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I used to work in home appliance sales at a big box retailer. We had one Indian salesperson. When an Indian customer came in, the bargaining and haggling, down to single cents, could take an hour, and was a sight to behold. It was always an epic adventure to see what the outcome was that would satisfy both parties.
Hehe, yeah, all the indian people I know are great. But when I was taking calls for a servicedesk? I dreaded it as soon as I heard an Indian accent. Such a high percentage of the time it was over something like rounding differences in their bill and accusing me of stealing their money because some total was 2 cents different than what their calculator said.
It's also prevalent when there is a service involved being carried out by a third party. Asking to be prioritised over other customers, not understanding why we can't and won't do that. It's not even a question of their bribe isn't high enough, if every person who asked for that got their way, it would turn out entire department into raging alcoholics by the end of week one dealing with the complaints.
The guilt trip about delays or paying costs that are clearly explained is always a common one too. Sure they want to save money. But trying despite being told no repeatedly wears thin.
As others have said, it's cultural, but also India is a big place and Indians come from all parts of the world, these days (e.g. I'm Indian by ethnicity, but grew up in the UK/NZ).
However, the Indians you're describing are a bit stereotypical and without painting too broad a stroke, many come from a country and system where oppression is normal - any advantage you can gain is lauded. Push for every cent, hustle for every extra perk because for many, it was the difference between eating and not eating - this attitude becomes ingrained and culturally normative. Labour is also cheap, so what feels like a waste of an hour is completely normal - many Indians don't value their time as much as other cultures - hence 60hr working weeks being normal for little pay.
The easiest solution I've found is to establish boundaries and norms - don't assume they'll be polite to you if you're polite back - we don't always work that way - tell them what the deal is and you're happy without a sale than to keep chatting. Walk away and they'll come back quickly. My mum is brutal whenever we go back to India - will bitch and moan about everything because that's the only way she'll get good service and it feels super counter-cultural to me, who has grown up outside of India, but it's the only way she feels she can get what she needs and they can walk away very friendly, while someone not used to that engagement will hate working with that person - almost guarantee your Indian customers love working with you, that's why they keep coming back, even if you hate it.
I am in the civil construction industry and we get a lot of the same.
Its literally part of the culture. One of my good mates who is Indian basically explained it as - If you are low born in Mumbai, you have to claw yourself out of the shit by any means necessary to get anywhere. Or you are stuck earning peanuts slinging bricks up a rickety self made scaffold for a couple bucks a day.
I find it frustrating at times but I'm pretty straight up. No is a complete sentence. I'm not afraid to lose a sale if I know somebody is going to be more hassle than they are worth. That said if you develop a good relationship its easier to explain how things work over here. No you will not get a better price than any other contractor because that's not how our business operates - everyone gets the same price how you win the job is up to you. Call me after 6 and all you get back is a text saying - "Will call you in the morning".
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I am going to be honest haggling to this degree is not just Indian, we in South East Asia do this all the time. Haggling is very much an Indian and South East Asian sport. All the East Asians cannot beat us in this national sport. My Chinese cousins cannot believe how long when on Batam island I can end up haggling and really felt it was verging on being discourteous. They felt this is a bad habit that has affected the Chinese diaspora.
As for agreed deals, if it is not written down and signed, it is not an agreed deal. Only when it is viewed, signed and co-signed is it a done deal. Verbal carries little weight nowadays .. the age of honour is over ( you can thank the British and Americans for this, they taught us that only things signed and sealed are real )
( This is quite different to the Chinese who will rarely say yes to stuff but if they say they finally yes, even if it is not signed it would usually be honoured )
If you offer free trials and free training obviously people to going to use it. It is free after all!!! ( I am not joking when I tell you this is how it is seen ). Do not offer things for free or if you do, keep it very very limited.
I work in retail, Indians are rude because that's normal to them. Haggling or complaining isn't personal most of the time, if you can laugh it off at the end. Its a game and they will probably laugh with you.
Yeah, let's not go and paint a brush on the entire nationality because of the actions of a few customers. You, as the seller, need to research your customers and understand their backgrounds, whether they are potential long-term customers or short-term bangers. Many business operators seek short money, seeking to gain as much money as possible in the shortest time. This is not race or nationality-specific. So they cut corners, drive hard bargains, and do unethical shit. Their companies are usually not very old, and they have had some measure of success. Then there are the long-term successful operators, slow money growers who know the value of longterm relationships.
As someone who sells high-value products, you need to learn sales and research; otherwise, you'll end up with shitbags who blow hot air about how big they are and aren't really shit.
I've dealt with white developers who have tried to force me into difficult situations, corrupt white council staff and dodgy white CEO's. But hey I don't blame all white people, right?
Edit: Super racist cunts online today.
Your submission has been removed : **Rule 4: No hate speech or bigotry** > Any submission that attacks, threatens, or insults a person or group on the basis of national origin, ethnicity and/or colour, religion, sex, gender, sexual orientation, disability and so on may be removed at a mod's discretion and repeat offenders banned --- [^(Click here to message the moderators if you think this was in error)](https://reddit.com/message/compose/?to=/r/newzealand)
I used to work in home appliance sales at a big box retailer. We had one Indian salesperson. When an Indian customer came in, the bargaining and haggling, down to single cents, could take an hour, and was a sight to behold. It was always an epic adventure to see what the outcome was that would satisfy both parties.
Indian; can confirm.
Send bob
Hehe, yeah, all the indian people I know are great. But when I was taking calls for a servicedesk? I dreaded it as soon as I heard an Indian accent. Such a high percentage of the time it was over something like rounding differences in their bill and accusing me of stealing their money because some total was 2 cents different than what their calculator said.
It's also prevalent when there is a service involved being carried out by a third party. Asking to be prioritised over other customers, not understanding why we can't and won't do that. It's not even a question of their bribe isn't high enough, if every person who asked for that got their way, it would turn out entire department into raging alcoholics by the end of week one dealing with the complaints. The guilt trip about delays or paying costs that are clearly explained is always a common one too. Sure they want to save money. But trying despite being told no repeatedly wears thin.
I find it's less the haggling and more the arrogance. "you'll take $xxx" no, we agreed prior that this is the price. "but $xxx is fine." No!
I think Indian people see business, trade and haggling as a challenge. If you choose to engage in it, it’s like a game.
It's also prominent in SEA. Just a third world thing.
Culture of corruption
As others have said, it's cultural, but also India is a big place and Indians come from all parts of the world, these days (e.g. I'm Indian by ethnicity, but grew up in the UK/NZ). However, the Indians you're describing are a bit stereotypical and without painting too broad a stroke, many come from a country and system where oppression is normal - any advantage you can gain is lauded. Push for every cent, hustle for every extra perk because for many, it was the difference between eating and not eating - this attitude becomes ingrained and culturally normative. Labour is also cheap, so what feels like a waste of an hour is completely normal - many Indians don't value their time as much as other cultures - hence 60hr working weeks being normal for little pay. The easiest solution I've found is to establish boundaries and norms - don't assume they'll be polite to you if you're polite back - we don't always work that way - tell them what the deal is and you're happy without a sale than to keep chatting. Walk away and they'll come back quickly. My mum is brutal whenever we go back to India - will bitch and moan about everything because that's the only way she'll get good service and it feels super counter-cultural to me, who has grown up outside of India, but it's the only way she feels she can get what she needs and they can walk away very friendly, while someone not used to that engagement will hate working with that person - almost guarantee your Indian customers love working with you, that's why they keep coming back, even if you hate it.
I am in the civil construction industry and we get a lot of the same. Its literally part of the culture. One of my good mates who is Indian basically explained it as - If you are low born in Mumbai, you have to claw yourself out of the shit by any means necessary to get anywhere. Or you are stuck earning peanuts slinging bricks up a rickety self made scaffold for a couple bucks a day. I find it frustrating at times but I'm pretty straight up. No is a complete sentence. I'm not afraid to lose a sale if I know somebody is going to be more hassle than they are worth. That said if you develop a good relationship its easier to explain how things work over here. No you will not get a better price than any other contractor because that's not how our business operates - everyone gets the same price how you win the job is up to you. Call me after 6 and all you get back is a text saying - "Will call you in the morning".
[удалено]
Your comment has been removed : **Rule 4: No hate speech or bigotry** > Any submission that attacks, threatens, or insults a person or group on the basis of national origin, ethnicity and/or colour, religion, sex, gender, sexual orientation, disability and so on may be removed at a mod's discretion and repeat offenders banned --- [^(Click here to message the moderators if you think this was in error)](https://reddit.com/message/compose/?to=/r/newzealand)
I am going to be honest haggling to this degree is not just Indian, we in South East Asia do this all the time. Haggling is very much an Indian and South East Asian sport. All the East Asians cannot beat us in this national sport. My Chinese cousins cannot believe how long when on Batam island I can end up haggling and really felt it was verging on being discourteous. They felt this is a bad habit that has affected the Chinese diaspora. As for agreed deals, if it is not written down and signed, it is not an agreed deal. Only when it is viewed, signed and co-signed is it a done deal. Verbal carries little weight nowadays .. the age of honour is over ( you can thank the British and Americans for this, they taught us that only things signed and sealed are real ) ( This is quite different to the Chinese who will rarely say yes to stuff but if they say they finally yes, even if it is not signed it would usually be honoured ) If you offer free trials and free training obviously people to going to use it. It is free after all!!! ( I am not joking when I tell you this is how it is seen ). Do not offer things for free or if you do, keep it very very limited.
I work in retail, Indians are rude because that's normal to them. Haggling or complaining isn't personal most of the time, if you can laugh it off at the end. Its a game and they will probably laugh with you.
Yeah, let's not go and paint a brush on the entire nationality because of the actions of a few customers. You, as the seller, need to research your customers and understand their backgrounds, whether they are potential long-term customers or short-term bangers. Many business operators seek short money, seeking to gain as much money as possible in the shortest time. This is not race or nationality-specific. So they cut corners, drive hard bargains, and do unethical shit. Their companies are usually not very old, and they have had some measure of success. Then there are the long-term successful operators, slow money growers who know the value of longterm relationships. As someone who sells high-value products, you need to learn sales and research; otherwise, you'll end up with shitbags who blow hot air about how big they are and aren't really shit. I've dealt with white developers who have tried to force me into difficult situations, corrupt white council staff and dodgy white CEO's. But hey I don't blame all white people, right? Edit: Super racist cunts online today.