I loathe when vendors wont post prices.
That says to me they are going to charge me more or less compared to someone else... I personally think thats bad business practice.
So when the "get your price" page has a form i often fill it with things like "no name [email protected]
Clients knowing the price of a product is irrelevant if it’s billed as part of a bundle. If there’s no line item on the bill with “product XYZ”.
I guess a somewhat pointless comment
Yeah, in that case I completed understand. Good luck moving away from that. There’s still a lot of benefit to protecting pricing on products for sure.
I’m a small enough shop that after I’ve done my own work to find a product, all I really care about is the price. And any extra barriers in my way aren’t helpful.
Which is absolutely dishonest and the second I find out your price is different from some other vendor I'm immediately suspicious.
Would you eat at a restaurant if the bill just had a single line with the total price? Immediately you'd wonder if you're in the wrong part of town.
Yeah dude you don’t get it lol. You’re supposed to show value to your clients. lol how is charging them 100-200% more than the direct costs showing value. That’s shady and backwards.
100% right. Not only that, we pay different prices because we buy different quantities and get discounts due to volume. That's why there's buyer's groups.
Precisely. It makes going with an MSP well the juice is worth the squeeze this way.
It’s a huge part of what we do. The fact we can get volume license agreements at oftentimes better than resellers is specific to MSPs and 1 of the major ways we show value.
But it’s whatever; let him do what he wants to do but just remember the name.
There are a lot of people in IT that are sheisters. It’s not anything I would ever do but to each their own.
The only reason that's of benefit is if you are trying to mark it up too high. Who cares if the client can see something is costing you one thing and they are being charged another? Is your service not worth that markup?
Obfuscating that stuff is just scummy.
And if you can't convince them to accept the markup, then find another client and let them find one that will offer the same services for cheaper.
Also remember that stuff with proper a proper MSRP will generally be sold to you for less than the MSRP which means you aren't actually having to charge them more to make a profit.
Nothing is stopping Threatlocker from posting an MSRP that basically represents the 'no discount' pricing that retail customers would get. They simply choose not to.
At least you fill out the form.
My MO is that if I have to ask for a price, then it's too expensive.
If I run into a product or service that requires outreach to identify the price - I'll simply go to a competitor who lists their prices instead. It's that off-putting to me that I'd rather not even contact them.
(All that said, we don't have prices on our website either - but that's mainly because the services and products we offer are bespoke and tailored to the customer. So we can't really price those up as the work involved differs per client.
Shane from ThreatLocker here. The sole reason we don’t have public facing pricing is to protect the margins of our partners. If you’d like to shoot me an email, I’d be more than happy to send you over a pricing sheet. [email protected]
If SpaceX can [list the cost to send shit up into space](https://www.spacex.com/rideshare/), random IT vendors can do the same. I wouldn't even bother with the company that won't make pricing available.
Right? Everybody also keeps bringing up how their clients would be able to go and look at pricing but that's weird because that implies their client knows how to use the product at all and also sells all of their _own_ products directly at cost to the consumer with no allowance for profit margin.
I mean, not compared to the USD prices as the exchange rate is a mess... but here you go. AUD$3.72 for 1300 endpoints. But we got a deal where we only pay at the 1000 endpoint rate.
But honestly just reach out to them and see what they offer. They do deals all the time, so if you're not happy with the price tell them and then come back at the end of a quarter and they will probably have a better offer going.
But honestly, go for a ramp deal. It doesn't matter if you go over the current month ramp numbers. You only pay extra once you hit your top number. So if we only at 100 endpoints cost but deploy 300, we only pay for 100 for that month. Really helped get this over the lines to the bosses.
Considering, as an MSP, we resell a lot of licensure for various products, it's nice that our customers can't google the product we are pitching them on and see the pricing with a few clicks. It's not that big of a hassle to let a sales rep contact you - often times its convenient because we are bound to have questions as well.
The only time that this is annoying to me is when you request information on a product and their sales reps won't stop calling despite telling them not to (Looking at you Datto, now Kaseya, rep that won't stop calling our office.) If you are reading this, just know that we specifically steered away from IT Glue once we saw Kaseya bought it thanks to how much you called regarding your RMM solution.
Also - these days a lot of pricing is dynamic. How many licenses are you needing? What various modules do you want included in the solution? It's hard to just simply give a price without information.
> Also - these days a lot of pricing is dynamic. How many licenses are you needing? What various modules do you want included in the solution? It's hard to just simply give a price without information.
lol, no it's not hard unless you try and make it hard. Conditional pricing can be displayed with a simple drop down box or an auto-updating value based on the qty entered. Addons can be... listed.
Your pricing will depend on your commitment/volume. Don't expect to pay the same price as someone who signed a commitment/contract with ThreatLocker 3 years ago for 250/500/2000/etc minimum.
I'm sure I can put you in touch with someone over there that can help you?
I won’t post pricing but I’ll say they have bundles and newer components and they do a good job selling you just what you need for a fair deal. The initial block all default concept is ambitious from a training perspective. They have to hand hold you through at lease a 6 month live training regiment before you are unleashed. We bought it in 2020 and paid nothing for about 7 months of onboarding, then we paid for a ramp up to correct number of seats and left it largely alone with occasional requests from end users. Recently we have been receiving retraining with an emphasis on newer ways of using the product to create secure policies. They actually can’t tell you a price per seat until they know the number of seats and what features you will need. A big one is do you need their elevation capacity?
I also loathe when companies don’t provide pricing. Of late however I have worked with a multiple vendors with clients and the solutions were scaled for all users, I guess I have changed my anger a little when it comes to that scale. They need to know what they are dealing with before giving a price. I only use TL on 1/3 of my end users because the other 2/3 are a kind of user that this kind of solution wouldn’t work for.
I am pretty sure if they wanted to, a lawyer could make a case that pricing is confidential information since it is not public and falls under the confidentiality portion of the agreement. Again just make a call, they have deferent packages and everything is tiered based on the number of installs you are willing to contract.
Do you have to pay them for the 6 months of training to use the product you're paying them for? Or is that something they provide to all their customers for free?
So they told you the training was necessary? Or that's what you gathered from the complexity of the product? I've been wondering about it but it would totally make me run screaming the other direction if you have to pay them to train you how to use the product you're buying from them.
Err I’ll ask them tomorrow. I think it’s compulsory. I’m sure other people have onboarded faster. It has to learn from a decent sized group of users at your clients and then you start writing rules (policies) and then you start blocking everything that isn’t in a policy. This is a fun couple weeks. After using it 5-6 months after training and turning it on to protect mode (meaning ive paid them half a year) I’d say it’s a very easy to use product but you have to do a lot. a lot. You’ll get a email or ticket when a user wants something unblocked and you have to be attentive to that in realtime (if that’s your relationship ) The have an always expanding library of policies built in, like Dell update, Lenovo update, etc and since we MSPs as an hive mind kind of trust these update but not fully… they offer additional controls to lower supply chain exploits .
It’s best to work with them on pricing since it’s consumption based and depends on the modules you sign up for.
But the value is there. Since it’s not an Antivirus or Endpoint Protection but application and device control, they will spend a lot of time with you onboarding a rolling out the product.
I have to say, their onboarding was really good. We had weekly onboarding calls over a couple of months as we ramped it up to review how it was going and tweak the setup. In the end they made it a very smooth process.
Just set up the call. I already knew about the product they got on the phone I said "I'm familiar with the product. We have x endpoints what are we looking at". They gave me the pricing and then a bunch of discounted months.
Call was 10 minutes.
Does your company website have pricing?
~~I won’t post pricing here but we got pricing from them recently and I will say it’s one of the only things holding us back from adding them to our stack because they recently raised their prices considerably — think 3x~~
Edit: I was given bad information -- one of my team members thought the increase was 3x because he did not realize TL has a new base package which includes multiple items that were priced individually before the price change. The actual increase is somewhere around 10%.
We are nearing the end of ThreatLocker trial, about to purchase.
Prices are great for what the tool does.
Their onboarding/trial period has been great, as has their support.
From our testing we have a high confidence in this product.
Recommend getting a trial.
Youd have a hard time saying a price is under nda. The worst that would happen is they drop you but unless your reddit identity can be tied to your real one, very little to worry about.
I loathe when vendors wont post prices. That says to me they are going to charge me more or less compared to someone else... I personally think thats bad business practice. So when the "get your price" page has a form i often fill it with things like "no name [email protected]
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I see the benefit for itemized billing. But in packages, that loses all value.
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Clients knowing the price of a product is irrelevant if it’s billed as part of a bundle. If there’s no line item on the bill with “product XYZ”. I guess a somewhat pointless comment
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Yeah, in that case I completed understand. Good luck moving away from that. There’s still a lot of benefit to protecting pricing on products for sure. I’m a small enough shop that after I’ve done my own work to find a product, all I really care about is the price. And any extra barriers in my way aren’t helpful.
Which is absolutely dishonest and the second I find out your price is different from some other vendor I'm immediately suspicious. Would you eat at a restaurant if the bill just had a single line with the total price? Immediately you'd wonder if you're in the wrong part of town.
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Nothing wrong with markup. Obfuscating the price is the problem.
Yeah dude you don’t get it lol. You’re supposed to show value to your clients. lol how is charging them 100-200% more than the direct costs showing value. That’s shady and backwards.
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100% right. Not only that, we pay different prices because we buy different quantities and get discounts due to volume. That's why there's buyer's groups.
Precisely. It makes going with an MSP well the juice is worth the squeeze this way. It’s a huge part of what we do. The fact we can get volume license agreements at oftentimes better than resellers is specific to MSPs and 1 of the major ways we show value. But it’s whatever; let him do what he wants to do but just remember the name. There are a lot of people in IT that are sheisters. It’s not anything I would ever do but to each their own.
Dude you already have a base price do you not. Your double and triple dipping. It’s fine though you do you.
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MSPs are not resellers so to speak. Agree to disagree.
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Why would you be worried about that lol. You should be getting better pricing for your customers not worse. lol
Totally agree. I had never seen it this way. I guess now I won´t be thaaat mad whenever prices are not shown directly.
The only reason that's of benefit is if you are trying to mark it up too high. Who cares if the client can see something is costing you one thing and they are being charged another? Is your service not worth that markup? Obfuscating that stuff is just scummy.
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And if you can't convince them to accept the markup, then find another client and let them find one that will offer the same services for cheaper. Also remember that stuff with proper a proper MSRP will generally be sold to you for less than the MSRP which means you aren't actually having to charge them more to make a profit. Nothing is stopping Threatlocker from posting an MSRP that basically represents the 'no discount' pricing that retail customers would get. They simply choose not to.
Definitely using that email
At least you fill out the form. My MO is that if I have to ask for a price, then it's too expensive. If I run into a product or service that requires outreach to identify the price - I'll simply go to a competitor who lists their prices instead. It's that off-putting to me that I'd rather not even contact them. (All that said, we don't have prices on our website either - but that's mainly because the services and products we offer are bespoke and tailored to the customer. So we can't really price those up as the work involved differs per client.
I like all the other comments saying how much they hate vendors posting pricing yet none of them answered your question trololol
I didn't expect anything different.
Shane from ThreatLocker here. The sole reason we don’t have public facing pricing is to protect the margins of our partners. If you’d like to shoot me an email, I’d be more than happy to send you over a pricing sheet. [email protected]
But doesn't ThreatLocker sell to the general public? I saw an ad in the Orlando airport.
We sell to enterprise internal IT teams but their pricing is not in line with MSP.
If SpaceX can [list the cost to send shit up into space](https://www.spacex.com/rideshare/), random IT vendors can do the same. I wouldn't even bother with the company that won't make pricing available.
Right? Everybody also keeps bringing up how their clients would be able to go and look at pricing but that's weird because that implies their client knows how to use the product at all and also sells all of their _own_ products directly at cost to the consumer with no allowance for profit margin.
Absolutely. I close the tab when I see "contact for pricing" 9/10 times.
They have base pricing but you can work with them on a better deal. We got a ramp deal and a discount due to end of quarter.
And.... As per the thread... What was that price?
I won't be of any help as our price will be in Australian dollars. Hence why I didn't say. We run on a completely different price book then the US.
It's still beneficial information lol
I mean, not compared to the USD prices as the exchange rate is a mess... but here you go. AUD$3.72 for 1300 endpoints. But we got a deal where we only pay at the 1000 endpoint rate. But honestly just reach out to them and see what they offer. They do deals all the time, so if you're not happy with the price tell them and then come back at the end of a quarter and they will probably have a better offer going. But honestly, go for a ramp deal. It doesn't matter if you go over the current month ramp numbers. You only pay extra once you hit your top number. So if we only at 100 endpoints cost but deploy 300, we only pay for 100 for that month. Really helped get this over the lines to the bosses.
Considering, as an MSP, we resell a lot of licensure for various products, it's nice that our customers can't google the product we are pitching them on and see the pricing with a few clicks. It's not that big of a hassle to let a sales rep contact you - often times its convenient because we are bound to have questions as well. The only time that this is annoying to me is when you request information on a product and their sales reps won't stop calling despite telling them not to (Looking at you Datto, now Kaseya, rep that won't stop calling our office.) If you are reading this, just know that we specifically steered away from IT Glue once we saw Kaseya bought it thanks to how much you called regarding your RMM solution. Also - these days a lot of pricing is dynamic. How many licenses are you needing? What various modules do you want included in the solution? It's hard to just simply give a price without information.
> Also - these days a lot of pricing is dynamic. How many licenses are you needing? What various modules do you want included in the solution? It's hard to just simply give a price without information. lol, no it's not hard unless you try and make it hard. Conditional pricing can be displayed with a simple drop down box or an auto-updating value based on the qty entered. Addons can be... listed.
I have a price list that’s made publicly available but that’s just me.
Around $2, but it will vary based on the modules you use and volume, so you need to call them anyway.
Last price jump was big, and I’m low volume. If I can remember, I’ll look it up later. That said, feels like everyone has big price bumps so….
2-5/depending on modules
Thank you. I'll get in touch to narrow it down, I was afraid it was $10 USD per seat or something ridiculous.
Your pricing will depend on your commitment/volume. Don't expect to pay the same price as someone who signed a commitment/contract with ThreatLocker 3 years ago for 250/500/2000/etc minimum. I'm sure I can put you in touch with someone over there that can help you?
I won’t post pricing but I’ll say they have bundles and newer components and they do a good job selling you just what you need for a fair deal. The initial block all default concept is ambitious from a training perspective. They have to hand hold you through at lease a 6 month live training regiment before you are unleashed. We bought it in 2020 and paid nothing for about 7 months of onboarding, then we paid for a ramp up to correct number of seats and left it largely alone with occasional requests from end users. Recently we have been receiving retraining with an emphasis on newer ways of using the product to create secure policies. They actually can’t tell you a price per seat until they know the number of seats and what features you will need. A big one is do you need their elevation capacity? I also loathe when companies don’t provide pricing. Of late however I have worked with a multiple vendors with clients and the solutions were scaled for all users, I guess I have changed my anger a little when it comes to that scale. They need to know what they are dealing with before giving a price. I only use TL on 1/3 of my end users because the other 2/3 are a kind of user that this kind of solution wouldn’t work for.
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because it would be against the agreement. Just fucking talk to them.
I don't see anywhere in my agreement that says anything like that. Can you post that section?
I am pretty sure if they wanted to, a lawyer could make a case that pricing is confidential information since it is not public and falls under the confidentiality portion of the agreement. Again just make a call, they have deferent packages and everything is tiered based on the number of installs you are willing to contract.
No!
Didn’t realize they require a NDA before a sales call to discuss pricing.
Do you have to pay them for the 6 months of training to use the product you're paying them for? Or is that something they provide to all their customers for free?
I did not pay or commit to anything. But this was a couple years ago when they were younger and stupider.
So they told you the training was necessary? Or that's what you gathered from the complexity of the product? I've been wondering about it but it would totally make me run screaming the other direction if you have to pay them to train you how to use the product you're buying from them.
Err I’ll ask them tomorrow. I think it’s compulsory. I’m sure other people have onboarded faster. It has to learn from a decent sized group of users at your clients and then you start writing rules (policies) and then you start blocking everything that isn’t in a policy. This is a fun couple weeks. After using it 5-6 months after training and turning it on to protect mode (meaning ive paid them half a year) I’d say it’s a very easy to use product but you have to do a lot. a lot. You’ll get a email or ticket when a user wants something unblocked and you have to be attentive to that in realtime (if that’s your relationship ) The have an always expanding library of policies built in, like Dell update, Lenovo update, etc and since we MSPs as an hive mind kind of trust these update but not fully… they offer additional controls to lower supply chain exploits .
It’s best to work with them on pricing since it’s consumption based and depends on the modules you sign up for. But the value is there. Since it’s not an Antivirus or Endpoint Protection but application and device control, they will spend a lot of time with you onboarding a rolling out the product.
I have to say, their onboarding was really good. We had weekly onboarding calls over a couple of months as we ramped it up to review how it was going and tweak the setup. In the end they made it a very smooth process.
Just set up the call. I already knew about the product they got on the phone I said "I'm familiar with the product. We have x endpoints what are we looking at". They gave me the pricing and then a bunch of discounted months. Call was 10 minutes. Does your company website have pricing?
The definition of irony.
Our website gives ballpark pricing, yes.
~~I won’t post pricing here but we got pricing from them recently and I will say it’s one of the only things holding us back from adding them to our stack because they recently raised their prices considerably — think 3x~~ Edit: I was given bad information -- one of my team members thought the increase was 3x because he did not realize TL has a new base package which includes multiple items that were priced individually before the price change. The actual increase is somewhere around 10%.
It looks like Threatlocker is in here down voting you!
Either that or the people who are upset that I won't post the prices in a public forum
Shane from ThreatLocker here. Just here to say that we had a price increase earlier this year to adjust for inflation but it was nowhere near 3x.
Turns out I was given bad information and you are correct sir -- I'll update my original comment
Thank you sir.
3X? Wow... that´s a lot. Are they at least providing something new that could somehow justify that ridiculous price jump?
Not sure, I'd have to compare the pricing sheets they sent us
We are nearing the end of ThreatLocker trial, about to purchase. Prices are great for what the tool does. Their onboarding/trial period has been great, as has their support. From our testing we have a high confidence in this product. Recommend getting a trial.
I agree, I hate hidden prices. That said, I love threatlocker. Well worth it.
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You know, i've signed so many NDAs across our stack that I can't recall if threatlocker has us on one. Let me look at our docs and I'll let you know.
Youd have a hard time saying a price is under nda. The worst that would happen is they drop you but unless your reddit identity can be tied to your real one, very little to worry about.
It's a very solid layer to the secuirity stack.