit: I have Chase, Only debit though which appears to be the problem.
Credit cards make it *extremely* easy.
Then you need to find yourself a much better financial institution, my dude. Any institution worth its salt will have some sort of customer email address you can email. You initiate a dispute, send them an email with the dispute ticket number and photo proof of the poor quality of the goods and/or services, and inform them you are initiating a chargeback because of said poor quality. A vast majority of the time, the financial institution will process the chargeback with no further complaints. Their job is to keep you happy so you keep using their banking or card services. Furthermore, the financial institution actually earns money whenever a chargeback like this is initiated, anywhere from $10-$50 depending on the chargeback amount. And no merchant wants to pay these chargeback fees to the bank, so it helps keep the merchants honest. Then you send that same photo proof to the place you got the same goods and services from and politely inform them that this is the reason the chargeback is being initiated- in this case, a pizza box open and an entire slice missing from it.
Amex and Citi don't give a damn in my experience, it's a refund now ask questions later type of situation. Highly recommend :)
Yeah the one time I tried that I was told I had to report it as a fraudulent transaction. I didn’t want to take it that far.
It is technically a fraudulent transaction. You paid for a good or service and didn't receive what you paid for.
Restaurant or delivery guy won't take responsibility
It's the delivery guy. The restaurant can make themselves a whole pizza whenever they want. I would complain to the delivery app because he's going to be doing this to others. You might get something from the delivery company.
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I don't use the delivery apps. Never have and never plan on it. There seems to be too many opportunities for issues to arise, it's hella more expensive, and I have trust issues lol. So I always order directly from the pizza places or Chinese places. If they don't deliver, I either need to find something to make at home, or drag my lazy ass out the house to go get food, lol. I'm aware this isn't an option for many people who have been helped by these delivery services though.
It amazes me the people that keep complaining about the state food is delivered in, complaining about how long it takes, complaining about having to pay higher prices than if they ordered at the place, complaining about high delivery fees, complaining about ridiculous tipping amounts, complain about being required to tip before even receiving their order, complain about food never arriving, complain about food left in the rain, complain about cold and soggy hour-old food, complain about paying twenty five bucks for a fast food hamburger meal, complain about never having enough money without realizing they are spending hundreds a month on overpriced fast food and deliveries alone, complain about how the delivery people should be paid more, complain complain complain... ...and then go right back and do it all over again. Like they learned **nothing**. I, too, have never used a delivery app. Never seen a reason for it. It makes zero sense to use them, given all the problems people run across.
i've been using delivery apps since before covid and rarely have issues 🤷. when i do, they instantly refund me, no questions asked.
They also give me 40% offs randomly a every few weeks. You combine that with BOGO deals and you’re only paying like $5 more than takeout. You just gotta order for leftovers.
Yep, I used one once, and waited over an hour for some stone cold pho. That was enough of a lesson for me.
This. I used to work in a deli that made pizzas. We made "practice" pizzas every shift. I never considered taking a slice from a customer because I could make my own whenever I wanted.
I worked as a pizza delivery driver in college and I always made a pizza at the end of my shift to bring home. It was fun to practice making my own pies and, as a broke college kid, it was nice always having a pizza in the refrigerator.
And they’re also sick of pizza. They would probably want something other than pizza for dinner, but idk. I worked in a Italian restaurant and everyone was sick of the amazing food.
Ive worked in several restaurants and we would always trade food with nearby restaurants since everyone was sick of it. It was a great arrangement lol.
You complain to the people you ordered from and paid. Whoever that is-- a deliverer who contracted a restaurant or a restaurant who contracted a deliverer-- that was the one you asked to get you a pizza, and whose responsibility it is to make sure it's not fucked up.
Then I would cancel the order on my card under failure to provide agreed upon services. Then I would post multiple reviews using this picture, and shame the company.
This is the correct answer. Sometimes though a bank won’t bother contesting a $20 dispute because it’s not worth their time and just credit the amount back to your card. The real power is within reviews on Google and Yelp (legitimate frustrations, not just Karens who were mad because the pizza was 5 min late).
Always worth the banks time. They charge the merchant somewhere between $10-$50 regardless of who is at fault each time there is a dispute. It’s a money maker for the banks. The merchant is out more than the value of the pizza the instant you dispute. And if they lose they are put your $20 plus the fee. There is definitely $$$ involved.
Also the chance of the card company not allowing payments from that business anymore, if there are enough chargebacks to that business. However the chances of say VISA not allowing payments to Dominoes or such is very very very low.
Local pizza joint with a delivery driver taking a piece of the pie will absolutely lose their ability to process cards if they keep that chump on staff, though.
>They charge the merchant somewhere between $10-$50 regardless of who is at fault each time there is a dispute That's honestly terrifying if you're a small business owner jfc.
That's why in general smart ones take it seriously if you threaten to charge back. And honestly if you are decent, you give them a chance to make it right before you go straight to chargeback.
See I'm worried about the 'decent people' part of that equation.
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If he’s asking for a slice, either it’s a banger of a pizza or he really needs that slice
I think many people do not realize this. It requires a certain person to go up to a stranger and ask for a favor like this. Sometimes it is someone taking abuse of the situation, but in my experience, it is someone really desperate. I would definetly give a slice or two. It doesn't hurt me to share.
A delivery driver who needed to eat that bad could either a)very likely eat some of plenty of the free pizza the restaurant has laying around, or b)just eat the pizza himself and say he wiped out and dropped it and just threw it away, amongst other easier solutions than asking the very person you're delivering to if they could give you a slice or two, lol. I have worked in some pizza joints for quite a while when I was younger and can confidently say I've never heard of an employee asking a customer to give them some of their food, lol.
Maybe it was just because my boss was a drunken asshole, but we weren't allowed to eat any mistakes/no pickups. If he was there, he would take it to the bar across the street, otherwise we had to throw it out.
Yea, place I worked at in college had that rule too. It's so employees don't intentionally fuck up orders to get food. However I can definitely tell you it was not followed and everyone except the owner/gm didn't care.
lol i used to swipe and cook up a mountain of chicken tenders slathered in cajun butter and keep them on the seat next to me on deliveries. the store "managers" were like 18-19 y.o. who would smoke weed in the walk-in
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The restaurant could just say you took the piece out yourself and took the pic. Which we don't know if OP did or not.
Impossible to tell based on one picture but if several people have stories and pictures posted of this place then it's a clear sign to avoid them
Was the delivery guy an employee of the restaurant or did you use another delivery service? If the latter, that’s why I refuse to use those. They fuck everyone over - the restaurants, the drivers, and the customers. And then you get stuff like this from asshole drivers. I had a shitty roommate for a while who worked for one of the apps and would steal people’s milk shakes and eat half of the French fries and stuff like that. Then she would blame it on the restaurant - “oh, they must have forgotten to include it”.
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I went to a place to pick up my to-go order and while I was waiting for them to finish it, I saw a DoorDash guy come in and pick up an order, then went into the bathroom for a couple of minutes with the bag. Don't know what he was doing in there but I know I don't want to put my food into any questionable situations. Solidified my choice to always pick up on my own.
If delivery apps cared they would keep track of how many restaurants were missing things vs drivers and boot drivers accordingly.
I delivered pizza and the struggle I found is that from the pizza place's perspective we can't tell if you're full of it or not. I had plenty of people call the store and try and claim that there was a slice missing, but I never touched anything. There wasn't even much of a point to touching anyone's pizza, the place I worked at would either allow you to make your own pizza to feed yourself, some worker just decided to make some weird pizza for the group, or we had some pizza that was sent back and we just ate it. It's just there was never really an instant where I was so hungry I would try and steal a slice and obviously it would end up being an accusation I had to fend off. Also, from the pizza place's perspective if you accommodate every request like this then you're inviting being taken advantage of and maybe even gain a reputation that a customer can pretty easily scam a pizza out of the store. So, if I'm the pizza place maybe I just make the decision, yea some of my customers might get screwed over, but I'm going to trust the people I hired and protect ourselves from being taken advantage of. Like I don't blame the restaurant from not wanting to take responsibility. Like I had some of the weirdest stuff people claimed I did and I literally just delivered every pizza and enjoyed a book on a cd or the radio (this was back in the day). Don't get me wrong I totally get how ridiculous this is and why you're upset and it even would be fair for the restaurant to just ere on the side of the customer is always right and just reimburse you for the pizza. If I were you, I would just find a new place or just make sure to check the pizza when the driver is still there.
>If I were you, I would just find a new place This is exactly why it's infinitely better to just rectify the situation with the customer, especially on a low cost high margin item like pizza. If they pull it again their address gets blacklisted. You'll go broke much quicker scaring away customers over rectifiable issues than getting hit by an occasional free pizza scam.
We have a rule at the place I work at, if a customer wants a refund, said customer has to bring it back to the store, or if they cannot get back to the store, we retrieve the food, regardless if it is a pickup or a delivery through us and not a 3rd party delivery service, in order to get said refund. If they go through a 3rd party delivery service, they must go through said service in order to deal with any refunds. If they want their food remade, fine. If they want store credit, fine. We do not take the word of any customer outright. Too easy to be abused. If you can bring it back and show us there was something wrong with it, you will get your money back. However, if it is a delivery paid by cash, we do NOT go back to a customer's residence to do a refund. They either get credit or have to come into the store. Far too easy for a driver to get robbed. The only way a driver will give money back to the customer that isn't change for an order is if the driver is caught stealing money from said customer, like if they stated a higher price then what was on the ticket. The driver will be made to go back to the residence and give them their money back and also might lose their job.
that means it was YOU!
Deliver it back to them, free of charge
I would personally contact Parental Revenge Center of Western America located in South Park, CO and ask for Cartman, he’ll take care of you. They have an excellent assortment of poop swatches to take a gander and whiff of. I recommend the nut and corn crunch for texture with a touch of baby green for a pop of color. That will show em’.
I’m definitely not eating it. I’d dispute the charge with my bank and give them a bad review. SMH. This is a health hazard. Who knows what else was done to your pizza.
This. People are even saying to just eat it.
I’d definitely eat it but still complain
Right? Like get your pizza for free but all these people saying dont eat it, its good enough for the delivery driver good enough for me. I just drank a 5th of whiskey. The pizza slice missing is the least of my health worries.
100% would eat it. A missing slice or not, you still have no idea what happened to the pizza while it was being delivered so I don’t get that argument
I'm sorry but if you are 100% sure that it arrived this way then I would contact your CC company to reverse the charge and I would post this on their social media as a warning to others. It was probably 100% the driver but if they want to stand by them then they can feel the heat for it. I suggest too if you have a neighbourhood facebook group or something post it there as well. Get as many local eyes on it as possible
You try to get a refund through the store/app before doing a chargeback.
It wasn’t delivered by the pizzeria, it had to be a third party delivery service. You’re taking the risk when you use those shitty services. You can’t blame the pizzeria.
So call that out. And while it's shitty for the pizza place if they don't want to take some ownership since they choose to use a delivery service rather than have their own people then that's on them as well. Most places when it's being picked up by a third party service will secure the packaging so the food can not be accessed. I assume this was not done. And if it was a 3rd party service then take it up with their customer service. This driver will probably be banned and you will at the very least get a credit
Thats why i hate using 3rd party delivery services. No "responsibility" for the drivers. And they take a HUGE chunk out of the restaurant's money for each order. (
They also take a chunk of your food. Infuriating.
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This. Also, there's no way for OP to prove it arrived like that, unless he filmed receiving the delivery.
Worst part is....then you reach out to the delivery svc and can only get a partial refund. I'm looking at you DoorTrash. It'll be a cold day somewhere very warm when I order from you ever again.
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For me the convenience of delivery is generally not worth it when you consider the fees and potential for incidents like this. I'd rather just pick up the food myself.
I totally agree. And let me tell you...don't post anything like this in the doortrash reddit, it's removed literally asap.
That sub alone convinced me to never use any of those apps. Never mind the fees and all the other bs. One of the most toxic subs I’ve visited.
Yep. The amount of bad actors and food spitters there outrage me. They didn't agree to tip 20% upfront so I returned their order to the restaurant? Wow. But then when "their customers" get stolen from....literally stolen from, that co could not give a single crap.
Report it to the delivery company, if any, and to the restaurant directly. Demand refund from whichever system processed the payment. Post photo on social media while naming names. Cardinal Rule of food service: *you do not fuck with someone's food.* It's a lawsuit waiting to happen if something goes wrong or the customer becomes ill from your actions.
Searching through this thread, I have yet to see any name of the company. OP hasn't posted it either despite so many people giving this same advise. I'm still hoping this isn't just for the internet.
That’s the Pac man special
Eat it angrily
#Grrrr om nom nom nom
I can't believe I had to scroll this far down. Sometimes you just have to choose your battles. I guess it depends how much energy you have to expend on a pizza crusade. I've been at both points in my life. Right now I'm just at the "fuck it, it's a pizza" stage.
Eat the rest like the piece you took out for the picture lol
Right? I'm not calling OP a liar necessarily, but I think it's far liklier OP is karma farming vs a delivery driver actually doing this.
Take it up with the bank
I'd call the restaurant and ask to give the delivery guy a raise, so he can afford his own food
Best passive aggressive approach.
I call the restaurant and give them a pizza my mind
9 times out of 10 this isn't the restaurant or the delivery person but the person who took the photo
I'd be pissed. I want the first slice, if you're that hungry... ask me and I'd probably get you any other slice. The disrespect.
I would take a pic, get free internet points. Then eat the slice that wasn’t really taken.
Things I lie about on Reddit for $400.
I bet OP one slice he just made this up.
That happened.....
...and then everyone clapped.
People that are saying "just eat it", why would you consume something that has been tampered with?
Faked for karma....literally no one is dumb enough to steal a slice when it's that obvious.
redditors believe everything now, if you tried posting this years ago you'd be laughed at. OP ate a slice and took a pic. morons
Well since it arrived as a full pizza, I guess I’d take a slice out, take a picture, post it on Reddit and pretend it arrived missing a piece.
Just re order another one by phone and ask to be delivered by the same guy. And then you will have a chance to confront your new pizza buddy.
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Can’t believe all the people saying “I’d just eat it” and not do anything? Id def call the place and put them on blast. That’s my food that I ordered. And like op said I probably would’ve given delivery guy a slice if he asked honestly, they must’ve really needed it lol
WWJWD? What Would John Wick Do?
Bitch I’m throwing hands